Why should I take up 4G ClearVoice? What are the benefits of 4G ClearVoice service?
Which price plans are eligible for 4G ClearVoice?
What are the charges for 4G ClearVoice?
4G voice minutes are billed at the same rate as your current voice rates. Minutes of usage will be deducted from your price plan bundle and if any, additional talktime Add-Ons. Excess talktime will be charged at the rate of 16.05 cents per minute.
No local data will be deducted from your data allowance for the use of 4G ClearVoice.
Will 4G ClearVoice calls use data from my bundled data allowance?
Which handsets are supported? / Is my handset supported?
4G ClearVoice description: For handsets that support 4G ClearVoice, please refer to the Supported Handsets section. The handsets includes:
- LG G3 Beat
- LG G3 LTE
- Samsung GALAXY Note 3
- Samsung GALAXY Note 4 4G+
- Samsung GALAXY Note Edge 4G+
- Samsung GALAXY S6 4G+
- Samsung GALAXY S6 edge 4G+
- Sony Xperia Z3
- Sony Xperia Z3 Compact
- Apple iPhone 6s
- Apple iPhone 6s Plus
Singtel customers who use the Samsung GALAXY Note 3 will be the first to enjoy 4G ClearVoice. A software update is needed to allow the handset to support VoLTE calls. New GALAXY Note 3 handsets sold from 31 May will come with the update installed. The software update will be progressively sent to existing GALAXY Note 3 users over-the-air between 31 May and end of June 2014.
Do I need to change SIM to use 4G ClearVoice?
I am a Multi-SIM Customer. Can I use 4G ClearVoice?
Can I choose which calls are 4G ClearVoice- or VoLTE-enabled on my device? How do I turn on/off 4G ClearVoice?
Depending on the make of your handset, you may go to your phone settings and check "Use VoLTE whenever available" to turn on VoLTE. With nationwide 4G coverage, you will now enjoy clear 4G ClearVoice calls by default. Where 4G coverage is unavailable, your calls will be made in the 3G network.
To enable / disable VoLTE service:
- SONY Devices: Setting > More > Mobile Network > Toggle the 'Enable VoLTE' checkbox.
- LG Devices: Setting > More > Mobile Network > Toggle the 'VoLTE' checkbox.
- Apple iPhone: Settings > Cellular > Toggle 'Enable 4G' to 'Voice & Data' or 'Data-Only'.
- Samsung Devices: Not possible to toggle VoLTE OFF, but by setting to 'Use VoLTE whenever available', the outgoing calls will be normal 3G voice call.
What happens when I am moving from 4G coverage to 3G coverage?
Is 4G ClearVoice available when roaming?
Can I take up 4G ClearVoice on MobileShare?
Does VoLTE/4G ClearVoice support Colour-me-Tones?
Will Missed call alerts be supported for 4G ClearVoice?
How do I know if my Apple iPhone is VoLTE supported?
Does it mean that user can make VoLTE call once the phone is upgraded to iOS 9.1?
How to identify if the user is able to make a VoLTE call?
While a call is in progress, the phone stays on 4G. If the cellular connection drops to 3G when making a call, it is not a VoLTE call.
Note that unlike other Android models, Apple iPhone does not have any clear indication that it is VoLTE supported. The only way to verify is to make a call and check the network status.
Can I make / receive call from non-VoLTE models?
Calls can be made/received from any other device models, VoLTE or non-VoLTE, as per normal.
For calls made between VoLTE models, user can enjoy added benefits like fast call setup and HD voice quality.
For calls to / from non-VoLTE handsets, the VoLTE supported handset will maintain the connection at 4G, so the surfing/downloading experience will not suffer due to concurrent voice call.