Extra! Extra! Get It on your VoiceMail!

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Singtel Mobile’s VoiceMail is more than a plain answering service. In addition to answering your calls and  personal messages when you are unavailable, it also notifies you of any messages via SMS or outdial notification.

Your Personal VoiceMail System

  • Never miss a single call#
  • Be notified of messages even when you are roaming overseas#
  • Choose to be notified via mobile phone or fixed line telephone
  • Callers can leave messages when your mobile phone is out of battery or switched off
  • Return calls at the touch of a button, and to continue retrieving messages after that

# Dependent on foreign network

Doing More with Singtel VoiceMail

With our upgraded voicemail system and enhanced features, you can now:

  • store up to 30 messages
  • save your messages for up to 7 days
  • have the option to retrieve messages without PIN when using your mobile line
  • set your preferred language (English or Chinese) for message retrieval
  • choose your preferred message retrieval sequence [First In – First Out / Last In – First Out]
  • receive notification of new messages on your mobile phone or your telephone number
  • personalise your greetings

Monthly Subscription

Minimum subscription period is 1 month.
Talktime charges for incoming calls to VoiceMail apply.

  1. What is my mailbox number?

    Your mailbox number is your 8-digit mobile phone number.

  2. What is my mailbox default PIN number?

    Your mailbox default PIN number is 9999.

  3. Can I have VoiceMail with roaming?

    We do not recommend you use VoiceMail when you are roaming because of potential incompatibilities between the systems.

  4. How can I access my VoiceMail when overseas?

    You would need to make a call back to Singapore. Please remember to use the International Access Code or Country Code. In Malaysia, dial 02 followed by your mobile phone number (e.g. 02 9 630 1389).

  5. How long does VoiceMail keep my messages?

    VoiceMail keeps each message for 7 days, afterwhich the message will be automatically erased.

  6. Can I identify an incoming call made via Call Return?

    Yes. The number displayed on your mobile phone will be "PRIVATE" and this applies to all other service providers' mobile phone.

  7. Must the caller be a Singtel Mobile subscriber in order to leave a voicemail?


  8. Is the Call Return feature available to Pre-Paid Singtel Mobile customers?

    No, this is only offered to Post-Paid Singtel Mobile customers.

  9. What if I enter an incorrect destination number in Call Return?

    The system will prompt you and ask you to re-enter the destination number. You have three tries before the system terminates the session.

  10. Can I use Call Return if I received a voicemail from a Caller Non-Display number or an overseas phone number?

    You will need to manually key in the phone number to return a call to a Caller Non-Display number. Call Return cannot be made to an overseas phone number.

  11. Can I do a Call Return to a fixed line phone?

    Yes, if the number is captured by the voicemail system. If the fixed line number is a Caller Non-Display number, you will need to manually key in the phone number.

  12. Will there be additional charges for Call Return?

    No. However, you will be charged for the airtime to access your voice messages and make phone calls.

  13. What will I hear after doing a Call Return, i.e. after pressing [#]?

    You will hear music and, if the call is unsuccessful, there will be an announcement. When the call is terminated, the system will route you back to the voicemail access menu.

  14. What if the voicemail originated from a PABX telephone?

    A Call Return will go to the main number instead.

  15. Can a Call Return be made before the particular voicemail has finished playing?

    Yes, you may press 0 at any time to go to the Call Return option. Press [#] when prompted.

  16. I was notified of a new VoiceMail Lite/mio VoiceMail message on my Singtel mobile phone. However, when I dialled 1305 from my mobile phone, the system told me "no new messages" or played my Singtel Mobile VoiceMail. Why?

    Your Singtel Mobile Caller-ID is detected when you enter your access PIN, so you were directed to your Singtel Mobile VoiceMail. If you are subscribed to both Singtel Mobile VoiceMail and VoiceMail Lite /mio VoiceMail, please use a different access PIN for each, so as to differentiate the mailboxes.


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