Terms and Conditions

All offers are valid from 26 Aug – 6 Sep 2024 only and are applicable for business registered customers who sign up for a plan with a minimum 2-year contract (new or re-contract), unless otherwise stated. All charges are inclusive of 9% GST. Early termination and downgrading charges apply. Promotional subscription price will revert to prevailing list price when contract ends. All services are subject to resource availability. Singtel reserves the rights to amend terms and conditions without prior notice. Standard Singtel terms and conditions apply.

Premiums: Subject to one per selected Singtel service sign-up where applicable. While stocks last and not exchangeable for cash. Singtel reserves the right to change the stated premium to another item without prior notice. In the event of early termination, Singtel reserves the right to impose a penalty of equivalent value to the premium. Premium images are for illustration purposes only.

COMEX Show (29 Aug – 1 Sep 2024): Sure Win Spin The Wheel– To qualify for a chance at Sure Win Spin The Wheel, Customers will have to sign up for at least one main Singtel Business plan (mobile phone plan / SIM Only Plus plan / Business Broadband / Singtel Business TV / Telephony / ICT ) in a single transaction at the COMEX Show 2024 booth. Each transaction is entitled to only one (1) chance to participate in our Sure Win Spin The Wheel. 

Business Mobile

All offers are non-transferable and are not applicable to NRIC, Corporate Individual Scheme and MSA customers. All devices and premiums are available on a while-stocks-last basis. Standard Singtel Mobile terms and conditions apply. For the full list of terms and conditions, visit https://www.singtel.com/mobile-terms-and-conditions. SG’s Most Powerful 5G Network: Details can be found at singtel.com/5G.

Mobile Handset Discount: $100 OFF handset discount is valid for customers who sign up with a new mobile line / port-in to S phone plan. $300 OFF handset discount is valid for customers who sign up with a new mobile line / port-in to M phone plans and above. $200 OFF handset discount is valid for customers who recontract and upgrade to M phone plans and above. There is no refund of any unutilized amount in cash or other means.

5G MobileShare Plus: Each main mobile line may select either (a) FREE 6 months at $16.20/mth per supplementary mobile line for up to two (2) new supplementary mobile lines (12-month contract) OR (b) $100 OFF handset discount on main line device for one (1) handset with sign-up of a new supplementary mobile line; multiple 5G MobileShare Plus new lines (12-month contract) on the same main line can only enjoy a maximum of $100 OFF. There is no refund of any unutilised amount in cash or other means.

MobileSwop Unlimited Premium (1 – 31 August 2024) $13.15/month per device: $160 OFF handset discount is applicable for new / port-in / re-contracting business-registered customers who sign up for MobileSwop Unlimited Premium (24-month term) on an XO Plus plan with a 2-year Device Agreement for Apple iPhone 15 Series, Apple iPhone 14 Series, Samsung Galaxy S24 Series, Samsung Galaxy S23 Series, Samsung Galaxy Z Flip6, Samsung Galaxy Z Fold6, Samsung Galaxy Z Flip5 and Samsung Galaxy Z Flip5. $90 OFF handset discount + additional $20 Singtel Shop voucher is applicable for new / port-in / re-contracting business-registered customers who sign up for MobileSwop Unlimited Premium (24-month term) on an XO Plus plan with a 2-year Device Agreement for all handsets excluding Apple iPhone 15 Series, Apple iPhone 14 Series, Samsung Galaxy S24 Series, Samsung Galaxy S23 Series, Samsung Galaxy Z Flip6, Samsung Galaxy Z Fold6, Samsung Galaxy Z Flip5 and Samsung Galaxy Z Flip5. Additional $20 Singtel voucher is only applicable to customers who subscribe to the 24-month term online via eShop. Customer is eligible for 1 x $20 Singtel voucher, available on a while-stocks-last basis and not exchangeable for cash. Singtel Mobile reserves the rights to change the vouchers to one of a similar value or amend the promotion terms and conditions without prior notice. Customer is entitled to Unlimited Tech Assist support, Unlimited Swop service requests or one (1) Replacement service request within a rolling 12 months, starting from the delivery date of the preceding service request. Service Fee is applicable and is based on recommended retail purchase price (RRP) of the Registered Device (including GST) on the date you purchased the Registered Device, as stated in your Agreement. The swopped or replaced device will be of similar kind, quality and functionality to your device. It may be new or refurbished, and may be of a different brand, model and/or colour. Free delivery in Singapore is provided for Service Request received between 0800 and 1400, Monday to Saturday, excluding Sunday and Public Holidays. There is no refund of any unutilised amount in cash or other means. Other terms and conditions apply. Please click here for more information.

