News Releases

Singtel rallies Singapore against COVID-19

Singtel rallies Singapore against COVID-19

  • Raises S$2 million to help vulnerable groups and healthcare workers 
  • Singtel Board volunteers 10% fee cut in show of solidarity
  • Extends care package of free services to broader community of consumers and SMEs  

Singapore, 30 March 2020 – Singtel is rallying Singapore against COVID-19 by providing financial support for impacted communities and extending a care package of services to support the broader community. The Group has raised S$2 million collectively to help vulnerable groups in the community and frontline healthcare workers and volunteers. The Singtel Touching Lives Fund, the Group’s flagship philanthropy programme, will channel this donation to 18 charities and social enterprises including S$500,000 to The Courage Fund and S$600,000 to various healthcare groups. The funds comprise contributions from Singtel’s Management Committee who have given at least half a month’s salary and voluntary contributions from Singtel’s directors and staff. The company matched these contributions dollar for dollar.

Ms Chua Sock Koong, Singtel’s Group CEO, said, “This is an unprecedented time in our history. The COVID-19 outbreak has impacted the health of our loved ones and disrupted not just our lives, but the livelihoods of many around us. As a homegrown company, we want to stand together with the broader community and keep them supported during this time. We hope this will provide some relief to vulnerable individuals and families and tide them through this difficult period. We also want to encourage and show our gratitude to our healthcare workers and volunteers who have been working tirelessly and risking their lives to keep us safe.”

“The extensive help and courage we have seen during these uncertain times have been very heartening. We are grateful that one of our longstanding partners, Singtel, has stepped forward to help support the community. Their support through Community Chest and The Courage Fund will help augment what the government and social service agencies are doing for those affected by COVID-19. Singtel’s other contributions to special education schools, healthcare groups, social enterprises and seniors are also highly meaningful as they show a thoughtfulness for other segments of society. It is with many helping hands during this climate that we are able to overcome the challenges together,” shared Mr Phillip Tan, Chairman of Community Chest.

Singtel has also been supporting and funding efforts by six SG Cares Volunteer Centres island-wide to reduce the impact of COVID-19 on the community as part of the Singapore Cares movement to build a caring society. These funds go toward care pack distribution, meal deliveries, education on health and hygiene and the provision of medical escorts or transport. With befriending services for seniors curtailed due to the current social distancing measures, prepaid mobile services are also being extended to isolated seniors to help them stay connected with volunteers.           

Separately, in a show of solidarity with the company and its wider community of stakeholders, Singtel’s Board of Directors have volunteered a 10% cut in fees for the upcoming financial year. 

Care package of free services to support consumers and SMEs

With consumers and businesses having to make major lifestyle and work adjustments as stricter measures are taken against the COVID-19 spread, Singtel has put together a care package of free services to support and sustain the wider public with effect from 1 April. These services range from free entertainment for the general public to business solutions for SMEs.

Ms Chua added, “The businesses we depend on, the way we live our lives have been completely upended. People are having to stay home, businesses are trying to cope and survive. We want to offer up some of our services to sustain and support the public through this time. This is our way of saying we are in this together, our commitment to you has not changed and hopefully, we can also spread a little cheer.”

On the business front, SMEs implementing work-from-home plans, remote working or split team arrangements will get six months free usage of productivity, collaboration and security tools. This will help them secure their communications and minimise disruption to business operations while keeping their staff safe. With many SMEs experiencing a drop in customer traffic at their physical stores, they will also get free access to Singtel’s 99sme.sg e-marketplace where they can set up their online shops, build a digital presence and continue to reach consumers.

On the consumer front, with people spending more time at home as a result of social distancing, all residents will get three months free access to Singtel’s CAST streaming app and its most popular entertainment and education channels including Discovery, Asian Food Network, Cartoon Network and Nickelodeon. Singtel TV customers will also enjoy free access to 30 channels such as AXN, CNBC, Discovery Asia and KBS World on Singtel TV and Singtel TV GO. All Singtel mobile customers will enjoy data-free[1] messaging on WhatsApp to make it easier for them to stay in touch with friends and family. Free 30-day COVID-19 insurance coverage by Income will also be extended to new and existing prepaid customers[2].   

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[1] From 8 April to 7 July 2020
[2] Applicable to customers who top-up via hi!App

 

ANNEX I

Beneficiaries of Singtel’s COVID-19 donation

Programme

Description

The Courage Fund

The fund will support patients, healthcare workers and vulnerable groups who may require additional support during the COVID-19 outbreak, beyond what the Government and social service agencies can provide.

 

The Sayang Sayang Fund

Funds will be used to appreciate social enterprises, charities/agencies that have been challenged and impacted by COVID-19.

