1)

Customer Eligibility

New customers
If the Customer is a new individual customer who currently does not subscribe to any of the Individual Services and intends to apply for the Service, the Customer has to meet the following requirements:

1. The Customer must be a Singapore Citizen or Permanent Resident of Singapore;
2. The Customer must be at least eighteen (18) years old;
3. The Customer must sign up as an individual customer using his/her residential address and NRIC number.
4. If a Customer is a foreigner, the Customer must be an Employment Pass Holder, Work Permit Holder or Dependent Pass Holder (with a minimum validity period of twelve (12) months) and be at least twenty-one (21) years of age;
5. The Customer must apply for and subscribe to the Service under one NRIC/Passport/FIN and/or other identification number, as an individual using his/her name and the Service shall be provided under one (1) account only;
6. The Customer must continue to meet all of the eligibility criteria for each of the Individual Services as may be specified by SingNet from time to time;
7. The Customer must have no outstanding amount due to any of the Singtel Group Companies.

Existing Customers of any of the Individual Services or customers with existing subscriptions to the SingNet mio Home Plan or the mio Plan

Customers, who are currently subscribers of either (i) any of the Individual Services; (ii) the SingNet mio Home Plan; or (iii) the mio Plan, are eligible for the Service subject to the following::

1. The Customer must be at least 18 years of age (if the Customer is a Singapore Citizen or Permanent Resident or 21 years of age (if the Customer is a foreigner).
2. The Customer must apply for and subscribe to the Service under one NRIC/Passport/FIN and/or other identification number, as an individual using his/her name and the Services shall be provided under one (1) account only.
3. If the Customer is an existing subscriber of the Singtel Home BroadBand Service and has received a free premium in connection to such subscription, the Customer's subscription to the Singtel Home BroadBand Service must have a remaining term of six (6) months or less. If the remaining term is more than six (6) months, the Customer will have to terminate the existing subscription for Singtel Home BroadBand Service and pay the prevailing termination charges before the Customer can be eligible for the Service.
4. If the Customer is an existing subscriber of the SingNet mio Home Plan or the mio Plan and wish to sign up for Singtel Fibre Home Bundle, the Customer's subscription to the SingNet mio Home Plan or mio Plan must have a remaining term of three (3) months or less. If the remaining term is more than three (3) months, the Customer will have to terminate the existing subscription for SingNet mio Home Plan or mio Plan and pay the prevailing termination charges before the Customer can be eligible for the Service.
5. The Customer must continue to meet all of the eligibility criteria for each of the Individual Services or the SingNet mio Home Plan or the mio Plan (where applicable).
6. The remainder of the subscription period(s) for the Customer's existing contracts for SingNet mio Home Plan mio Plan and/or the Individual Services (where applicable) shall be superseded by the Minimum Subscription Period (as defined below)

3)

Fees and Registration

A registration charge (at prevailing rates) will be payable upon application for the Service.

In addition to the registration charge, if a Customer is a foreigner, the following deposits shall be payable by the Customer:

1. For new Customers not currently subscribing to any of the Individual Services, a minimum deposit of $400 will be payable upon application for the Service.
2. For existing customers currently subscribing to one (1) Individual Service only, a minimum deposit of $200 will be payable upon application for the Service.
3. For Customers taking more than exCite TV Service, a minimum deposit of $400 per exCite TV Service will be payable upon application for the exCite TV Service.

SingNet reserves the right to impose a deposit on any Customer (whether foreigner or otherwise) in addition to the abovementioned registration charge and deposits in accordance with SingNet's prevailing credit rating policy.

The Customer shall pay a monthly fee for the use and subscription of the Service in accordance with prevailing rates specified by SingNet from time to time and as set out in the Sales and Agreement Form.

4)

Modem Policy

• The warranty period for modem maintenance is within 24 months from customer’s contract start date.
• The incompatible/existing modem need not be returned to Singtel if
  • Customer is issued a new modem to replace the existing incompatible modem or
  • Customer decides to terminate Singtel BroadBand

6)

Relocation of Service

If a Customer relocates to another premise, the Customer may make an application for the relocation of the Service to the new premises subject to any applicable fees and charges. The Customer acknowledges that any relocation of the Service shall only be effective if the new premise is within the coverage of the fiber network.

A relocation charge will apply and this will include basic installation of all equipment required for the Service at the Customer's new premises. Any additional equipment will be subject to prevailing charges. The Customer's subscription to the Service shall remain valid and binding on the Customer during such re-location notwithstanding disruption in all or any of the Individual Services.

In the event that a Customer's Service cannot be provisioned at the new premises because it falls outside of the service availability area, SingNet reserves the right to terminate the Customer's subscription to the Service and to offer the Customer a SingNet mio Home Plan at the discretion of SingNet.

If the Customer opts to take up the SingNet mio Home Plan, the early termination charges for the Service will be waived. However, additional charges for relocation and installation of SingNet mio Home Plan at the Customer's new premises shall apply. The Minimum Subscription Period for the Customer's mio Home Plan (if any) shall be deemed to have commenced from the Contract Start Date of the Service.

In the event that the Customer decides not to take up a SingNet mio Home Plan, then the Customer shall be deemed to have terminated the Service and the early termination charges for the Service shall apply.

8)

Termination of Service

The Customer may request to terminate the Service or any of the Individual Services by calling SingNet's Customer Service Hotline at 1688 to specify which of the Individual Service(s) that the Customer wishes to terminate.

Where the Customer terminates the Service or where the Customer becomes ineligible to continue the subscription to the Service, resulting in automatic termination of the Service, the Customer shall be liable for all outstanding and applicable fees and charges (at prevailing rates) pertaining to the Service, including but not limited to early termination charges and equipment charges.

If the Customer terminates any one of the Individual Services under the Service during the Minimum Subscription Period, early termination charges (at prevailing rates) will apply as more particularly set out in the respective Sales and Agreement Form.

If the Customer terminates one or more of the Individual Services, the Customer will no longer be eligible for the Service. The Customer's Service will be automatically terminated in such an event and early termination charges (at prevailing rates) will apply as more particularly detailed in the Sales and Agreement Form if such termination occurs prior to expiry of the Minimum Subscription Period

There will be no termination charges if the Customer cancels the Service before the day of installation of the Service. The Customer will however be liable to pay the relevant prevailing cancellation charges for cancellation of any or all of the Individual Services.

For the avoidance of doubt, termination of the Service does not result in automatic termination of all or any of the Individual Services. All Individual Services that are not terminated by the Customer will continue as individual contracts for the remaining term of the Minimum Subscription Period and will be subject to prevailing prices/rates/charges applicable to the respective Individual Services at the time of termination of the Service.

10)

SingNet's Management of Systems and Data

SingNet and the Singtel Group Companies reserves the right to manage and control access to any computer or other electronic or telecommunications system operated or used in relation to the Service or linked to any computer or other electronic or telecommunications system operated or used in relation to the Service and any data stored therein in a manner deemed appropriate by SingNet and/or any of the Singtel Group Companies (whether belonging to, provided or stored by the Customer or otherwise), notwithstanding that such access and the storage of such data is a requirement or constitutes a part of the Service.

12)

General

Any Clause in these Specific Terms and Conditions, or any other terms and conditions as may be agreed or accepted by the Customer as incorporated into these Specific Terms and Conditions, that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.