Frequently Asked Questions

About Singtel CIS

Q. What is Singtel CIS?

Designed to benefit employees of participating companies in Singapore, Singtel Corporate Individual Scheme (CIS) provides exclusive perks such as device and price plan discounts and value-added services. Each employee from the participating company can sign up to 3 CIS lines.

Q. Am I eligible for Singtel CIS? How do I know if my company is enrolled?

A. To be eligible, you need to be at least 18 years of age. To check if your company is enrolled to the Singtel CIS scheme, you may:

Q. My company is currently not in the CIS programme. How can I enrol my company?

A. We look forward to have you on-board Singtel CIS! Your company should have minimum staff strength of 200 in Singapore. Kindly fill in this form and we will respond within 2 working days.

Q. What is the discount offered on the monthly subscriptions for my company?

A. To check on the discounts that you can enjoy, please reach us at any of the following:

Signing up for CIS

Q. How do I apply for a line under Singtel CIS?

You can apply online at our Singtel Online CIS Shop by logging in with your corporate email address. If you do not have a corporate email address, please call our sales hotline at 1609.   

Alternatively, visit us at any Singtel Retail Shop or Singtel Exclusive Retailer.

Q. What documents do I need to sign up for CIS?

For Singapore Citizen or Permanent Resident, please bring along:

  • NRIC
  • Staff Pass/Pay Slip/Company HR Authorisation Letter/CPF Statement


For Foreigners (Employment Pass Holder), please bring along:

  • Employment Pass (at least 12 months’ validity) OR Work Permit Pass (at least 12 months’ validity and a deposit is required)
  • Staff Pass/Pay Slip/Company HR Authorisation Letter

Q. Can I convert my existing Singtel Mobile personal line to CIS?

0-1st mth: Yes*
2nd–5th mth: Not eligible
6th–11th mth: Yes^.  Early device upgrade fee of $500/$1000 applies (depending on handset model)
12th–17th mth: Yes^.  Early device upgrade fee of $350 applies
18th–20th mth: Yes^.  Early device upgrade fee of $200 applies
21st–24th mth: Yes^
After 24 mths: Yes. A new 24-mth equipment contract is required

*Conversion fee of $80.25 applies
^Conversion fee of $80.25 applies with a new 24-mth equipment contract

Q. How many lines can I sign up?

As a CIS customer, you can subscribe up to 3 CIS lines (a 24-month equipment contract will apply for each line). Simply transfer their ownership of the line to you. Kindly note that a transfer fee of $21.40 applies. For your convenience, you can choose to have a different billing address for each CIS subscription that is in your name.

Q. How can I port-in my mobile line from another service provider?

You can switch your mobile line to Singtel and retain the same mobile number by porting your line from your current provider. To do so, please do not terminate your existing mobile service. To ensure a successful switch, please clear all outstanding bills and ensure that you do not have any binding contract with the other providers. For more information, please refer to <15. Port-in Service>

Q. What is the administrative charge for customers who recontract?

A $10.70 administrative service charge applies when recontracting on any Combo Mobile Plan with a subsidized handset.  

This administrative charge will be waived for customers who recontract at Online CIS Shop.

Q. Can I subscribe to a CIS plan without purchasing a mobile phone?

A mobile phone purchase with a 24-month equipment contract is required to sign up on a plan.

Q. What devices are available, how much are they, and are they in stock?

For stock availability and device pricing, please visit our Online CIS Shop. Alternatively, please visit any of our Singtel Retail Shops or Singtel Exclusive Retailers.

 

Q. How do I check my contract eligibility?

You can easily check your contract eligibility using any of the following methods:

  1. Login with your Singtel OnePass account. On the right side of your mobile number, click on ‘Show details and usage’ followed by 'Show contract end date.'
  2. Download My Singtel app – select ‘View Your Plan’ under the Mobile tab to view your re-contract status. 
  3. Dial *1626 and select option 2 on the automated SMS response.

Q. Can I re-contract early?

Yes, you are able to re-contract as early as 6 months into your current contract. The following device upgrade charges will apply.

Current contract period & early device upgrade fee 
6th–11th month: $500 / $1000 depending on handset model 
12th–17th month: $350 
18th–20th month: $200

Q. Can I downgrade or terminate my CIS subscription if it is still in contract?

Yes, you can. Please call 1688 for more details. Do note that a downgrade fee applies if your mobile line is still in contract.

Online CIS Shop

Q. What are the benefits of buying online?

You can enjoy the following online exclusive benefits:

  • Free Caller ID for 24 months (worth $128.40)
  • $30 off handsets
  • Waiver of admin fee (worth $10.70) for re-contracting customers

Q. Can I buy online?

Yes. You can visit our Online CIS Shop at www.singtel.com/CISonline. Click here to view the step-by-step guide.

If you do not have a corporate email address, please call our sales hotline at 1609 (from 9am to 9pm, excluding Public Holidays).

 

Q. I don’t have a corporate email address. How can I enjoy the online promotions?

  • Visit Singtel Online CIS Shop
  • Speak to our chat agents (from 9am to 11pm)
  • Can't find our chat agents? Call our sales hotline at 1609 (from 9am to 9pm, excluding Public Holidays.).

 

Q. What documents do I need to sign up for CIS online?

For Singtel Online CIS Shop, please provide electronic copies of your NRIC and proof of employment (Staff Pass/Pay Slip/company HR Authorisation Letter/CPF Statement).

Q. What are the available delivery options for my mobile purchase made online?

You may choose to have your package delivered to a preferred address or a preferred POPStation located in multiple locations island-wide.

Kindly note that self-collection at POPStation is only applicable for re-contracting customers who have completed their purchase online.

Q. Why am I unable to select POPStation option for online purchase?

POPStation collection are only available for re-contracting customers who have completed their purchase online. Customers who have selected to trade-in their device will not be applicable for these options as well.

Q. What is the delivery charge for online purchase?

The below options for delivery will be added to the total amount upon checkout.
POPStation: $8.00 
Home delivery: $15.00

Q. What is Singtel OnePass?

Singtel OnePass is a single online identity (login) and password that allows you to make purchases on Singtelshop.com as well as to access various Singtel websites seamlessly (i.e. My Account, Singtel Rewards, Singtel myBill). You may sign up for a Singtel OnePass account here.

Others

Q. Can my CIS subscription be counted as a line for the Mobile Multi-Line nomination?

Yes, you can. If you have signed up for the Fibre Entertainment Bundle+, you will be able to enjoy mobile benefits of bundling. This means your CIS line can be included in the bundle (of up to 5 mobile lines) to enjoy savings on the non-CIS mobile subscriptions. However, the CIS line cannot be nominated as the key line to enjoy the early handset upgrade.

Q. Is my CIS line valid for early handset upgrade for Singtel Circle?

CIS line can be counted as a mobile line count for Singtel Circle. You will be able to enjoy benefits such as free local data on Sunday. However, CIS line cannot be nominated as the key line to enjoy early handset upgrade.