Family Protection | Singtel

How much does it cost and how will I be charged for the service?

It costs just $3/month to keep your family safe online and protect up to 3 PCs. If you have signed up for SingNet Security Suite, you will get to enjoy Family Protection at a discounted rate of just $2/month!

You will be protected as long as you've signed up for the service. There is no need to worry about annual licenses and renewals. Simply sign up and it will be charged to your SingNet bill.

How do I use the service?

Setting up the service is easy! Just follow the simple steps below to enjoy worry-free surfing for the whole family.

  1. Sign up for SingNet Family Protection
  2. Download and follow the instructions to install the software
  3. Once installed, you should be able to start creating user accounts. Within the Account Summary section, you'll be able to create an account for each family member with unique, age-appropriate settings. You can create a separate account and password for each family member.
  4. Once the accounts are created, you can customise the type of websites, content and programs each person can access. You can also set up instant alerts or usage reports for each user.
  5. Your family is now protected! Once the account is set up, the user will need to enter their account details and password when they come across a restricted site.
Is this service only available to SingNet customers?
Yes. SingNet Family Protection is only available to SingNet subscribers.
Why has SingNet partnered with McAfee?
We selected security specialist McAfee from a shortlist of the world's leading computer security providers. McAfee is recognized as a leader in both personal computer and network protection. It offers best-of-breed computer security solutions preventions and protects computer systems from the next generation of threats.
Does this service work if I have other security software installed on my computer?
Yes. You can install SingNet Family Protection on your computer, even if you are currently using another brand of security suite software.
What happens if I've installed the service on 3 computers already and I need to install on another one?
You will need to firstly uninstall the software on one of the computers you've previously installed on. Then, you can download and install the Family Protection service on the new computer.
SingNet Security Suite already has some parental controls. Why do I need to subscribe to this service too?
SingNet Family Protection provides an even more comprehensive level of protection than what is currently available in SingNet Security Suite. This includes filtering out certain YouTube videos, blocking unknown email addresses, allowing specific programs to run on your computer, monitoring social networking and instant messaging, instant alerts sent to you, and more!
What is the Minimum System Requirements?

The minimum system requirements for Windows PCs are as follows:

  • Windows XP or Vista (32- and 64-bit) - SP1 or higher
  • Windows 7 (32-bit or 64-bit)
  • 10 MB Hard Drive Space, 128 MB RAM
  • 800x600 or higher Screen Resolution
  • Microsoft Internet Explorer 7 or later
  • Mozilla Firefox 1.5 or later
  • Active Internet Connection
How do I get started with Family Protection after downloading it?
You can find the user guide here .