MobileSwop Unlimited is a device care service that provides you peace of mind with unlimited swops and 1 replacement for your device in any condition every year, provided you meet the eligibility criteria in the Terms & Conditions of the service. Plus, you will get to enjoy FREE delivery to your doorstep within 4 hours. You are required to pay the relevant swop or replacement service fees. 

With Premium, you will enjoy the existing benefits of MobileSwop Unlimited and more! Premium customers enjoy dedicated support with Tech Assist, that provides a one-stop technical solution for your device. Tech Assist allows customers to resolve any device-related issues via https://www.singtel.com/business/mobileswop. 

MobileSwop Unlimited is chargeable at $9.99/month while MobileSwop Unlimited Premium is at $13.02/month and will be charged to your Singtel bill. Charges stated are inclusive of prevailing GST rate.

Customers who have sign up for an eligible mobile plan with a 2-year Device Agreement within the last 30 days, are eligible to sign up for the service.

MobileSwop Unlimited and MobileSwop Unlimited Premium are available for most smartphones or tablets, bought with an eligible mobile plan with a 2-year Device Agreement.

A service fee will be charged for each service request depending on it being a swop service request or a replacement service request. 

You are entitled to unlimited swops and 1 replacement within a rolling 12-month period. After a swop service request, you may keep doing so as long as you pay the relevant service fees. After a replacement service request, you can no longer make another within the rolling 12-month period. The rolling 12-month period starts upon delivery date of the first replacement service request, not from the sign up of the service. 

This service is closely tied based on your registered mobile number and device IMEI. Therefore, it is important to record down your device IMEI to ensure that any request for swop or replacement can take place smoothly. Please note that all entitlements are tied to the registered mobile device number. Therefore, if the number of entitlements has been exhausted for the registered mobile device number, service requests will not be accepted for that number.

You can sign up at Business Singtel eShop, Business Sales Hotline 1800-763(SME)-1111, through your Account Managers, at any Singtel Shops and Singtel Exclusive Retailers.

As compared to your original enrolled device, the swop or replacement device is/has:

• Of similar kind, quality & functionality
• New or refurbished
• Same or greater memory
• May be of a different brand, model &/or colour
• Delivered in plain packaging marked 'not for resale' & not in the original manufacturer packaging
• Does not include any device accessories except for the Apple Watch where its original package strap will be provided in case of a replacement.

You can pay via credit card or by cash. 

The manufacturer’s warranty usually covers more specific cases; you may not be able to request for a replacement device under their terms. Our service allows you to swop or replace your device for any reason, provided you meet the relevant eligibility criteria and pay the relevant service fees. You also avoid the hassle of going to the OEM service centres as the like-for-like mobile device will be delivered to you.

Yes, there is a 6-month warranty against malfunctions and defects that starts from the date of delivery. You may make a warranty claim at www.MobileSwopUnlimited.com. We will handle a Warranty Request in the same way as a Swop Request except that it will not count towards your Entitlement and the Service Fee will not be imposed. Please note that detailed physical checks will be performed on the Device and the reported malfunction or defect must be present for us to process the Warranty Request.

Your swop/replacement device will be covered under a 6-month warranty provided by the MobileSwop Unlimited/ Premium subscription. Do note that the OEM warranty will be rendered void once you have made a service request unless otherwise stated by the OEM.

Yes. However, if you have done a 1-for-1 device exchange at the OEM, you need to walk into any Singtel Shop with the letter issued by the OEM as proof of exchange to update Singtel on the new device IMEI number. You will also need to email a copy of your letter to entmobileswop@asurion.com as proof of exchange.

Note: A swop request will require you to surrender your registered mobile device at the time of delivery.

• Please download the Service Request Form.
  
• Ensure that the Form is completed with all the correct information including company stamp affixed and email it to entmobileswop@asurion.com.
• The recipient indicated on the form will be contacted to confirm the details of the request, the estimated time of delivery and also be informed of the appropriate payable service request fee.
• Upon delivery of the device(s), the recipient shall provide valid proof of identity (Government issued photo ID and Company ID or Business card) for sighting.
• The delivery person will also be collecting the original enrolled mobile device in return for the new/refurbished device.

• Please download the Service Request Form.
• Please contact Singtel to report loss of device and deactivate the SIM card.
• Ensure that the Service Request Form is completed with all the correct information including company stamp affixed and email it to entmobileswop@asurion.com.
• The recipient indicated on the form will be contacted to confirm the details of the request, the estimated time of delivery and also be informed of the appropriate payable service request fee
• Upon delivery of the device(s), the recipient shall provide valid proof of identity (Government issued photo ID and Company ID/Business Card) for sighting
  

Your existing MobileSwop subscription will be terminated as it is non-transferrable.

Yes. If the service is terminated before the end of the Minimum Term, you will pay an early termination fee of the Monthly Fee multiplied by the number of months left until the end of the Minimum Term (the “Early Termination Fee”).

If the program has been terminated for an eligible device, the service cannot be reactivated for that same eligible device.

No, we do not allow change of plans from MobileSwop Unlimited to MobileSwop Unlimited Premium and vice versa. 

Tech Assist is an exclusive service for MobileSwop Unlimited Premium subscribers. It provides a one-stop technical solution to relieve your frustrations of resolving issues on your registered device and its connectivity to other devices. Tech Assist comprises of an online portal with a library of useful tech tips and a team of Tech Specialists who will assist you virtually no matter where you are with real-time troubleshooting. 

Access Tech Assist via https://www.singtel.com/business/mobileswop

The Tech Specialists are available from 9am to 6pm, daily, via the Tech Assist portal.

No. Tech Assist is part of the benefits enjoyed by MobileSwop Unlimited Premium subscribers. 

You will get unlimited access to our online portal with many interesting tech articles. From tips and tricks on your new device to the latest cyber security threats, you’ll not miss any updates as you master the features of your device. You can use Tech Assist to resolve issues related to your registered device and connected tech. Click here to view some common examples. 

Tech Assist does not support the following:

• Apps not authorised from Google Play or Apple App Store.
• Enterprise related IT system, software and mobile applications.
• Devices which are jail-broken or rooted.
• Solutions that are illegal or breach the terms of use for other apps or services. For example, using a VPN to view streaming content from another region.
• Issues with 3^rd party devices that do not relate to the connection to the registered device. For example, troubleshooting a slow internet connection between a router and a home computer.
• Routers, mesh networks and ISP related issues.

Any 3^rd party applications that are downloadable on official Google Play and Apple App stores can be assisted by us. Do note that Tech Assist cannot assist in any missing features or issues within the applications.

No, Tech Assist will not have access to any of your personal data on your device.

You may make unlimited Tech Assist requests. Just access Tech Assist via https://www.singtel.com/business/mobileswop

Our Tech Specialists are available from 9am to 6pm, daily.

Yes, you may access Tech Assist https://www.singtel.com/business/mobileswop as long as you have an internet connection.