News Releases

Singtel Group’s mobile customer base reaches 434 million

Singtel Singapore achieves highest postpaid market share in 5 years
Optus gains customer growth in postpaid and prepaid segments
Airtel Africa crosses 50 million mobile customer mark

Singapore, 10 February 2012 – Singapore Telecommunications Limited (Singtel) today announced that the Group posted another quarter of strong mobile customer growth. The Group’s total mobile customer base grew 13 per cent or 50.7 million from a year ago to reach 434 million as at 31 December 2011.

 

 

Aggregate Customer Base
(in 000s)

Proportionate Customer Base*
(in 000s)

 

31 Dec 11

30 Sep 11

31 Dec 10

31 Dec 11

30 Sep 11

31 Dec 10

Singtel

3,549

3,488

3,229

3,549

3,488

3,229

Optus

9,409

9,227

8,965

9,409

9,227

8,965

Bharti

232,950

227,044

199,610

75,289

73,244

64,194

-  South Asia

182,000

178,606

157,485

58,822

57,618

50,647

-  Africa

50,949

48,437

42,124

16,467

15,626

13,547

Telkomsel

107,017

104,149

94,010

37,456

36,452

32,904

AIS

33,460

32,764

31,201

7,803

6,969

6,643

Globe

30,040

29,118

26,471

14,218

13,782

12,529

Warid

15,288

16,334

17,517

4,586

4,900

5,255

PBTL

1,825

1,763

1,811

821

793

815

Group Total

433,538

423,887

382,814

153,131

148,855

134,534

Proportionate share of mobile customers represents the total number of mobile customers of an associate multiplied by the Group’s effective percentage ownership in the associate at the respective dates.

Airtel’s total mobile customer base across its South Asia and Africa operations grew 17 per cent or 33.3 million from a year ago to 233 million as at 31 December 2011. 

 

Its mobile customer base in India reached 176 million, an increase of 15 per cent, or 23.2 million from a year ago.

 

Airtel Africa crossed the 50 million mobile customer milestone. Its customer base grew 21 per cent or 8.8 million from a year ago to 51 million.

 

Telkomsel’s mobile customer base increased 14 per cent or 13 million from a year ago to 107 million. Telkomsel, Indonesia’s leading mobile operator, continued to enhance its network, deploying around 1,600 base stations in the quarter.

 

Optus gains customer growth in postpaid and prepaid segments

Optus continued its postpaid customer growth momentum with net additions of 113,000 this quarter. Postpaid customers comprised 54 per cent of the total base, up 2 percentage points from a year ago.

 

Prepaid customer growth increased this quarter with net additions of 69,000 as sales lifted and churn rates improved.  

 

The number of 3G customers1 grew to 6.24 million, an increase of 5 per cent from a quarter ago. This included a base of 1.55 million wireless broadband2 customers, an increase of approximately 94,000 customers in the quarter.

 

Total mobile customers grew by 182,000 to 9.41 million, up 5 per cent from a year ago.

 

Singapore achieves highest postpaid market share in five years


Singtel’s total mobile customer base grew 10 per cent or 320,000 from a year ago to 3.55 million, leading the overall mobile market at 45.8 per cent3 as at 31 December 2011.

 

In the postpaid segment, Singtel recorded its highest market share of 47.6 per cent in five years with an increase of 192,000 customers. This brought its total customer base to 1.92 million, a year-on-year increase of 11 per cent. The growth was driven by continued strong demand for smartphones and data SIMs for integrated mobile broadband bundles.

 

Singtel also extended its lead in the prepaid market with 43.8 per cent share of the market, up from 42.7 per cent a year ago. The prepaid customer base reached 1.63 million, an increase of 8.5 per cent from a year ago. The growth was led by positive customer response to successful 3G prepaid offerings, including 3G SIM card, data and Blackberry value added services.

 


More information on the performance of the Singtel Group will be available on 13 February 2012 when it announces its results for the third quarter ended 31 December 2011.



[1] 3G customers are defined as subscribers who i) own a 3G device and ii) are provisioned with 3G Data Services access.

 

[2] Wireless broadband customers are defined as subscribers provisioned with an HSPA broadband service. Excludes data packs attached to voice services.

 

[3] Mobile market share based on telco operator’s published results.