Key takeaways

  • Introducing a QR code ordering system meant the company could reduce its staff from 70 employees to 28
  • The ordering system also reduced mistakes, won over younger customers, and gave staff more time to engage with customers
  • Digitalisation enables you to gather more accurate customer data, which helps with everything from forecasting to marketing
  • Seeking advice from the government or a chamber of commerce is a good place to start your digital transformation journey

Taking the first step

A gold mine of customer information

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