Q. What is MobileSwop Unlimited?

A. MobileSwop Unlimited is an add-on service which Singtel Mobile postpaid customers can subscribe to. This service allows customers to swop or replace their devices for any reason provided that they meet the eligibility criteria set out for MobileSwop Unlimited and the swop or replace services, and pay the relevant fees.

Q. How does MobileSwop Unlimited work?

A. Sign up for MobileSwop Unlimited at $9.90 per month (incl. GST) and it will be charged to your Singtel bill. It allows you unlimited swops and 1 replacement every 12 rolling months of your handset by paying the relevant service request fees. This service is closely tied based on your registered mobile number and device IMEI. Therefore it is important to record down your device IMEI to ensure that any request for swop or replacement can take place smoothly. Please note that all entitlements are tied to the registered mobile device number. Therefore, if the number of entitlements has been exhausted for the registered mobile device number, service requests will not be accepted for that number.

Q. Do I need to pay for a service request?

A fee will be charged for each service request depending on it being a swop service request or a replacement service request. All prices listed includes GST:

Q. Where can I sign up for MobileSwop Unlimited

A. You can sign up for MobileSwop Unlimited at Business Singtel eShop, Business Sales Hotline 1800-763(SME)-1111 , through your Account Managers, at any Singtel Shops and Singtel Exclusive Retailers.

Q. If I terminate MobileSwop Unlimited in the middle of my contract, will I face an early termination charge?

Yes. There is a minimum subscription period of 12 months. An early termination charge will apply on the remaining contract term.

Q. How do the unlimited swop and 1 replacement entitlement work?

A. You are entitled to unlimited swops and 1 replacement within a rolling 12 months. After a replacement, you may only make further swop requests. After a swop, you may keep doing so as long as you pay the relevant fees. The rolling 12 months starts upon delivery date of the first service request, not from the sign-up for MobileSwop Unlimited. After a replacement service request, you can no longer make another within the rolling 12-month period.

Q. How to make Swop Request?

Note: A swop request will require you to surrender your registered mobile device at the time of delivery.

  1. Please download the Service Request Form.
  2. Ensure that the Form is completed with all the correct information including company stamp affixed and email it to entmobileswop@asurion.com.
  3. The recipient indicated on the form will be contacted to confirm the details of the request, the estimated time of delivery and also be informed of the appropriate payable service request fee.
  4. Upon delivery of the device(s), the recipient shall provide valid proof of identity (Government issued photo ID and Company ID or Business card) for sighting.
  5. The delivery person will also be collecting the original enrolled mobile device in return for the new/refurbished device.

Q. How to make a Replacement Request?

  1. Please download the Service Request Form.
  2. Please contact Singtel to report loss of device and deactivate the SIM card.
  3. Ensure that the Service Request Form is completed with all the correct information including company stamp affixed and email it to entmobileswop@asurion.com.
  4. The recipient indicated on the form will be contacted to confirm the details of the request, the estimated time of delivery and also be informed of the appropriate payable service request fee
  5. Upon delivery of the device(s), the recipient shall provide valid proof of identity (Government issued photo ID and Company ID/Business Card) for sighting.

Q. What are the delivery hours?

Q. What is the mode of payment for service fee?

A. You can pay via credit card via call centre or cash upon delivery of the exchange or replacement device.

Q. Why do I need MobileSwop Unlimited when my device is covered under the manufacturer's 12-month warranty?

A. The manufacturer’s warranty usually covers more specific cases; you may not be able to request for a replacement device under their terms. We allow you to replace or swop your device for any reason; provided you meet the relevant eligibility criteria, and pay the relevant fees. You also avoid the hassle of going to the OEM service centres as the like-for-like mobile device will be delivered to you.

Q. Is there a warranty on the swop/replaced device?

A. Yes, each like-for-like mobile device has a 6-month warranty against manufacturer malfunctions and defects that starts from the date of delivery. You may make a warranty claim for the like-for-like device by downloading and email the Service Request form to entmobileswop@asurion.com / calling the MobileSwop Unlimited 24-hour hotline at 800 852 3800 . We will handle a warranty request in the same way as a service request except that a warranty request will not count towards your entitlement and the service fee will not be imposed.

Q. Upon performing a swop or replacement, would my original equipment manufacturer (OEM) warranty still be valid?

A. The manufacturer’s warranty usually covers more specific cases; you may not be able to request for a replacement device under their terms. We allow you to replace or swop your device for any reason; provided you meet the relevant eligibility criteria, and pay the relevant fees. You also avoid the hassle of going to the OEM service centres as the like-for-like mobile device will be delivered to you.

Q. If I am a MobileSwop Unlimited customer and I have not done any swop or replacement service request, can I enjoy the AppleCare or OEM manufacturer warranty?

A. Yes. However, if you have done a 1-for-1 handset exchange at the OEM manufacturer, you need to walk into any Singtel Shop with the letter issued by the OEM manufacturer as proof of exchange to update Singtel on the new handset IMEI number. You will also need to email a copy of your letter to entmobileswop@asurion.com as proof of exchange.

Q. I have a MobileShare supplementary contract. Can I take up MobileSwop Unlimited for my supplementary line?

A. No, you are only eligible to take up one MobileSwop Unlimited service per eligible postpaid contract, and that MobileSwop Unlimited service will be linked to your main mobile number, not the MobileShare supplementary customer.