MobileSwop Unlimited Premium (1 Sep onwards) $13.15/month per device: $150 OFF handset discount is applicable for new / port-in / re-contracting business-registered customers who sign up for MobileSwop Unlimited Premium (24-month term) on an XO Plus plan with a 2-year Device Agreement for Apple iPhone 15 Series, Apple iPhone 14 Series, Samsung Galaxy S24 Series, Samsung Galaxy S23 Series, Samsung Galaxy Z Flip6, Samsung Galaxy Z Fold6, Samsung Galaxy Z Flip5 and Samsung Galaxy Z Flip5. $80 OFF handset discount + additional $20 Singtel Shop voucher is applicable for new / port-in / re-contracting business-registered customers who sign up for MobileSwop Unlimited Premium (24-month term) on an XO Plus plan with a 2-year Device Agreement for all handsets excluding Apple iPhone 15 Series, Apple iPhone 14 Series, Samsung Galaxy S24 Series, Samsung Galaxy S23 Series, Samsung Galaxy Z Flip6, Samsung Galaxy Z Fold6, Samsung Galaxy Z Flip5 and Samsung Galaxy Z Flip5. Additional $20 Singtel voucher is only applicable to customers who subscribe to the 24-month term online via eShop. Customer is eligible for 1 x $20 Singtel voucher, available on a while-stocks-last basis and not exchangeable for cash. Singtel Mobile reserves the rights to change the vouchers to one of a similar value or amend the promotion terms and conditions without prior notice. Customer is entitled to Unlimited Tech Assist support, Unlimited Swop service requests or one (1) Replacement service request within a rolling 12 months, starting from the delivery date of the preceding service request. Service Fee is applicable and is based on recommended retail purchase price (RRP) of the Registered Device (including GST) on the date you purchased the Registered Device, as stated in your Agreement. The swopped or replaced device will be of similar kind, quality and functionality to your device. It may be new or refurbished, and may be of a different brand, model and/or colour. Free delivery in Singapore is provided for Service Request received between 0800 and 1400, Monday to Saturday, excluding Sunday and Public Holidays. There is no refund of any unutilised amount in cash or other means. Other terms and conditions apply. Please click here for more information.

SIM Only Plus 45 (5G): Customers will be provided with 50GB + free additional (100GB + 80GB) local data, 1000 minutes local talk time and 1000 local SMS for a minimum subscription period of 12 months. The free additional (100GB + 80GB) local data is only applicable for the first 12 months and will end automatically from the 13th month. Monthly subscription will be chargeable at $36.68/mth for the first 12 months and $45.85/mth thereafter. Eligible customers will enjoy free Caller ID service for the first 12 months and Caller ID will become chargeable at prevailing list price from the 13th month. There is a minimum subscription period of 3 months for Caller ID service.

SIM Only Plus 55 (5G): Customers will be provided with 70GB + free additional (130GB + 80GB) local data, 1500 minutes local talk time and 1500 local SMS for a minimum subscription period of 12 months. The free additional (130GB + 80GB) local data is only applicable for the first 12 months and will end automatically from the 13th month. Monthly subscription will be chargeable at $44.82/mth for the first 12 months and $56.03/mth thereafter. Eligible customers will enjoy free Caller ID service for the first 12 months and Caller ID will become chargeable at prevailing list price from the 13th month. There is a minimum subscription period of 3 months for Caller ID service.

SIM Only Plus 45 and 55 Plans additional 20GB local data: Additional 20GB local data is only applicable for new line on a 12-month contract. 20GB local data is only valid for first 12 months and will end automatically from 13th month.

SIM Only Plus 45 and 55 Plans 30% OFF prevailing list price: 30% OFF prevailing list price is applicable for new / port-in mobile lines. This offer is only valid at the physical COMEX Show @ Suntec Convention Hall, Level 4, between Hall 403 – 404 & 401 – 402, Booth #8127, from 26 Aug 2024 to 01 Sep 2024 (12PM-9PM).

SIM Only Plus 45 and 55 Plans 20% OFF prevailing price list: 20% OFF prevailing list price is applicable for new / port-in / re-contracting mobile lines.

Free 5G Access: Only applicable for

·        New / port-in on SIM Only Plus 30

·        New / port-in / recontract on SIM Only Plus 45 and 55 Plans

Free Registration and SIM Card fee worth $49.05 with sign up of SIM Only Plus Plans: One-time registration fee and SIM Card fee ($49.05) is waived for business-registered customers who sign for a SIM Only Plus Plan on a 12-month contract.

