DataRoam Saver

Can I terminate my AutoRoam and subscribe Pay-As-You-Roam?
Yes, you may terminate your AutoRoam. Please note that early termination fees may be applicable if you have not fulfilled the minimum contractual term of 3 months. Prorated charges will be reflected in the next bill, if any. The termination will be effective within 1 working day. Upon termination of AutoRoam, you will need to subscribe Pay-As-You-Roam in order to use any roaming services.
How long will I be enjoying free AutoRoam, CallerID, Voicemail subscription?
The duration that you may enjoy this service for free will depend on the bundled promotion based on your price plan.
I’m going overseas and would like to check if I have roaming service.
In order to use any roaming service, you need to subscribe to either Pay-As-You-Roam or AutoRoam. To sign up or check if you already have any of this services, activate My Singtel app or dial *1626. A monthly subscription of $10 applies for AutoRoam. There is no monthly subscription for Pay-As-You-Roam service but a 25% usage surcharge is applicable.
I'm going to Hong Kong for 5 days starting next Monday, how much do I need to pay for DataRoam?
You may sign up for Singtel DataRoam Saver (Daily) plan for 5 days to Hong Kong, which cost $19/day. You may sign up for this service up to 7 days prior to your trip and please note to select Hong Kong CSL as your preferred network on your handset. 
For more information on our DataRoam Saver plans, please visit www.singtel.com/dataroam
I’m going to travel to Australia, how much do I have to pay for AutoRoam?
In order to use any roaming service, you need to subscribe to either Pay-As-You-Roam or AutoRoam. A monthly subscription of $10 applies for AutoRoam. There is no monthly subscription for Pay-As-You-Roam service but a 25% usage surcharge is applicable. Activate My Singtel app to find out more about roaming rates to Australia.
For more information on our DataRoam Saver plans, please visit www.singtel.com/dataroam.
How can I activate Singtel DataRoam Saver myself?
You can download My Singtel app via Apple App Store if you are an iOS user, Google Play for Android OS or BlackBerry World for BlackBerry OS. Upon activation of the app, you can select “Roaming” and subscribe to your preferred plan applicable to your destination. Alternatively, you can also dial *7626 (ROAM) when you are in Singapore or SMS ‘*7626’ to 3333 when you are overseas. You may also dial *100# to activate DataRoam Saver plans while overseas in certain countries.
What are the types of data roaming plans available?
Singtel has both monthly and daily data roam plans available to suit your travelling needs. Our DataRoam Saver (Monthly) plans are available from $28/month for 10MB to $388/month while our DataRoam Saver (Daily) plans are available from as low as $19/day and offers unlimited data usage in 100 destinations. For more information on DataRoam Saver plans, visit www.singtel.com/dataroam
How can I turn off data roaming?

Go to General > Settings > General > Cellular to turn off data roaming. A step-by-step guide for different smartphones is available here.
We also recommend that you turn off data roaming via the following modes to prevent any accidental usage from your mobile apps that are running in the background.

  • Launch My Singtel app, select Roaming
    Check/Uncheck Enable Data Roaming (Network)
  • Dial *101#,
    Reply 1 to turn on
    Reply 2 to turn off
  • Dial *7626, Reply 9
    Reply 1 to turn on
    Reply 2 to turn off

Note:

  • Roaming charges apply for accessing modes (1) and (3) outside of Singapore.
  • Mode (2) is free and only available outside of Singapore.

However, if you wish to remain connected on WhatsApp or Facebook, it is recommended that you sign up for a data roaming plan to avoid incurring high data charges. Check out our DataRoam Saver plans.

How do I know how much data charges have I incurred?
You may activate My Singtel app to view your roaming charges. Simply select “Roaming” followed by “View Usage”. Alternatively, you can log on to www.ideas.singtel.com > Singtel Services > My DataRoam Settings to view the charges. 
Why am I charged for data roaming usage even when I’m in Singapore?
This could be due to a cross-border issue. Please call our customer hotline 1688 for assistance.
I have subscribed to BlackBerry DataRoam but receive SMS alert that I am incurring data roaming charges. Why?
BlackBerry DataRoam plan covers data usage for the sending & receiving of emails, surfing via the BlackBerry browser and usage on applications developed by RIM, such as BlackBerry Messenger, Facebook, Twitter, BlackBerry Social Feeds, etc. Please note that this is only applicable for BlackBerry smartphones that are OS7.1 and below. For data usage on other applications, prevailing data roaming charges will apply.
If you require dataroaming usage on all applications (i.e. RIM and non-RIM developed applications), it is recommended that you subscribe to DataRoam Saver plans. For more information on our DataRoam Saver plans, please visit www.singtel.com/dataroam
Why am I still charged for data roaming usage when I was using WiFi only while overseas?

