Global Device Care service gives you peace of mind even while you are abroad, allowing you to perform device refresh service overseas at an additional service fee of $35 (including GST). 

MobileSwop Plus customers who have successfully registered Apple and Samsung mobile devices on their device care program.  

Simply login to our MobileSwop portal, chat with one of our Tech Experts via the chat function, let us know you’re overseas and require support, and they will prompt you to our Whatsapp channel to go through the necessary process.

What to expect:

Step 1: Whatsapp Tech Expert will complete verification process of identity and program enrolment 

Step 2: Whatsapp Tech Expert will share a list of nearby Authorised Service Providers (ASPs), accept terms & conditions and proceed to perform the device refresh service. 

Step 3: Upon completion of your required service, make payment directly to the ASP for the service completed, and collect the official receipt from the ASP.

Step 4: Submit the official ASP receipt to the Whatsapp Tech Expert within 7 working days upon service date.

Step 5: You will be reimbursed via PayNow to the enrolled mobile number, after 21 working days upon receipt approval date. The reimbursement amount will be the overseas service amount less the Global Device Care service fee ($35) and relevant device refresh fees.

The official ASP receipt is required to have these 4 components:

1. IMEI of enrolled device

2. Device Make/model

3. Date of service completion

4. Type of service rendered

There is also a maximum reimbursement amount for the following services rendered. Do take note that reimbursements will be made in Singapore Dollars (SGD), based on the prevailing foreign exchange rate at the time of payment.

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

You can easily submit your receipt via WhatsApp from anywhere in the world. If it’s not received within 7 working days, we may be unable to process your reimbursement request. 

Device refresh for mobile devices comes with free 12-month warranty. This is in respect of any manufacturing malfunctions or defects. To request a in-warranty Service Request, visit www.service2u.asurion.com/singtel. Fulfilment of warranty will be completed in Singapore.

MobileSwop Plus customers who have successfully registered their Apple and/or Samsung mobile devices have access to a separate Global Repair Service for a repair fee of $35 (including GST). 

Simply login to our MobileSwop portal, chat with one of our Tech Experts via the chat function, let us know you’re overseas and require support, and they will prompt you to our Whatsapp channel to go through the necessary process.

What to expect:

Step 1: Whatsapp Tech Expert will complete verification process of identity and program enrolment 

Step 2: Whatsapp Tech Expert will share a list of nearby Authorised Service Providers (ASPs), accept terms & conditions and proceed to perform the device repair service.

Step 3: Upon completion of your required service, make payment directly to the ASP for the service completed, and collect the official receipt from the ASP.

Step 4: Submit the official ASP receipt to the Whatsapp Tech Expert within 7 working days upon service date.

Step 5: You will be reimbursed via PayNow to the enrolled mobile number, after 21 working days upon receipt approval date. The reimbursement amount will be the overseas service amount less the Global Device Care service fee ($35) and relevant device repair fees.

The official ASP receipt is required to have these 4 components:

1. IMEI of enrolled device

2. Device Make/model

3. Date of service completion

4. Type of service rendered

There is also a maximum reimbursement amount for the following services rendered. Do take note that reimbursements will be made in Singapore Dollars (SGD), based on the prevailing foreign exchange rate at the time of payment.

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

You can easily submit your receipt via WhatsApp from anywhere in the world. If it’s not received within 7 working days, we may be unable to process your reimbursement request. 

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

You can easily submit your receipt via WhatsApp from anywhere in the world. If it’s not received within 7 working days, we may be unable to process your reimbursement request. 

Device repair for mobile devices comes with free 12-month warranty. This is in respect of any manufacturing malfunctions or defects. To request a in-warranty Service Request, visit www.service2u.asurion.com/singtel. Fulfilment of warranty will be completed in Singapore.

As part of the perks of signing up to MobileSwop Plus, you have access to a separate device repair service.

The device repair service includes repair beyond device refresh and battery replacement. We will evaluate your phone upon collection, and any device deemed beyond repair on our end will be recommended to perform a swop request. 

Currently, all mobile devices as well as selected models of Samsung tablets are eligible for device repair. Please see service eligibility after logging into the portal.

To file device repair service request, please visit our repair portal -   www.service2u.asurion.com/singtel.

For non-foldable mobile devices, Device Repair fees are $149. For foldable devices, Device Repair fees are $349.

For selected models of tablets, Device Repair fees are tiered based on RRP in the table below:

Device repair for mobile devices comes with free 12-month warranty and device repair for gadgets come with 6 months warranty. This is against any manufacturing malfunctions or defects. To request a in-warranty Service Request, visit www.service2u.asurion.com/singtel.