MobileSwop Plus is a device care service that provides you with the peace of mind to care for 2 products (1 main device + 1 wearable gadget).  This program allows you to enrol a new device and existing gadget.

The device will be delivered to your doorstep for FREE delivery within 2 hours. You are required to pay the relevant service request fees.

For the main device, you can register either a

1.        Mobile Device

2.        Cellular Smart watch or

3.        Cellular Tablet.

This device must be new and purchased from Singtel.  

For the wearable gadgets on MobileSwop Plus, you can register either an earbud or smartwatch. The device can be new or existing, as long as it is less than 2 years from device launch.

Please refer to the Terms & Conditions for the full details.

Customers who have signed up for or recontract to an eligible mobile plan with Singtel can sign up for MobileSwop Plus at the point of sales transaction. 

You can sign up at Business Singtel eShop, Business Sales Hotline 1800-763(SME)-1111, through your Account Managers, at any Singtel Shops and Singtel Exclusive Retailers.

For the main device purchased from Singtel, the device will automatically be registered into the system at the point of sale. No registration for your device is required on your end.

For all gadgets, registration is required on the MobileSwop online portal here.

A Replacement request happens when your existing mobile device is no longer in your possession.

A Swop request is when your existing device is collected, in exchange for a like mobile device (new or refurbished). 

Device Refresh comprises of the following services: 

1. Conducting deep cleaning
   
   
2. Performing an operating system refresh
   
   
3. Operating a diagnostic check
   
   
4. Screen replacement for:
   •    Front screen (for non-foldable/flip devices) or
   •    External and internal screens (for foldable/flip devices) 
   
   
5. Providing a cleaning solution kit
   
   
6. Providing a device accessory (e.g. screen protection)

A battery replacement service is available for MobileSwop Plus subscribers at $49 or $79 for devices for foldable/flip devices with RRP of $2,000 or more. Do note that battery replacement is only available for smartphones.

For unlimited services, you may keep requesting that particular service as long as you pay the relevant service fees.

For 1 in 12 months limits, after making that relevant service request, you can no longer make another within the rolling 12-month period. The rolling 12-month period starts upon delivery date of the first swop or replacement service request, not from the sign up of the service.  

You can log in to our MobileSwop portal here to chat with our live agents between 9am – 9pm daily.

Global Device Care service gives you peace of mind even while you are abroad, allowing you to perform device refresh service overseas at an additional service fee of $35 (including GST). 

MobileSwop Plus customers who have successfully registered Apple and Samsung mobile devices on their device care program.

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

You can easily submit your receipt via WhatsApp from anywhere in the world. If it’s not received within 7 working days, we may be unable to process your reimbursement request. 

MobileSwop Plus customers who have successfully registered their Apple and/or Samsung mobile devices have access to a separate Global Repair Service for a repair fee of $35 (including GST). 

Simply login to our MobileSwop portal, chat with one of our Tech Experts via the chat function, let us know you’re overseas and require support, and they will prompt you to our Whatsapp channel to go through the necessary process.

What to expect:

Step 1: Whatsapp Tech Expert will complete verification process of identity and program enrolment 

Step 2: Whatsapp Tech Expert will share a list of nearby Authorised Service Providers (ASPs), accept terms & conditions and proceed to perform the device repair service.

Step 3: Upon completion of your required service, make payment directly to the ASP for the service completed, and collect the official receipt from the ASP.

Step 4: Submit the official ASP receipt to the Whatsapp Tech Expert within 7 working days upon service date.

Step 5: You will be reimbursed via PayNow to the enrolled mobile number, after 21 working days upon receipt approval date. The reimbursement amount will be the overseas service amount less the Global Device Care service fee ($35) and relevant device repair fees.

Currently, we offer this service in 5 countries - Malaysia, Thailand, Australia, Taiwan, Korea. Stay tuned to this space for more upcoming countries in the future!

When making a service request, you can either opt for a pick-up and return service, or walk-in to our Asurion Tech Hub or additional Authorised Service Provider (ASP) locations (where applicable).

For mobile devices

Night delivery is also available between 8pm and 10pm, chargeable at $45 including GST per trip.

For gadgets

We offer free delivery within 5 business days from acceptance of Service Request, Monday to Sunday incl. public holiday, last delivery by 7pm. Night delivery is also available between 8pm and 10pm, chargeable at $45 including GST per trip. Please refer to the timing specified in the portal for the timeslot available during your service request.  

Tech Assist is an exclusive service for MobileSwop Unlimited Premium and MobileSwop Plus subscribers. It provides a one-stop technical solution to relieve your frustrations of resolving issues on your registered device and its connectivity to other devices. Tech Assist comprises of an online portal with a library of useful tech tips and a team of Tech Specialists who will assist you virtually no matter where you are with real-time troubleshooting. 

Access Tech Assist via https://www.singtel.com/business/mobileswop

The Tech Specialists are available from 9am to 6pm, daily, via the MobileSwop portal.

You will get unlimited access to our online portal with many interesting tech articles. From tips and tricks on your new device to the latest cyber security threats, you’ll not miss any updates as you master the features of your device. You can use Tech Assist to resolve issues related to your registered device and connected tech. Click here to view some common examples.

·        Routers, mesh networks and ISP related issues.

Yes, you may access Tech Assist via https://www.singtel.com/business/mobileswop as long as you have an internet connection.

As part of the perks of signing up to MobileSwop Plus, you have access to a separate device repair service.

The device repair service includes repair beyond device refresh and battery replacement. We will evaluate your phone upon collection, and any device deemed beyond repair on our end will be recommended to perform a swop request. 

To file device repair service request, please visit our repair portal -  www.service2u.asurion.com/singtel.

For non-foldable mobile devices, Device Repair fees are $149. For foldable devices, Device Repair fees are $349.

For selected models of tablets, Device Repair fees are tiered based on RRP in the table below: