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Singtel Wins Double: Frost & Sullivan’s 2015 Singapore Mobile Service Provider and Singapore Telecom Service Provider of the Year

Singapore, 15 October, 2015 – Singtel has scored a double win – Frost & Sullivan’s 2015 Singapore Mobile Service Provider and Telecom Service Provider of the Year awards. The wins are a recognition of the comprehensive services that have helped to keep Singtel in pole position in Singapore’s telecom industry.   

Mr Yuen Kuan Moon, Singtel’s CEO of Consumer Singapore said, “We are very pleased that our efforts to focus on the customer and meet their constantly evolving telecom needs have been recognised. But we’re not resting on our laurels. We will continue to make significant investments in network enhancements and service innovations. Our aim is to provide even better quality coverage and more reliable, more seamless connectivity, especially indoors.”

Building a next-generation 4G mobile network   

Singtel’s on-going efforts to build a next-generation 4G mobile network has meant more infrastructure upgrades to provide better surfing experiences indoors.  As customers increasingly consume more mobile data while commuting on the MRT or shopping in malls, deepening underground and indoor mobile coverage is a key component of the enhancement plans.

Case in point: tri-band 4G LTE-900 technology was recently deployed to improve coverage in indoor areas including the North-South and East-West underground MRT stations. This technology offers better signal penetration with 900 MHz on top of existing 1800 MHz and 2600 MHz frequency bands, giving customers stronger and more consistent connections. This technology is currently being rolled out in the HDB estates of Punggol and Sengkang. By end 2015, this network upgrade will be extended to more than 400 sites nationwide.

Singtel Premium WiFi has also been turned on at 44 MRT platforms and is available at over 600 hotspots to offer a more seamless surfing experience. Launched to boost network capacity in crowded areas, free unlimited access to the high-speed service is available until end February 2016.

Additionally, voice calls were also given a boost when Singtel made available its brand of VoLTE, 4G ClearVoice, to provide faster call connections and superior call quality.

In the months ahead, the commercial roll out of HetNet technology will be an integral part of efforts to improve network coverage and connectivity. Currently, several small cells have already been installed at high traffic locations such as Marina Bay Sands' basement food court, nex shopping mall, VivoCity, Seletar Mall and Parkway Parade. More than 100 buildings and outdoor areas across the island will be equipped with the enhancement by the end of 2016. 

Singtel has the most extensive network in Singapore. According to IDA’s reports, Singtel has had the nation’s widest outdoor coverage[1] for three consecutive quarters and the fastest 4G peak speed downloads[2] at 118.9Mbps. Earlier this year, Singtel also won Frost & Sullivan’s 2015 Asia Pacific LTE Provider of the Year.

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[1] IDA 4G Mobile Service Coverage in Q2 2015: https://www.ida.gov.sg/Tech-Scene-News/Facts-and-Figures/4G-Service-Monitoring/4G-Mobile-Service-Coverage-in-Q2-2015

[2] IDA MyConnection SG report (October 2014 – March 2015): https://www.ida.gov.sg/~/media/Files/Programmes%20and%20Partnership/Initiatives/2014/MyConnectionSG/ResultsfromPilot.pdf