Singtel is committed to being a responsible corporate citizen and strives to build a sustainable future for our stakeholders in four key areas: Environment, People, Community, and Marketplace and Customers.
We want to make a lasting positive impact on our stakeholders, leveraging our own resources and people and working closely with our strategic partners. At the same time, we acknowledge that our industry can create unintended consequences. Singtel Group’s sustainability strategy seeks to create shared value and mitigate the risks to the company, our stakeholders and the environment.
Marketplace and Customers
Sustainability At Singtel
Creating and delivering sustainable value to our key stakeholders is fundamental to us. This requires us to embrace responsible business practices, ensure customer satisfaction, monitor our supply chain, be an employer of choice, manage our environmental footprint, and support and invest in community development.
Click here to access our Environment page.
SBTi and TCFD
The Singtel Group became the first company in Asia excluding Japan to have our carbon reduction targets approved by the Science Based Targets initiative (SBTi) in October 2017. We were also one of the ﬁrst companies globally to endorse the climate risk reporting framework recommended by the G20 Financial Stability Board’s Task Force on Climate-related Financial Disclosures, or TCFD in June 2017.
Climate Change and Carbon
We are committed to reducing our operation’s contribution to climate change and prepare for the future. We are investing in solutions to reduce our energy and emissions across our network, exchanges, mobile base stations and office facilities as well as in alternative energy.
Waste reduction is key to our environmental efforts and we are committed to reducing, reusing and recycling wherever possible. Electronic and packaging wastes are the two main sources of waste generated from our operations and across our value chain.
Other Environmental Indicators
We monitor and aim to reduce water use in our building operations. We have obtained certification under Singapore Public Utilities Board’s (PUB) Water Efficient Building (WEB) programme for all our premises and also put in place processes for early detection of water leakages.
Since 2011, we have been running an annual environment campaign called Project LESS which aims to promote a culture of LESS – Little Eco StepS – among our staff to raise awareness while engaging them to play a part in conserving the environment and protecting our planet.
Click here to access our People page.
Diversity and Inclusion
Singtel strives to provide challenges and opportunities for our people and we foster a work environment that supports both professional and personal development, teamwork and collaboration.
Human Capital Development
Investing in our people is critical to our success. We manage our human capital investment by attracting and nurturing our talent, as well as their professional growth and personal well-being during their career with us.
Employee Health, Safety and Well-being
Singtel is committed to providing a safe and healthy work environment conducive to staff wellness and work-life integration. We believe that a healthy and energetic workforce is the pillar supporting the company’s sustainable growth and performance.
Click here to access our Community page.
Inclusion of Vulnerable Groups
The Singtel Touching Lives Fund is our corporate philanthropy programme that raises funds for charities helping children and youth with special needs in Singapore.
Digital Citizenship and Online Safety
As a responsible corporate citizen and the market leader in digital and mobile technologies and services, we believe we have a key role to play in the well-being of our stakeholders, particularly in promoting cyber wellness and online safety among the vulnerable children and youth in this digital age.
Education and Employability
Our education support for children with special needs is extended to supporting youth and persons with disabilities so that they can be part of the workforce and lead independent lives which is a key focus of our community strategy.
Click here to access our Marketplace and Customers page.
We strive to serve our customers in the best way possible by delivering a truly differentiated customer experience. We recognise that a superior experience is defined by the quality of service and care, as well as the range of innovative services and value we offer to our customers.
Ethical and Responsible Business Practices
The Group strives to reduce the negative impact of our products and services. Our responsibility encompasses governance and anti-corruption as well as safety, data privacy and fair communications for our stakeholders in the marketplace.