Singtel spends S$150 million on nationwide 4G service roll-out
All 3G subscribers upgraded to 42Mbps
Singapore 23 April 2013 – Singapore Telecommunications Ltd (Singtel) today announced that it has expanded its high-speed 4G mobile network to offer nationwide coverage with speeds of up to 150Mbps. Singtel’s 4G subscribers can now enjoy nationwide street-level coverage (1), as well as indoor coverage in more than 550 buildings, including shopping malls, hotels and other commercial properties.
Mr Yuen Kuan Moon, Singtel’s CEO Consumer Singapore, said: “In the last year, we have spent more than S$150 million to provide nationwide 4G coverage and will continue to invest to meet fast growing demand. We strive to deliver the fastest and most consistent mobile broadband experience by implementing some of the most advanced network features and capabilities available.”
Singtel’s 4G network is the first in Singapore to offer dual-band street-level coverage nationwide. This dual-band capability doubles the data-handling capacity of the network, allowing customers to enjoy a superior multimedia experience during peak periods for applications such as video and music streaming, web surfing, file downloads and online games.
As another first, Singtel is progressively deploying cutting-edge Multiple-Input-Multiple-Output (MIMO) technology in commercial buildings to boost maximum user download speeds from 75Mbps to 150Mbps. Singtel has so far deployed MIMO in busy locations such as Nex, Jurong Point, Changi Airport and Tampines Mall. With this technology, Singtel's network will be ready for the next generation of 4G devices, which will support speeds of up to 150Mbps. Such devices are expected to be available from the second half of this year.
Mr Yuen said: “More than 300,000 customers have signed up for our 4G service since its launch in June 2012. As more 4G-enabled devices become available in the market, we expect the pace of adoption to accelerate. We believe that the majority of our mobile customers will be 4G users by 2015.”
Giving 3G services a boost
As part of an accelerated network upgrade programme, Singtel has also enhanced its 3G network to offer customers with compatible devices download speeds of up to 42Mbps, which is double the maximum speed of 21Mbps they previously enjoyed. All 3G Flexi plan subscribers will be progressively upgraded to 42Mbps over the coming months at no extra charge.
Singtel prioritises its ongoing 3G network enhancements based on customer feedback. In October 2012, it embarked on a programme to upgrade the network in 20 shopping malls and 55 heartland residential locations nominated by customers. So far, enhancements in 17 malls have been completed and significant progress has been made in heartland locations. (Please visit www.singtel.com/network for more details).
“We have received positive customer feedback about improvements in 3G network coverage and speeds. In some locations, customers have reported as much as a 4-fold increase in mobile broadband speeds,” said Mr Yuen.
Singtel is able to enhance and upgrade its networks quickly and seamlessly because it uses a single network vendor to deploy its 2G, 3G and 4G services. Studies have shown that services based on single vendor networks are more reliable and secure as they are simpler to manage and maintain (2). Customers are assured a better quality of service.
Mr Yuen said that Singtel constantly upgrades its mobile networks to adapt to Singapore's ever changing urban landscape.
“New buildings and structures can interfere with the reception of signals and affect the quality of mobile services. Customer feedback plays an important role in our ongoing efforts to optimise our services,” he said.
For more information on Singtel 4G services, please visit www.singtel.com/4G. Customers can provide feedback on Singtel's mobile services at www.singtel.com/network.
(1) Street-level coverage for 95% of the island, with more than 800 outdoor mobile sites and more than 550 in-building mobile sites. Coverage will soon be extended to MRT tunnels, reservoirs and national parks.
(2) Source: Deloitte Multivendor Network Architectures, TCO and Operational Risk Feb 2012