There is a possibility of data connection via your carrier’s network before the WiFi connection is set up if you did not disable dataroaming. The smartphone may also rely on your carrier’s network if the WiFi connection is weak. If you are a Multi-SIM user, the data roaming usage could have been incurred by the other devices. Some smartphones may still incur data roaming usage even if you have turned off Data Roaming on your phone settings. To avoid incurring costly data roaming bills, we strongly advise you to sign up for a DataRoam Saver plan to roam worry-free or turn off data roaming via the following modes:

  • Launch My Singtel app, select Roaming
  • Dial *100#, Reply 3 (free and only available outside of Singapore)
  • Dial *7626 in Singapore or SMS *7626 to 3333 outside of Singapore (Roaming SMS charges apply)
Why am I still charged for data roaming even though I have signed up for DataRoam Saver plan?
DataRoam Saver plans are only applicable if you log on to the preferred networks. Please ensure you are logged on to the correct partner network when roaming overseas to enjoy cost savings. You may activate My Singtel app and select “Roaming” or visit www.singtel.com/dataroam for a list of our preferred networks.
I have turned off data roaming on my smartphone. Why do I receive an SMS alert that I have incurred data roaming charges?

Some smartphones may still incur data roaming usage even if you have turned off Data Roaming on your phone settings. To avoid incurring costly data roaming bills, we strongly advise you to sign up for a DataRoam Saver plan to roam worry free or turn off data roaming via the following modes:

  • Launch My Singtel app, select Roaming
  • Dial *101# (free and only available outside of Singapore)
  • Dial *7626 in Singapore or SMS *7626 to 3333 outside of Singapore (Roaming SMS charges apply)

If you are a Multi-SIM user, you could be incurring roaming data charges on your other devices. We recommend that you verify your settings on your other devices as well.

What is the supported network and handset display for my DataRoam Saver plan?
You may activate My Singtel app and select “Roaming” or visit www.singtel.com/dataroam for a list of our preferred networks.
What is My DataRoam Settings?

My DataRoam Settings is a network-based solution that helps you monitor and manage your data roaming usage. Roaming subscribers can customize their preferred data roaming settings before travel to avoid incurring data charges unknowingly. It is also able to identify customers who subscribed to a DataRoam Saver plan and logged on to a non-preferred operator, an alert will be on its way to notify customer to stay connected with preferred operator.

 

  1. Key features:
  • Receive data roaming usage alerts based on your preferred Alert tier and notification mode
  • Check data roaming usage charges incurred within each billing cycle
  • Activate DataRoam Usage Auto Suspension based on your preferred suspension limit
  • Disable or Enable Data Roaming
  • Notify you when you roam to a non-preferred operator (only applicable if you roam to a country which is covered by the DataRoam Saver (Daily) plans)
How will I be notified when I incur data roam usages?
By default, you will receive the alert via SMS on your subscribed mobile number. However, you may visit the web portal and nominate an alternate number. You can also choose to receive the alert via an email or Flash Message or on all the 3 modes. But at any time, you can only be notified via 1 mobile number via the SMS and 1 email address.
What are the different data roaming usage alerts?

a. Roaming Pay-Per-Use Data Alert

By default, you have been pre-set to the tier 1 alerts which consists of 5 alerts threshold. You will receive 1 SMS when your usage reaches each threshold. However, should you continue to use data roaming after $200, you may change your alert setting to track further usage. Following are the other alert tiers available:

Tier Usage Amount Alert Threshold
1 $100 $50, $80, $100, $150, $200
2 $200 $100, $160, $200, $300, $400
3 $500 $250, $400, $500, $750, $800
4 $1000 $500, $800, $1,000, $1,500, $2,000
5 $5000 $2,500, $4,000, $5,000, $7,500, $10,000

 

If you have opt-in for auto suspension, you will receive 3 alerts - $50 usage alert, $80 usage alert and $100 usage alert. You will be suspended from data roaming after your usage accumulated to $100. Suspension will not be lifted until your next billing cycle. At any time, you may also choose to increase to a higher suspension limit or disable auto suspension.

