1. What is the difference between old XO Plus plans and new Helium plans?
New Helium plans offer customers value-added benefits, such as worldwide roaming and device vouchers.
2. Do I get to enjoy 5G on new Helium plans?
Yes! All new Helium plans come with 5G access. However, do note that 5G access is not shareable with MobileShare Supplementary lines. Customers will have to subscribe to a 5G MobileShare Plus line to enjoy 5G Access.
3. Can I share my Helium plan data bundle with MobileShare supplementary lines?
Yes. Helium plans are eligible to have up to 3 MobileShare supplementary lines to share local data and local talktime/SMS.
4. What are the charges if I use more than my Helium plans local data bundle?
If you use more than your monthly local data bundle, excess data usage is charged at $18.33 for every 18GB block and capped at $191.51/month (Rates include 9% GST).
5. Is the excess local data usage shareable with MobileShare?
Yes. All excess local data usage is shareable with all MobileShare supplementary lines tied under the main line.
6. How may I sign up for more data on Helium plans?
To enjoy more data on Helium plans, you may sign up for Datamore or DATA X Infinity (except for PlatinumPlan). Do note Helium plans are not eligible for DATA X2/X3/ X4 add-ons.