Singapore, 11 February 2021 – Singtel has been informed by a third-party vendor Accellion that its file sharing system called FTA has been illegally attacked by unidentified hackers. This is a standalone system that we use to share information internally as well as with external stakeholders. Accellion has informed that this incident is part of a wider concerted attack against users of their file sharing system. (See press release from Accellion)  

We have since suspended all use of the system and activated investigations, working closely with cyber security experts and the relevant authorities, including the Cyber Security Agency of Singapore which is providing additional guidance.  

We are currently conducting an impact assessment with the utmost urgency to ascertain the nature and extent of data that has been potentially accessed. Customer information may have been compromised. Our priority is to work directly with customers and stakeholders whose information may have been compromised to keep them supported and help them manage any risks. We will reach out to them at the earliest opportunity once we identify which files relevant to them were illegally accessed.  

This is an isolated incident involving a standalone third-party system. Our core operations remain unaffected and sound.