There are a total of 5 pre-defined tiers:

Tier Usage Amount Alert Threshold
1 $100 $50, $80, $100
2 $200 $100, $160, $200
3 $500 $250, $400, $500
4 $1000 $500, $800, $1,000
5 $5000 $2,500, $4,000, $5,000

 

Please take note of the following:

  • Customers will receive alerts when their data roaming usage exceed the specified thresholds of the selected usage alert tier in each bill cycle. Bill cycle refers to the dates where the customer is being billed. For example, if the bill cycle is on 10 January, the bill cycle for that month is 10 January - 9 February.
  • The data roaming usage counters will be reset at the start of the next bill cycle.
  • Auto suspension is based on the usage limit selected.
  • Customer has to opt-in to use auto suspension.

b. DataRoam Saver Usage Alert

If you have subscribed to the DataRoam Saver plans, you will receive alerts depending on the plan you have subscribed.Note: Alerts are sent out based on Eastern standard time for countries with multiple time zones.

DataRoam Saver Plans Alerts sent
DataRoam Saver (Daily)/BlackBerry DataRoam Daily plans 3 hours before expiry and upon expiry
DataRoam Saver (Monthly) plans Data usage up to 50% of the bundled plan and data usage up to 100% of the bundled plan
BlackBerry DataRoam (Monthly) plans No alert
How can I turn on auto suspension? Is it automatic?

Auto suspension is only applicable for customers who have opt-in. You may opt-in via the following avenues:

  1. Activate My Singtel app and select Roaming
  2. Dial *7626 (from Singapore) or SMS '*7626' to 3333 (when overseas)
  3. Visit the web portal (IDEAS portal - www.ideas.singtel.com)
How can I enable or disable data roaming?

You may enable or disable data roaming via the following avenues:

  1. Activate My Singtel app and select Roaming
  2. Dial *7626 (from Singapore) or SMS '*7626' to 3333 (when overseas)
  3. Visit the web portal (IDEAS portal - www.ideas.singtel.com)
  4. Flash Message (*100#) when you are overseas
How can I view my data roam usages?

You may view it via the following avenues:

  1. Activate My Singtel app and select Roaming
  2. Dial *7626 (from Singapore) or SMS '*7626' to 3333 (when overseas)
  3. Visit the web portal (IDEAS portal - www.ideas.singtel.com)
  4. Flash Message (*100#) when you are overseas

 

Please note that the prevailing roaming SMS or roaming data charges apply if you are checking overseas.

Are the alerts free?
There is no roaming charge when you receive the SMS alert. However, there will be data charges if you choose to view email alerts via mobile. Please note that if you wish to activate a DataRoam Saver plan via SMS while overseas (SMS '*7626' to 3333), you will be liable for roaming SMS charge.
Where can I check the alerts that have been sent to me?
You may visit the web portal (IDEAS portal -www.ideas.singtel.com), login with your user ID (your mobile number, for eg, 6598765432) > Singtel Services > My DataRoam Settings > View Alerts
I am a Multi-SIM user. Which card will I receive the alert?
You will receive the alert on your Primary card, which is also the card where you receive your incoming calls and SMS. (Note: please turn off data roaming on the other devices using the Multi-SIM cards as you will receive alerts due to usage on the other devices to your primary card).
What are the scenarios where I will not receive the alerts?
You will not receive the alerts if you have chosen to disable the 'Roaming Pay-Per-Use Data Alert' and 'DataRoam Saver Usage alerts'. You will not receive the alerts too if you have disabled data roaming.
I am a Singtel Mobile customer. Can I opt out or terminate the alerts?
The alerts are meant to help you monitor your data roaming usages, and to prevent you from incurring data usages unknowingly. However, you may choose to opt out of the alerts by disabling your alerts via the web portal (IDEAS portal -www.ideas.singtel.com).
Can I change my DataRoam Limit?

You may change it via the following avenues:

  1. Activate My Singtel app and select Roaming
  2. Dial *7626 (from Singapore) or SMS '*7626' to 3333 (when overseas)
  3. Visit the web portal (IDEAS portal - www.ideas.singtel.com)