Q. What are the benefits of subscribing to a mobile line on a Singtel SIM Only plan?
A. With no contract to tie you down, the SIM Only plan is our most affordable plan giving you 5GB of data monthly (3GB local mobile data + 2GB Singtel WiFi) at just $20/month! Bring your own device and customized your plan with all the talktime, SMS and data that you need. Plus, you can customize your plan with the wide range of add-ons available to suit your needs and change every month once you realise that the current bundle is not sufficient.
Q. I've changed my mind after signing up the Singtel SIM Only plan last month. Can I upgrade to a Combo Plan with mobile device now?
A. Yes. You can walk into any Singtel shop to upgrade your existing SIM Only plan to a Combo Plan with mobile device at any time.
Q. Apart from data, SMS and talktime add ons, can I subscribe for other add-ons such as Caller ID, Autoroam, DataRoam Saver Plans, v019 VAS and Caller Number Non Display for my SIM Only plan?
A. Yes you can.
Q. If I don't subscribe to any add ons, will I be able to send and receive calls and SMS on my SIM Only plan line?
A. Yes. The SIM Only plan supports voice, SMS/MMS, data and roaming by default. Incoming calls and inbound SMS are free. Excess charges apply for any usage outside the bundle. If you have not subscribed to any talktime or SMS/MMS bundle, outgoing calls and outbound SMS/MMS are chargeable.
Q. What will happen if I exceed the data bundle that comes with the SIM Only plan?
A. Excess data charges will be billed to you based on the prevailing pay-per-use rates. You can refer to the MySingtel app on your smartphone to monitor your usage.
Q. I am signing up for a SIM Only plan today but I can't decide how much data/SMS/talktime I need. Can I change the data/SMS/talktime add-ons later?
A. Yes, you can change the add-ons by walking into any Singtel shop or calling the hotline. The new bundle will be activated within 1 working day.
Q. Can I nominate a SIM Only plan line for Mobile Plan Discount?
A. SIM Only Plans cannot be nominated for Mobile Plan Discount
Q. Is there a minimum subscription period for the SIM Only plan and the SIM Only add-ons?
A. Yes, a minimum 1 month subscription period applies for the SIM Only Starter Pack and each SIM Only add-on.
Q. What if customer subscribes to 1GB on Day 1 and upgrades to 5GB on Day 5 later?
A. A minimum 1 month subscription period applies for add-ons. Customer will be charged in full for both data bundles. Customer will also receive the full data.