Free Local Data add-ons on SIM Only Plus Plans: The free local data will be provided to customer every month for the first 12 months of their minimum subscription, and will drop off automatically from the 13th month. If the line is terminated, temporarily suspended, transferred or if there is a change of plan, the free local data will be terminated immediately, even if the line is still within the 12-month minimum subscription period. For free data promotions, customers must subscribe to the relevant SIM Only Plus Plan. Excess data usage charges of $10.90 per GB capped at $191.51/mth apply. Promotions are only valid for new sign up, change plan or recontract to a SIM Only Plus Plan with a 12-month minimum subscription. This promotion cannot be combined with other promotions. If the SIM Only Plus Plan is terminated before the expiry of the 12-month minimum subscription period by the customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the customer of any of the obligations or duties of the customer, the entire month's fees will still be payable and early termination charges will apply on the unfulfilled balance of the 12-month minimum subscription period. Early termination charges will also apply if there is a change plan within the 12- month minimum subscription period. There are no early termination charges to change instrument from SIM Only Plan to any Combo or XO Plus Mobile plan at any time during the 12-month minimum subscription period, but all free local data will be terminated.

SIM Only Plus $100 OFF RRP Handset Discounts: Offer is applicable for customers who sign up on SIM Only Plus 45 and 55 Plans (for $100 OFF) on a 12-month contract. Offer is not transferable and is only applicable at the point of sign-up. There is no refund of unutilised amount in cash or other means.

$300 Singtel Shop Voucher: $300 Singtel Shop Voucher is only valid for customers who sign-up with a new mobile line / port-in to M phone plans and above. Available on a while-stocks-last basis and not exchangeable for cash. Singtel Mobile reserves the rights to change the vouchers to one of a similar value or amend the promotion terms and conditions without prior notice.

Singtel Shop Voucher (COMEX Show): $100 Singtel Shop Voucher is applicable for new / port-in mobile lines who sign up on SIM Only Plus 45 or 55 on a 12-month contract. $300 Singtel Shop Voucher is only valid for customers who sign-up with a new mobile line / port-in to M phone plans and above. This offer is only valid at the physical COMEX show @ Suntec Convention Hall, Level 4, between Hall 403 – 404 & 401 – 402, Booth #8127, from 26 Aug 2024 to 01 Sep 2024 (12PM-9PM). Available on a while-stocks-last basis and not exchangeable for cash. Singtel Mobile reserves the rights to change the vouchers to one of a similar value or amend the promotion terms and conditions without prior notice.

FREE Samsung Galaxy Buds3 for Samsung Galaxy S24 / S24+: This promotion is only applicable to new / port-in / re-contracting business-registered customers who sign up for phone plans on a 2-year Device Agreement. Redemption for the Galaxy Buds3 via Samsung Redemption Portal: https://mobileredemption.sgsamsungcampaign.com/home. Customer is eligible for a FREE Samsung Galaxy Buds3, available on a while-stocks-last basis and not exchangeable for cash. This promotion is not applicable to MSA customers. Singtel Mobile reserves the rights to change the premium to one of a similar value or amend promotion terms and conditions without prior notice.

OPPO Reno12/12 Pro/12F Warranty: No registration is required – verification via IMEI. Limited to one screen replacement for a $49 service fee (inclusive of GST). Covers screen damage only, excludes water damage and damage to other components.

Business Broadband

Provisioning of Business Fiber Broadband is subject to type of fibre, fibre coverage, resource availability such as in-building cabling & tray, and building management approval. The promotion price is applicable for the period of the broadband contract and will revert to prevailing list price upon contract expiry, unless otherwise stated.

Free speed upgrade: Free upgrade of 350Mbps Fibre Broadband (Dynamic IP) to 400Mbps Fibre Broadband (Dynamic IP) is applicable to new sign-ups only, on selected Business Fibre Broadband promotions.

