Q. I want to relocate my services, how can I do so?
A. You can apply for relocation online. Our relocation specialist contact you within five (5) working days to confirm your relocation details. On average relocation takes an average of 20-30 working days to effect (upon confirmation and subjected to service availability). We therefore recommend you to submit your request at least 6-8 weeks before your planned move for the best relocation experience.
Q. I want to apply for a new telephone line or add/delete an add-ons.
A. For 3 lines and above please call into 1606. Our Customer Care Officiers (CCO) will assist with your request over the phone. Average lead time to install a telephone line is 5 working days, after confirming your order. The average lead time for activating add ons is 3 working days. For more than 3 lines, please submit a request to g-1606@singtel.com. A CCO will be in touch in 3 working days.
Q. My service(s) has (have) been disconnected. I want to reconnect them.
A. Please call 1606 for assistance.
Q. My telephone line is not working.
A. Please call 1606 for assistance.
Q. How do I transfer a mobile line to another company?
A. Download and send the form, along with the documents to below:
- Both companies’ BizProfile (or ACRA), with a validity of 6 months
- Both companies' Letter of Authorization (must include company's letterhead, director's/manager's signature & company stamp on the letter)
- Front & back of requestor's NRIC
To transfer 1 or 2 lines, email your form to g-1606mobile@singtel.com
To transfer 3 lines or more, email to g-bsmobile@singtel.com
The transfer of ownership form must be signed by both companies. Both companies need to settle all outstanding amount first to prevent delays in the transfer of ownership.