Q1: Why is Singtel closing Business Dial-Up services?

A: We are adopting Next Generation Nationwide Broadband Network so that businesses can leverage on the ultra-high speeds delivered over the network to enhance services to customers, increase operational efficiency and create new market opportunities.

Q2: What will happen to my Business Dial-Up service that is not migrated by 1 December 2019?

A: Business Dial-Up services will be discontinued on 1 December 2019. If you have signed up for our Singtel Fibre Broadband service before 30 September 2019, your Business Dial-Up service will not be disconnected till your Singtel Fibre Broadband service is activated.

Q3: What will happen to my Business Dial-Up service contract if I do not upgrade to Singtel Fibre Broadband service?

A: Your Business Dial-Up service contract will expire upon the end of its term or no later than 1 December 2019 (whichever is earlier). No penalties will apply.

Q4: When will Singtel stop billing for the Business Dial-Up services?

A: Billing for affected Business Dial-Up services will stop once they are disconnected.

Q5: What will happen to my telephone (DEL) line?

A: If you subscribed to a telephone (DEL) line for Business Dial-Up service, it will not be affected. If you do not require the telephone line service, please call 1606 to terminate your DEL service.

Q6: I’m interested in Singtel Fibre Broadband services, how do I sign up?

A: To upgrade to Singtel Fibre Broadband service, you may:
• Call our sales hotline at 6732 2988; or
• Submit a callback form at www.singtel.com/bizdialup

Q7: Will there be any disruptions when I migrate from Business Dial-Up to Singtel Fibre Broadband service?

A: You should not experience any disruptions as it will only take a few minutes to migrate to the Singtel Fibre broadband on the day of the installation.

Q8: What will happen to my existing SingNet Email and Supplementary Email (if any)? Can I retain the email? Will I lose my emails when I migrate to Singtel Fibre Broadband service?

A: If you sign up for Singtel Fibre Broadband service, you can keep your existing SingNet Email and Supplementary Email (if any) and retain all your data and contacts. Otherwise, your SingNet Email Service and Supplementary Email (if any) will cease with the Business Dial-Up service.

You are encouraged to back up your emails on a regular basis to ensure data security and business continuity.

Q9: Will a new wireless router be included when I sign up for Singtel Fibre Broadband service?

A: Yes, a wireless router will be included at a discounted one-time charge of $200 (includes GST) when you sign up for a new Singtel Fibre Broadband service.