SingNet Software Defined Bundle Pack: Singtel SD-WAN / SD-LAN bundle promotion includes Managed SD-WAN / SD-LAN Services by Singtel. Singtel will manage the SD-WAN / SD-LAN CPE. Admin access to the SD-WAN / SD-LAN CPE will not be granted to customers under this bundle. Instead, customer will be provided access to SD-WAN / SD-LAN Portal. Customer is responsible for the management of Wifi Mesh CPE and Wifi Mesh network, which are not managed by Singtel as part of the Managed SD-WAN / SD-LAN Services. The SingNet eVolve with Singtel SD-WAN / SD-LAN bundle promotion is applicable for the period of the broadband contract and will revert to prevailing list price upon contract expiry. One-time installation charge with standard configuration during office hours is waived under this promotion. Office hours includes Monday to Friday 8.30am - 6.00pm only. Customer acknowledges and agrees that Singtel shall have the right to revise the Fees and Charges after the Initial Contract Term with a minimum advanced written notification of 30 days should there be an increase in the charges of any Third Party Vendor. If the Customer continues subscribing to the Service after the Initial Contract Term, the Customer agrees that the Initial Contract Term’s Fees and Charges may no longer be valid and the Customer will be liable to pay at Singtel’s prevailing rates. All configuration request had to be submitted on the configuration workbook before installation date. Any other one-time charge applies unless otherwise stated. Singtel shall not be liable for WiFi coverage degradation due to dependency on third party items that may interfere with the wireless radio coverage. SD-WAN / SD-LAN hardware maintenance support starts upon equipment installation. The service(s) offered under this Promotion are subject to stock availability and availability of resources. In the event of device shortage, the customer could either choose another router model subject to price differences, or continue waiting for the stock. Leadtime for new application for SingNet eVolve with Singtel SD-WAN / SD-LAN service is 15 working days for site with eVolve coverage and 34 working days for site without eVolve coverage. Cancellation charge $500 (before GST) will be applicable if customer cancel SingNet with Singtel SD-WAN service bundle order before service activation date. If the customer terminates the services subscribed under the Promotion during the contract term, the customer shall be liable for a premature termination charge of 100% of the remaining contract term.

Broadband Duo: Broadband Plus service must be installed at the same service address as the qualifying SingNet Dynamic IP Fibre Broadband service via the same Fibre Termination Point (FTP) and subject to resource availability. SingNet email address will not be provided with the Broadband Plus plan. Not applicable for static IP plans.

Singtel WiFi 6 Mesh (Dual Pack): Minimum of Basic Dual Pack (2 WiFi Mesh devices) required. WiFi Mesh is to be installed in the same installation address as SingNet Fibre Broadband service. Minimum contract term for WiFi Mesh is 24 months. Promotional subscription will be applicable throughout the contractual period and will revert to prevailing list price upon contract expiry. Warranty and maintenance of the Wifi Mesh will be covered by Singtel throughout the tenure of the service.  On-site installation is only available upon request and is chargeable at $48.60 (with 9% GST) per visit.

Broadband Security: Broadband Security: Eligible for 500M/700M/1G Dynamic IP Business Fibre Broadband Plans, not applicable with 1 Static IP. Promotional price valid for 24/36 months contract thereafter will revert to prevailing list price upon contract expiry. For specific Broadband Security terms & conditions, please refer to Broadband Security T&C, Annex A & B under Broadband Security Suite and Allot End User Service Agreement at URL: https://www.singtel.com/business/info/broadband-security-tnc

Assured Internet Broadband Bundle: Promotions is applicable for new sign-ups and those eligible for recontract only. The minimum contract term of the service is 24 months. Early termination and downgrading charges apply unless otherwise stated. Not valid for other promotions or discounts, including but not limited to volume and term discounts, will be applicable for the service(s) offered under this promotion. The SingNet eVolve with Assured Internet Broadband Bundle promotion is applicable for the period of the broadband contract and will revert to prevailing list price upon contract expiry. Service OTC of $80 (Before GST) is waived under this promotion. Any other one-time charge applies unless otherwise stated. Cancellation charge ($800) before GST will be applicable if customer cancel SingNet eVolve with Assured Internet bundle order before service activation date. Removal of the SIM card and dongle from the router constitutes a misuse of Assured Internet service, excess data charges are applicable in addition to the monthly subscription fees. A consistent power supply connected to the optical network terminal device and router is necessary for the backup service to work. If the customer terminates the services subscribed under the Promotion during the contract term, the customer shall be liable for a premature termination charge of 100% of the remaining contract term. Singtel reserves the right to end the Promotion before the stipulated end date. All other prevailing standard prices, terms and conditions of the service(s) offered under this Promotion shall remain applicable. The duly executed SingNet eVolve SRCA form must be submitted in order to qualify for the Promotion and Singtel is under no obligation to provide any service whatsoever until it has received and accepted the duly executed documents. In the event of any conflict or inconsistency between Promotion Terms and conditions and Product Specific Terms and Conditions, Promotion Terms and Conditions shall prevail over Product Specific Terms and Conditions.

SingNet Static IP Fibre Broadband: All SingNet Static IP Fibre Broadband services must be activated within 2 months from order submission to be eligible for the promotion.

Zoom Workplace Pro 12 months Promotion: Offer is applicable for business registered customers who sign up for a SingNet plan with a minimum 2-year contract, unless otherwise stated.

Valid only for new Zoom customers and Singapore-registered companies with less than 500 employees. Customer has up to 3 months to activate their subscription upon receiving the activation email. After 12 months, the service shall auto renew for 12 months, from the at $19.84 per month per license unless terminated earlier. Customer will be required to pay pre-termination charges of the full contract period.

The service will be charged regardless of whether customer activates the Zoom Workplace Pro service.

Price stated is inclusive of prevailing 9% GST. Customer may terminate the service with a 30-day written notice. All other standard prices, terms and conditions of the Zoom services shall apply. 

Cloud Protect 3 months Promotion: 6 months contract is applicable. Prevailing monthly subscription charge of $13.41 for Cloud Protect applies after the free 3 months promotion period. Promotion is only valid for NEW contracts of Cloud Protect; and not valid for existing and/or renewal contracts. Specific Cloud Protect and conditions will apply.

SingNet XGSPON 10G High Speed Plans: Applicable for new sign ups, recontract and upgrade within eligibility period. Minimum contractual period of 24 months. Availability of XGS-PON will be subjected to resource availability. Standard lead time provisioning for XGS-PON will be longer than GPON & XG-PON (Leadtime subjected to confirmation based on resource availability). The subscribed bandwidth represents the maximum theoretical bandwidth that may be provided in relation to the Service only, and the actual bandwidth could be affected due to various factors that include without limitation to capability of the equipment used by the end-user, the location of websites being accessed, the level of congestion on the Internet, and the types of applications used. One-time charge of $872 for SingNet evolve/eLite is waived for 24 / 36 months contract. Cancellation charge will be applicable if customer cancel the service before activation date. If the customer terminates the service during the contract term, the customer shall be liable for a premature termination charge of 100% of the remaining contract term. 

BizVoice Starter Plan with VAS Pack 3 (BizVoice 2.0): Offer is valid with sign up of SingNet eVolve during COMEX, and is valid for one line per BRN with minimum 24-month contract term. The BizVoice 2.0 on CPaaS Plan provides unlimited voice minutes but the customer must have an IP phone for the service to work. Comes with VAS Pack 3 that includes Call Waiting, Calling Line ID Delivery, Calling Line ID Blocking, Call Transfer, Call Return, 2-Digit Speed Dial, Single Speed Dial, 3-Way Calling, Call Forwarding Always, Call Forwarding Busy, Call Forwarding No Answer, Last Number Redial, Do-Not-Disturb, Call Hold, Call Park, Call Pickup, Call Barring, Auto Callback Busy, Selective Call Reject and Selective Call Acceptance, Directed Call Pickup, Shared Call Appearance, Priority Alert, Multi-Line Hunt, Simultaneous Ring, Auto Callback Busy , Default Music On Hold, Customised Music On Hold. There must be a valid subscription to a qualifying SingNet business fibre broadband service. The BizVoice service must be installed at the same service address as the qualifying SingNet business fibre broadband service via the same Fibre Termination Point (FTP). Free 1 unit of Alcatel-Lucent ALE H2P IP Phone including 1st year warranty, installation and delivery (worth $250). Excludes one-time-charge OTC of $200 within 50M cabling (Surface cabling only, no hacking, no concealed cabling).  The service must be activated within 3 months from the date the contract is signed. The service(s) offered under this promotion are subjected to the availability of resource availability. Promotional price for Teams UC Direct Connect will revert to prevailing list price upon contract expiry. 

Voice & Collaboration

Applicable for business-registered customers who sign up a new BizVoice line with a 24-month contract. Promotional subscription will revert upon contract expiry. . The service must be activated within 3 months from the date the contract is signed. All other standard prices, terms and conditions of the service apply. Prices stated are inclusive of prevailing 9% GST. Standard Singtel's general terms and conditions of service and the specific product terms and conditions apply.

Cybersecurity

Singtel TV Business

Valid for new sign-ups. Provision of service is subject to resource availability. One-time set-up fee of $872 per set-top box is applicable per TV screen. Premiums are only applicable for the first TV set and are available while stocks last. For projectors or large screens that are >55 and <100 inches, a 50% surcharge on the first TV set rate applies per screen. The surcharge will continue to apply throughout the entire contract period even if screen size is reduced to <55 inches during the contract period.

News App Bundle

Applications in News App Bundle with a minimum 24-month contract. All News App Bundle content provided to customer is subject to change, removal, replacement or addition from time to time at SingNet’s sole discretion. Customer may not request for any changes to the bundle. A compatible device (manufactured and sold separately) is required to access the applications.