What is Singtel 5G+ Priority?

Singtel 5G+ Priority uses network slicing to dynamically distribute resources according to the demands of individual users. This provides uninterrupted, high-speed, prioritised connectivity for vital applications like video conferences and real-time data processing, regardless of network demands.

What are the features of 5G+ Priority?

5G+ Priority prioritises data based on device’s International Mobile Subscriber Identity (IMSI), ensuring smooth access for key users. 5G+ Priority offers priority access for users regardless of the application being used and allocate dedicated radio resources for critical data traffic, ensuring reliable connectivity.

How to be eligible for 5G+ Priority?

Customers need to be on 5G Standalone (5G SA) – have a 5G SIM card, a 5G plan, and a 5G-enabled mobile device to be eligible to use 5G+ Priority. Find out if your device is 5G SA compatible here.

To switch on 5G SA on your device, here’s how:

a)       On Apple devices: Settings > Mobile Service > Mobile Data Options > Voice & Data > Select “5G On” and turn on “5G Standalone”. 

b)       On Android devices: Settings > Connections > Mobile Networks > Select Network Mode > Select “5G/LTE” > Turn on “Use 5G standalone networks”.

c)        For Android devices, do also ensure “Turn off 5G” under Power Savings is turned off. To check: pull down notification panels > tap & hold “Power Savings” > Toggle off “Turn off 5G”.

I have switched on 5G Standalone on my device. However, I am in an area where I am connected to 4G instead. Am I still able to enjoy 5G+ Priority?

No, you are not able to enjoy 5G+ Priority. Although 5G+ Priority VAS may be active in your existing plan, 5G+ Priority only works on 5G SA network.

I am changing my mobile number to another Singtel number. Can I keep my 5G+ Priority VAS?

Yes.

I am changing my mobile device to another device. Can I keep my 5G+ Priority VAS?

Yes, you can keep the 5G+ Priority as this VAS is based on IMSI level. However, the new device must be a 5G SA-enabled mobile device for you to enjoy 5G+ Priority.

I have signed up for 5G+ Priority. How do I set it up?

No setup is required. To confirm your 5G+ Priority status, either refer to My Singtel App or reach out to your mobile administrator, who can verify it on Singtel’s Empower portal.

Does 5G+ Priority work for roaming?

No, it does not support roaming.

Date: 3 April 2025