News Releases

Singtel and DocuSign introduce electronic signature solution for easy document approvals and tracking

Cloud solution leads to faster workflow, more secure document trails 

Singapore, 31 May, 2017 – Singtel has partnered DocuSign, an industry leader in digital transaction management, to launch a cloud solution that allows for faster document authorisation and more effective tracking, with the use of electronic signatures in secure ways.

The introduction of the solution for the first time in Singapore is timely, given the increasing use of contracts and signatures which are created and transmitted electronically. The passing of the Electronics Transaction Act 2010 in Singapore also supports the adoption of e-documents and e-signatures.

Organisations undergoing a digital transformation need to upgrade their workflows and approval processes and keep digital records of them. Mr Sandip Gupta, Vice President, Cloud Business, Group Enterprise at Singtel, said, “The launch of DocuSign underscores Singtel’s commitment to develop secure, cost-effective and reliable cloud solutions for our customers. Given the increasing use of electronic transactions, the solution provides organisations with the peace of mind to approve documents digitally and keep a secure electronic trail of them wherever they are. This in turn allows them to operate competitively in the digital economy.” 

DocuSign adds to Singtel’s expanding suite of Software-as-a-Service solutions on its Singtel myBusiness ( portal, which provides cloud applications to more than 50,000 businesses. The solution offers organisations the convenience of approving documents even within minutes. It allows electronic documents and signatures to be electronically tracked from signatory to signatory, and protected against tampering. The solution also attaches to each document an electronic Certification of Completion seal that is admissible in court as it captures the audit trail of the signatories’ Internet Protocol addresses, time stamps and sequence of ownership.   

To implement the solution, Singtel, the exclusive telco reseller of DocuSign in Singapore, provides a single, dedicated local point of support to help organisations integrate the solution into their operations without disruption, as no software migration or new hardware is required. Small and medium-sized enterprises which adopt the solution are eligible to receive tax deductions under the Government’s Productivity and Innovation Credit scheme.

Mr Brad Newtown, Vice President of DocuSign for Asia Pacific, welcomed the announcement of the new partnership with Singtel. “We share Singtel’s commitment to helping businesses digitise critical business processes. This is an unrivalled opportunity to introduce the DocuSign platform to many of Singapore’s growing businesses. This partnership with Singtel provides us with a platform for growth in this market and throughout the ASEAN region”

The United World College of South East Asia (UWCSEA), an international school in Singapore, has started using DocuSign to improve its staff hiring and student admission processes.

Mr Ben Morgan, UWCSEA’s IT Director, said, “UWCSEA is constantly exploring ways to deliver better value to families, and attracting the very best teachers from around the world. Shifting from paper-based to digital documents will reduce the time taken to complete some tasks by weeks, reduce the costs and environmental impact, as well as significantly reduce administrative workloads.”

Industry analyst, Statista estimated that the global digital transaction management market is expected to grow from US$13.93 billion in 2017 to US$30.66 billion in 2020.