Q1: Why is Singtel closing Business Dial-Up services?

A: We are adopting Next Generation Nationwide Broadband Network so that businesses can leverage on the ultra-high speeds delivered over the network to enhance services to customers, increase operational efficiency and create new market opportunities.

Q2: What will happen to my Business Dial-Up service after 1 December 2019?

A: Your Business Dial-Up service will be discontinued on 1 December 2019. However, we will continue to provide your company with the SingNet Email service below.

SingNet Email (10GB) at $10 per month per email account
Comes with :
• 10GB Email storage space
• Email Anti-Spam & Anti-Virus

Q3: What will happen to my existing SingNet Email and Supplementary Email (if any) that comes with the Business Dial-Up service?

A: There will be no impact to your existing SingNet Email and Supplementary Email (if any). Both SingNet Email and Supplementary Email (if any) will be chargeable at $10 per month per email account.

You are encouraged to back up your emails on a regular basis to ensure data security and business continuity.

Q4: When will Singtel stop billing for the Business Dial-Up service?

A: With effect from 1 December 2019, we will stop charging for Business Dial-Up service and will start charging for the new SingNet Email service.

Q5: Can I terminate the SingNet Email service?

A: Yes, please call 1606 to terminate the SingNet Email service if you no longer require the service.

Q6: What will happen to my telephone (DEL) line?

A: If you subscribed to a telephone (DEL) line for Business Dial-Up service, it will not be affected. If you do not require the telephone line service, please call 1606 to terminate your DEL service.

Q7: Will I be able to access the Internet after Business Dial-Up service is ceased?

A: No, the new SingNet Email service is an email-only service. If you require Internet connection, please contact the following to sign up our fibre broadband service:
• Call our sales hotline at 6732 2988; or
• Submit a callback form at www.singtel.com/bizdialup