ZoneAlarm Mobile Security

  1. What is ZoneAlarm Mobile Security?
    ZoneAlarm Mobile Security is a mobile security application that provides a suite of services that protects mobile users from online attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web and download files.
  2. Who is eligible to sign-up for ZoneAlarm Mobile Security?
    Singtel mobile customers on all postpaid price plans, except mobile broadband data-SIM plans are eligible to sign up.
  3. What mobile operating systems do ZoneAlarm Mobile Security support?
    ZoneAlarm Mobile Security supports both IOS (9.0 and
    above) and Android (4.2 and above).
  4. What is the agreement term for sign up?

    ZoneAlarm Mobile Security is available at $2.90/month and it comes with a minimum contract term of 3 months upon subscription. Any termination before the 3 months contract term will be subject to early termination charge based on cessation date.

    The app can only be used for one mobile device per subscription.

  5. How do I sign up for ZoneAlarm Mobile Security service?
    You may sign up for this service at any Singtel shop or Singtel Exclusive Retailer. There will be more channels for subscription in the coming future.
  6. What happens to the downloaded app if I changed my phone but retained the same mobile number?

    To continue the service with your new mobile device, you will need to activate ZoneAlarm Mobile Security in the new mobile device.

    Customers will need to contact customer service to request for the new code.

    Please note that your previous device will no longer be protected by ZoneAlarm Mobile Security.

  7. What if I changed my SIM card but retain the same mobile number and mobile phone?
    Your mobile device will still be protected by ZoneAlarm Mobile Security.
  8. I'm changing my phone number to another Singtel number that I signed up for. Can I keep my ZoneAlarm Mobile Security account when I change my phone number?
    Yes, the ZoneAlarm Mobile Security service will remain active in your current phone.
  9. Is there any termination penalty for ZoneAlarm Mobile Security service?
    It has a minimum contract term of 3 months upon registration. Any termination before the 3 months contract term will be subject to early termination charge based on cessation date.
  10. Can multi-SIM subscribers install ZoneAlarm Mobile Security in their other mobile devices sharing the same mobile number?
    ZoneAlarm Mobile Security account is linked to only one mobile device at any one time. The application can be activated into any new devices with the same Singtel postpaid number through the same channels as listed in point 5. However, ZoneAlarm will then cease to work on the previous mobile device.
  11. I've signed up for ZoneAlarm Mobile Security. How do I get it to work?

    Upon subscribing to the application, an SMS bearing the download link and an activation code for the app will be sent to your mobile number.

    Click the link to first download the application and then follow the on-screen instructions to install the application. Your mobile device and data are then protected for as long as you subscribed to ZoneAlarm Mobile Security.

  12. When I change from iOS to Android or vice versa, can the same subscription work on the new phone?
    Yes, the subscription will still work on your new phone. You will need to request for a new code by calling our Customer Service (1688) to install into the new device.
  13. What happens if I switch devices frequently? (Eg: iPhone on weekdays and Android on weekends) Is the subscription interchangeable in this regard?
    The ZoneAlarm Mobile Security application will only work on one device (regardless of operating systems) at any one time. A new code must be requested regardless of whether or not it had ZoneAlarm installed previously.
  14. Can I install ZoneAlarm Mobile Security in my memory card?
    ZoneAlarm Mobile Security is not installed in memory card. It is installed in your mobile device’s onboard memory.
  15. I did not receive the activation SMS. How do I request for the activation SMS again?
    Please call our Customer Service (1688) to request for a new activation SMS.
  16. I have subscribed to other security provider. Can I still subscribe to ZoneAlarm?
    You can subscribe to ZoneAlarm even if your phone is already covered by another mobile security app. However, we suggest that you cancel the subscription for the other security provider to avoid paying for both services.
  17. I have downloaded the trial version of ZoneAlarm from App Store/ Play Store. How do I subscribe to ZoneAlarm with Singtel?
    Please call our Customer Service (1688) to subscribe to the service. Once you receive the activation SMS, follow the instructions to activate the service.
  18. Can I register for more than 1 subscription using the same mobile number?
    No you can’t. ZoneAlarm Mobile Security account is active on only one mobile device for one mobile number at any one time.
  19. Will ZoneAlarm Mobile Security drain my battery faster?
    Battery drain due to the running of ZoneAlarm Mobile Security is negligible.
  20. Can ZoneAlarm Mobile Security protect my SIM card too?
    ZoneAlarm Mobile Security does not provide security for your SIM card. ZoneAlarm Mobile Security is a mobile security application that provides a suite of services that protects mobile users from online and application attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web.
  21. What kind of malicious software does ZoneAlarm Mobile Security detect?
    ZoneAlarm Mobile Security protects your mobile device from mobile malware and other digital threats including viruses, worms, spyware and other potential threats.
  22. How often does ZoneAlarm Mobile Security scan for viruses?
    ZoneAlarm automatically scans your device in every 4 hours. You can run a manual scan any time as well.
  23. What does ZoneAlarm Mobile Security scan?
    ZoneAlarm Mobile Security scans the applications on your mobile device.
  24. Does ZoneAlarm Mobile Security scan message content and attachments?
    It does not scan message content and attachments.
  25. Does ZoneAlarm Mobile Security detect viruses in the memory card?
    ZoneAlarm Mobile Security scans the applications in your phone.
  26. Can ZoneAlarm Mobile Security stop over-the-air hacking attempts?
    ZoneAlarm Mobile Security prevents the download of malicious and infected applications over-the-air. ZoneAlarm network protection layer is focused on protection on hotspots. It does not, however, block communication sent with, Bluetooth, or IrDA interfaces.
  27. If I had ignored a virus warning earlier, how can I remove the virus?
    You can run a manual scan to see the warning again. If you ignored the warning of a malicious application, ZoneAlarm Mobile Security will automatically remind you to remove the threat the next time you run the application.
  28. I have not checked for ZoneAlarm Mobile Security updates in a while. Am I still protected?
    ZoneAlarm will still scan regularly in the background however, please do ensure that the application is updated regularly to maximize the level of protection offered. Either check in the application’s setting that it will update automatically or perform a manual update on a regular basis.
  29. How can I see when ZoneAlarm Mobile Security was last updated and when it performed the last scan of my mobile phone?

    The last update to the app will not be displayed however, you can perform a manual check and update of the app at any point.

    The last scan performed of the mobile device will be shown on the screen when you launch the app.

  30. I am worried about data charges.
    ZoneAlarm uses a minimal amount of data to scan your applications. The application uses between 2-5Mb a month, depending on the number of applications installed on the phone that has to be scanned through.