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What to expect for installation

Thank you for choosing Singtel Fibre Broadband! Watch this quick video to learn more about your upcoming Fibre Broadband installation:


  • Are you relocating your fibre broadband to a new address?

    For more information on relocating your fibre broadband and online submission of relocation request, please click here.

     

 

Here’s what to expect for your fibre broadband on-site installation (applicable for Fibre Home Bundle and Fibre Entertainment Bundle+ customers).


Preparing for Installation

  • Is the Fibre Termination Point (FTP) near any electrical sockets?
    We will install and connect Singtel devices to the FTP (installed by NetLink Trust), so make sure that there are electrical sockets nearby. We will install 2 to 3 devices depending on the requirements of your chosen broadband plan. You may need to prepare a safety-certified multi-plug extension.
     

    • I do not see any electrical sockets near the FTP

      If there are no electrical sockets within a reasonable distance from the FTP, you may either:

      (1) Liaise with the on-site installer and request for another wiring appointment to extend the Ethernet cable (up to 35m) nearer to an available electrical socket through surface trunking installation, or

      (2) Inform us so we can make arrangements with NetLink Trust to relocate your FTP nearer to available electrical sockets (preferably your main TV location). Note that the relocation of your FTP is chargeable by NetLink Trust and your Singtel installation appointment will be postponed until relocation is completed.


    • My FTP is missing, removed or damaged
      Please note that a functional FTP is required for your fibre service installation. If your FTP is removed or damaged, please let us know and we will make arrangements with NetLink Trust to restore or repair it. Note that this service is chargeable by NetLink Trust and we will have to postpone your Singtel installation appointment until your FTP is restored or repaired.

    • There is no FTP installed in my home
      Please note that a functional FTP is required for your fibre service installation. We will make arrangements with NetLink Trust to install an FTP in your home before Singtel proceeds with the fibre service installation.


  • Connecting your Home Digital Line

     

    Your Home Digital Line will be connected to the Optical Network Terminal (ONT), which is connected to the FTP. You can also use a Digital Enhanced Cordless Telecommunications (DECT, or cordless) phone for this set up.

    If your Home Digital Line (HDL) is currently connected to your Singtel issued router instead of the Optical Network Terminal (ONT), you can follow this step-by-step guide to pair your HDL to the ONT for the most ideal connection.

    To view DECT phone options and other Home Digital Line add-on promotions, click here.



  • Are your devices ready?

    To truly enjoy the fibre broadband experience, check your devices to determine their potential to maximise connectivity. 

    • Check your devices’ WiFi technology
      Different WiFi technology supports various levels of speeds when you are connecting wirelessly. You can check with your device vendor to determine the WiFi technology used by your device. You may also find this information printed on the device’s packaging box. You can check with your device vendor to decide if you need an upgrade. 

    • Check your wired connection capabilities
      To achieve the best broadband experience, ensure that your desktop PC or laptop is equipped with a Gigabit Ethernet card and your Ethernet cable at a minimum of Category 5e (Cat5e). Anything less than this is likely to limit your wired connection speed.  More details here.


  • Do you have proper structured cabling at your home?


    To achieve a fast, stable broadband access at your subscribed speed, we recommend a wired connection. It is important to design and install internal wiring to set up data points at your home – this gives you access to home broadband on your multiple devices at the same time, in different areas at home.
    If you have data points installed in rooms, it means your home is already equipped with structured cabling. 

    More information



  • Is your home optimised to provide quality WiFi connections?


    We understand the importance of good WiFi coverage at home. That’s why we strive to provide top quality wireless routers with efficient WiFi capabilities. However, due to the constraints of WiFi technology, you may not have sufficient WiFi coverage if your house is large or have a layout unfavourable to WiFi signal transmission. 

    The router should be placed in a central location to maximise coverage. Please refer to the following list of typical residential types and our corresponding advice:


    • 2-3 room flat

      You should be able to enjoy good WiFi coverage at your home.

    • 4-5 room or bigger flat
      You may have weak WiFi signal at some locations. This is because WiFi signal weakens over distance and when passing through thick structures like walls. WiFi coverage may be further weakened if the layout of your house is L or I-shaped, where certain rooms are far away from the router location and blocked by long corridors or multiple walls. We highly recommend our WiFi solutions to ensure good connectivity at your home.

    • Multi-storey and landed property
      You may have weak WiFi signal at some rooms or floors. This is because WiFi signals weaken over distance and when passing through thick structures (e.g. walls). To solve this issue, we are able to provide a range of WiFi solutions customised to your property’s layout.



During Installation


While the Optical Network Terminal (ONT) installation service is free for all customers, router installation service is only available for Fibre Home Bundle and Fibre Entertainment Bundle subscribers.

For Unlimited Fibre subscribers, only ONT is provided so you can have the freedom to choose your own third-party router. You can also purchase third-party routers at a special price from us.


