Q. What are the mobile plans that are eligible to sign up for DATA X add-on?

A. The eligible mobile plan are Combo 2, Combo 3, 6 and 12.

Q. Are there any charges when I sign up for DATA X add-on?

A. Yes, a one-time activation fee of $10.70 applies with every sign up of DATA X from 31st August 2017.

Q. Can my MobileShare supplementary line(s) share the DATA X add-on which my Combo 2 plan has subscribed to?

A. Yes, your MobileShare supplementary line is able to share the data bundle of the Combo 2 plan.

Q. Why are Combo 1 subscribers not eligible to sign up for DATA X add-on?

A. As the data bundle for Combo 1 is 100MB, we would recommend customers to sign up DataMore 1GB (from $5.90/mth) instead to enjoy an additional 1GB local data or DataMore.

Q. How do I sign up for DATA X add-on?

A. You may sign up for the DATA X add-on upon re-contracting your mobile plan, signing up a new mobile plan (Combo 2 and above plans only) via our hotline, 1800-SME-1111 (1800-763-1111), at any of our Singtel shops or Singtel exclusive retailers or Business eShop. You may also sign up for DATA X 3 via My Singtel App under Data Add-ons.

Q. What is the total local data bundle I am entitled to once I have subscribed to DATA X add-on?

Price Plan

Combo 2

Combo 3

Combo 4

Combo 6

Combo 12

Price Plan (GB)

2GB

3GB

4GB

6GB

12GB

Additional Data (GB)

DATA X 3

+4GB

+6GB

+8GB

+12GB

+24GB

DATA X 4

+6GB

+9GB

+12GB

+18GB

+36GB

DATA X INFINITY

UNLIMITED UNLIMITED UNLIMITED UNLIMITED


UNLIMITED


Combo 2 Combo 3 Combo 4 Combo 6 Combo 12
Price Plan (GB) 2GB 3GB 4GB 6GB 12GB
Additional Data (GB)
DATA X 2 +2GB +3GB +4GB +6GB +12GB
DATA X 3 +4GB +6GB +8GB +12GB +24GB
DATA X 4 +6GB +9GB +12GB +18GB +36GB

Q. I am currently subscribed to DataMore add-on, can I still sign up for DATA X add-on?

A. Yes, you can.

Q. What is my total local data bundle entitlement if I have subscribed to DataMore 1GB and DATA X 3 add-on on my Combo 3 Mobile plan?

A. Your total local data bundle entitlement is 10GB (Combo 3 (3GB) + DATA X 3 (6GB) + DataMore 1GB).

Q. I’ve subscribed to DATA X 3 add-on on my Combo 2 mobile plan. What would be my total local data bundle entitlement if I upgrade my mobile plan to Combo 3?

A. As the DATA X 3 add-on triples your mobile plan data bundle, your total data bundle entitlement will be 9GB if you upgrade your mobile plan to Combo 3.

Q. Will I be notified once I have successfully signed up for DATA X add-on?

A. No. However, you can refer to the “My Add-ons” tab in My Singtel app or My Account to check if you have successfully subscribed to DATA X add-on.

Q. Is there any termination charges if I terminate my DATA X add-on in the middle of my contract?

A. Yes. There is a minimum subscription period of 24 months. Early termination charges apply on the remaining contract terms.

Q. Would I be able to continue with my DATA X add-on service after 24 months?

A. Yes. DATA X add-on will continue and only be terminated upon customer’s request.

Q. I am currently subscribed to Combo 2 and have successfully signed up for DATA X 3 add-on. Can I still continue to enjoy this DATA X 3 add-on if I decide to change my mobile plan to Combo 1?

A. No, your DATA X 3 add-on will be terminated. The eligible price plan for DATA X 3 add-on are Combo 2, 3, 6 and 12. Please note that as there is a minimum subscription period of 24 months for DATA X 3, early termination charges may apply on the remaining contract terms.

Q. Can I sign up DATA X 3 and DATA X 4 add-on at the same time?

A. Customers may not subscribe to both DATA X 3 and DATA X 4 Add-ons simultaneously. Either Add-on must be terminated before the customer may subscribe to the other. Early termination charges may apply.

Q. Can I cancel my DATA X 3 and sign up DATA X 4 without re-contracting my mobile line? Is there any termination charges?

A. Yes, you can. No, there will be no early termination charges.

Q. Can I cancel my DATA X 4 and sign up DATA X 3 without re-contracting my mobile line? Is there any termination charges.

A. Yes, you can. Yes, an early termination charge of the monthly recurring charge for DATA X 4 multiplied by the number of months remaining in the minimum subscription period.