In-flight Unlimited Data Plan

What is In-flight Unlimited Data Plan?
In-flight Unlimited Data Plan offers unlimited data roaming in the aircraft at $29 per flight. You can enjoy this plan during your flight as the plane is cruising but not when it is on the ground, during aircraft take-off or landing.
What are the pre-requisites for subscribing to In-flight Unlimited Data Plan?
You must have either
• An AutoRoam or Pay-As-U-Roam service and
• GPRS service
What are the channels available for me to subscribe to In-flight Unlimited Data Plan?
You can dial *100# during a cruising flight to subscribe to the plan.
Which airlines are available under In-flight Unlimited Data Plan?
OnAir and AeroMobile networks are currently available on selected aircrafts under Singapore Airlines or other airlines. The cabin crew on the flight will make an announcement if an inflight service is available.
Can I get connected immediately once I enter the aircraft?
You can connect to OnAir or AeroMobile network during a cruising flight but not on ground, during aircraft take-off or landing.
What can I do with In-flight Unlimited Data Plan?
In-flight Unlimited Data Plan supports messaging optimally. If you’ll like to share photos or surf on content & image intensive sites, your experience may not be optimal.
What is the speed of the In-flight Unlimited Data Plan?
The network speed of in-flight connectivity is dependent on the in-flight network operators (OnAir or AeroMobile) and the regulations governing air travel. The in-flight network operators are constantly reviewing and innovating their services to provide a better surfing experience for the customers.
I will be travelling from United Kingdom to Singapore with different time zones. How will I be charged for the In-flight Unlimited Data Plan?
In-flight Unlimited Data Plan will be activated for 24 hours from the time of activation. If the total travelling time for your flight from United Kingdom to Singapore is less than 24 hours, you will only need to subscribe to one In-flight Unlimited Data Plan. You may check the status of your subscribed plan via My Singtel app > Roaming.
I will be travelling from Singapore to Japan and will be stopping over in Hong Kong for a few hours. Can I use the In-flight Unlimited Data Plan for both flights?
If OnAir or AeroMobile network is available on both of your flights, you may use the In-flight Unlimited Data Plan within 24 hours from the time of activation. You may check the status of your subscribed plan via My Singtel app > Roaming.
I am an EasyData Roam customer, will the In-flight Unlimited Data Plan be auto-activated when I start to use data in the aircraft during a cruising flight?
In-flight Unlimited Data Plan will not be auto-activated via EasyData Roam. You will need to subscribe to the In-flight Unlimited Data Plan in order to enjoy unlimited data roaming in the aircraft during a cruising flight.
I am an EasyData Roam customer. Why am I being activated with a DataRoam Saver (Daily) plan for Malaysia when I am in the aircraft?
During take-off or landing, a DataRoam Saver (Daily) plan may be automatically activated due to low elevation of the aircraft, and strong signals from ground levels. To prevent this from happening, you may wish to turn on flight-mode on your phone during take-off and landing, and when the aircraft is near your destination.
I have received the SMS check from SIA and would like to continue using data. Will there be any roaming charges if I reply to the SMS?
Yes, roaming SMS charges will apply based on the prevailing rates.
I am a Singtel Prepaid customer, can I subscribe to In-flight Unlimited Data Plan?
In-flight Unlimited Data Plan is available for Singtel Mobile Postpaid customers only.
Are MobileShare lines eligible for In-flight Unlimited Data Plan?
Yes, MobileShare supplementary lines can sign up for the plan. However, the plan cannot be shared between the main and supplementary lines.