Agency for Integrated Care

The donation will support seniors, centres and caregivers who have been impacted by COVID-19.

 

SingHealth

The donation will be channelled to aid and encourage frontline healthcare workers through the provision of hot meals and care/wellness packs containing vitamin C, supplements, energy bars and other items.

National University Health System  

National Healthcare Group

 

Singtel Touching Lives Fund-supported special education schools

 

·       Chaoyang School

·       Delta Senior School

·       Tanglin School

·       Lee Kong Chian Gardens               School

·       Eden School

·       CPAS School

 

The donation will aid special education schools supported by the Singtel Touching Lives Fund as they step up precautionary efforts during COVID-19 outbreak.

 

Funds could be used by the schools for any COVID-related expenses above what was given for ComChest Emergency Fund, including purchase of thermal scanners to monitor the body temperatures of the students.  

Volunteer Centres

 

·      Loving Heart Multi Service              Centre

·      Filos Community Services

·      Thye Hwa Kwan Moral                  Charities

·      Care Corner Singapore                  (Woodlands)

·      Care Corner Singapore (Toa          Payoh)

·      New Hope Community                  Services

There are a total of six Volunteer Centres located islandwide. The funds will go towards supporting the community including isolated seniors or disadvantaged residents while supporting outreach efforts during this period.

·       Care pack distribution

·       Food/meal delivery

·       Education on health and hygiene practices

·       Provision of medical escorts or transport

 

 

ANNEX II

SME Care Package

Collaborate

Microsoft Teams – 6 months free

Host online meetings up to 1,000 users per company

Co-author documents simultaneously

Host live events up to 10,000 people

Secure 

AWS Virtual Workspace – 6 months free (Sign up by 30 April 2020)

Access using multiple devices anywhere

Reduce risk exposure by deploying virtual private cloud

Centrally manage and scale desktop deployment (for two workspaces per BRN)

Financio Accounting – 6 months free

IRAS-compliant cloud computing software

Collect payments with PayNow Corporate

Issue e-invoices to customers

Essentials HR (Payslip, Leave & Claims) – 6 months free

MOM-compliant payslips, generate payroll and CPF e-files

Digitalise leave applications and claims reimbursements

Connect

Essentials Marketing (Email marketing) – 6 months free

Engage with customers with easy-to-build marketing emailers

Promote services to customer base and track and manage customer enquiries

 

Take business online with 99%SME – free shipping until 30 June 2020. No joining fee and no commissions on listings.

Set up online eshop on 99sme.sg

Operate businesses on-the-go, check inventory, post products online and track deliveries anytime and anywhere

Get free marketing to reach out to more customers

Get free training on digital skills

             

 Platform

CAST

[available to everyone in Singapore]

Singtel TV and Singtel TV GO

[available to Singtel TV customers]

Channels

Entertainment Plus

1. HITS

2. KIX

3. Lifetime

4. Blue Ant Entertainment

 

Learning Plus

1. Boomerang

2. Cartoon Network

3. Nick Jr

4. Nickelodeon

5. Miao Mi

 

Education Plus

1. Crime and Investigation

2. HISTORY™

3. HISTORY2™

4. Discovery

 

Lifestyle Plus

1.       Asian Food Network

2.       DMAX

3.       Comedy Central

4.       MTV Live

5.       MTV

 

Chinese Plus

6.       ETTV Asia News

7.       CCTV-4

8.       CTI Asia

 

 

Korean/Asian

1. Oh!K (CH 525)

2. KBS World (CH 523)

3. GEM (CH 519)

4. ONE (CH513)

5. eLe (CH 501)

 

News

6. CGTN (CH 155)

7. Deutsche Welle (CH 161)

8. Times Now (CH 676)

9. ETTV Asia News (CH 521)

10. CTI Asia (CH 557)

11. CNBC Asia (CH 173)

 

Lifestyle

12. TLC (CH 254)

13. Asian Food Network (CH 256)

14. DMAX (CH 258)

 

Entertainment

15. AXN (CH 304)

16. Animax (CH 342)

17. HITS (CH 326)

18. BLUE ANT Entertainment (CH318)

19. KIX (CH 309)

20. MTV Live (CH 349)

21. MTV Asia (CH 350)

22. Comedy Central (CH324)

 

Kids

23. Boomerang (CH 228)

24. Cartoon Network (CH226)

25. Nickelodeon

26. Nick Jnr

 

Education

27. Discovery Channel (CH 202)

28. Discovery Science (CH 205)

29. Animal Planet (CH 208)

30. Discovery Asia (CH 204)