  • Punctuality for your appointment

    As a Singtel promise, our installers will contact you before their visit and arrive punctually within 30 minutes of your appointed time. You can check your appointment timing via “My Appointments” under My Account.

    • Need to reschedule your appointment?


      You may reschedule your appointment via “My Appointments” under My Account, at least 2 days before your current appointment date. Late rescheduling or your absence during the appointment time will result in a charge of $90 (Monday-Friday) or $145 (weekends and public holidays).

      When you reschedule your appointment, please ensure that you have a fibre termination point installed by NetLink Trust before your Singtel fibre broadband installation appointment.



  • Professional installation service

    When our installer arrives at your premise, we will provide the following installation services to ensure that your broadband connection runs optimally:

     Installation of Singtel-issued devices: Optional Network Terminal/ Router, wireless router/access point and set-top box.

    Click here for quick installation guide


     Connecting the FTP to ONT using a fibre optic cable*, as well as wiring (Cat5e) from your router to the first Singtel TV set-top Box.

    *The core of the fibre optic cable is fragile because it is made from glass, hence requiring care. Do not touch its tip. Do not sharply bend, stretch or tie the cable. Keep it away from pets.

     Configuration of up to 3 devices (PC, laptop, tablet or mobile phone) to connect wirelessly to your router.

     Testing of fibre broadband speed and WiFi signal strength.

    Additional services (optional)

     We recommend a wired connection for your broadband access because it is a significantly faster and stable connection than WiFi. We can install wiring (Cat5e) from your router to your PC at $80.25 for the first 35 metres of wire and $10 for every subsequent 5 metres. We also provide extensive wiring services such as wiring at height and face plate conversion. More information on available wiring services.

     We can also help configure additional devices to connect wirelessly to your router at $10.70/device.



Important additional information for landed property owners

  • Before installation

    Please engage your contractor to do a series of Additions and Alterations (A&A) as guided by IDA Code of Practice for Info-communications Facilities (COPIF). This information would also help you to make checks on the construction work done during the renovation that may affect the broadband or telephone connectivity in your home.

    • What is COPIF?


      One of the purposes of the IDA Code of Practice for Info-communications Facilities (COPIF) is to ensure that developers and/or home owners of landed property provide the necessary space and facilities for info-communication services to reach into the home.

      If your building development plan was approved before 1 May 2013, your contractor will be required to comply to IDA COPIF 2008 and provide the following:

       2 x 2” (50mm) PVC pipe from the gate pillar to 1m outside the house beyond the roadside drain provided for Singtel and other service provider.

       1 continuous lead-in pipe from 1m outside the house beyond the road side drain into the house for the NGNBN (OpenNet fibre).

       Internal cabling from the gate pillar to the designated networking location inside the house.

      If your building development plan was approved after 1 May 2013, your contractor will need to comply to IDA COPIF 2013 with a change in requirement:

       Each home will need to be pre-installed with optical fibre cables to support fibre broadband services. There will no longer be a need to connect to a copper distribution point. However, it is important for owner/developer to ensure that the new or existing lead in pipe is connected to a Singtel manhole.

      Source: IDA


    • How is the fibre cable installed to my home?
    • List of recommended contractors
      Soon Yong Trading Tel: 6382 3935
      James Contractor Pte Ltd Tel: 6362 3515 / 2858
      Krishco Singapore Construction Tel: 6464 8423
      Lucky Joint Construction Pte Ltd Tel: 6367 0048 / 0049

    • What do I need to prepare before renovation?

      Please submit your home building plan to Building and Construction Authority (BCA) for approval.

    • I may need to relocate the Singtel Distribution Point (DP), what should I do?

      You are required to inform Singtel before engaging in renovation works that may require the relocation of the Singtel DP. This is to ensure that the existing infrastructure will not be affected or damaged.
      Note: Existing Singtel cables and DP should not be shifted or tampered with at any time.You may contact Singtel via the following methods:

       Call 1688

       Call Singtel Outside Plant Engineering Department (A&A) at 6342 5952 or email g-opeaa2@singtel.com

      Site survey may be necessary if reconnection of pipes and cables is required in order to support Telecom services. Charges may apply based on the physical work required on site.


    • What should I do if the Singtel DP and cable have been shifted or tampered with during the renovation?

      Please inform Singtel so that a site survey to assess the situation can be arranged. Singtel will then advise accordingly on the requirements.


  • During installation


    For landed properties, Singtel provides comprehensive technical advisory and service process for a smooth installation experience.

    Let us know if you need us to conduct a site survey. Singtel will initiate the site survey and advise on what needs to be carried out. If relocation of existing infrastructure (pipes and cables) is needed, Singtel will send the quotation letter to the home owner. Upon receipt of cheque, Singtel will engage relevant authorities like SP PowerGrid, National Parks Board and Land Transport Authority for approvals before excavation, so as to connect the new lead-in pipe provided by the home owner from the gate pillar to the manhole.

    The installation will typically take 6 to 8 weeks to complete.