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Tips for getting the best experience
As shown in the comparison table below, the speed you experience on your fibre broadband connection is dependent on whether you are on a wired or WiFi connection.
WiFi connections have limitations due to its nature and you may only experience up to 230Mbps, depending on your router and device capabilities.
Click here to find out how your other connected devices can affect wired and WiFi connection speeds.
Although we strive to provide the best WiFi experience possible, we strongly recommend a wired connection to optimise your fibre broadband connection because:
Wired connections are fast and consistent. When downloading/uploading through wired connections, data are transferred on faster and consistent speed throughout the day, even for bandwidth-intensive activities (gaming, video streaming, file sharing, etc).
Click here to learn about typical download speeds over wired connections.
Wired connections provide optimal speed. Only wired connections can deliver optimal fibre broadband speeds. You can perform a speed test of your wired connection here.
WiFi connectivity may be limited by environmental factors. Your WiFi coverage may be affected by your home layout, wall structure and the position of the wireless router. Interferences can also come from other household devices or your neighbours' WiFi signals, especially within dense residences.
Taking Care of your fibre optic cable
The fibre optic cable is fragile. Avoid tightly coiling the cable. Damages done to the fibre optic cable can affect the serviceability of your fibre broadband.
What is fibre optic cable?The fibre optic cable connects the Fibre Termination Point to your Optical Network Terminal and is essential in providing all your fibre services.
Ensure your Ethernet cable is at least Category 5e (Cat5e). Cable type is normally printed along the cable body. They are designed to deliver fast data transfer and are available at most electronic shops.
To further optimise your wired connection, ensure that your device(s) is equipped with a Gigabit Ethernet Card. This is installed on your desktop PC or laptop and provides the Ethernet port for you to connect the Ethernet cable. Older devices may be only equipped with Fast Ethernet Card, which limits your wired connection speed to a maximum speed of 100Mbps. You can follow these steps to check on the type of Ethernet card installed.
Your wireless download speed will be dependant on the WiFi technology used by your device, as shown:
You can achieve these typical download speeds with a compatible WiFi card and an optimised WiFi network. However, WiFi speeds are highly dependent on factors such as signal coverage, channel congestion and signal interference. These factors are dependent on the residence's environment.
What is 1x1 and 2x2?
This describes the number of WiFi antennas installed in your connecting devices. Higher number (i.e. 2x2) indicates your device supports MIMO, which means it is capable of higher WiFi speeds as both pairs of antennas can transmit and receive data simultaneously. You may check that:
Most laptops are 2x2, however, some low-end laptops may be 1x1 only.
Most smartphones in the market are 1x1 but there are some newer devices (e.g. Samsung Galaxy S5, Note 4 and above, iPhone 6s and above, iPad Pro, etc.) that are equipped with 2x2.
Is there a device with older WiFi technology (e.g. 802.11b or 802.11g) connected to your WiFi?
In order to serve this device, the router would have to downgrade its WiFi signal so the device can connect. However this reduces speed for all other connected devices. We recommend disconnecting the old device so your other devices can achieve faster WiFi speed.
WiFi issues are mainly due to coverage limitation, channel congestion, or both. Tap & Fix is a diagnostic app that can troubleshoot WiFi issues. The app lets you perform tests and provides tips to improve your WiFi performance. Available for Android users at Google Play Store.
Or, follow these steps:
WiFi signals weaken when transmitting over distances and through obstacles. WiFi coverage area is also limited and may be further reduced by bad positioning. To get stronger WiFi signals, check your:
Your wireless router should stand upright so the built-in antenna is properly oriented.
Do not stack your wireless router together with other electronic devices or put it in small enclosed spaces to avoid overheating and damage.
Put your router on an elevated platform such as a table or shelf with an open view, because WiFi signals transmit better downwards.
The wireless router is the source of your WiFi signal. Place it in a central location or close to where you always use WiFi to optimize coverage.
Optimal placement: central in the house, elevated surface, open view as much as possible.
Bad router position: next to heavy walls/mirrors, at the edge of the house. Strongly recommend to install access points or WiFi mesh at the red dot locations to improve coverage in the house.
With structured cabling, you can relocate your router to a central location in your home if a data point is available there.
Obstructions between you and the wireless router
Minimise obstructions that block WiFi signal transmissions towards your common usage locations. Note that different materials have varying impacts on signal strength:
Many home electrical appliances such as baby monitors, cordless phones, and remote controls compete for bandwidth on the 2.4GHz signal, which has limited WiFi channels. Channel congestion may result, thus compromising your WiFi speed.
How can I improve the WiFi channel condition?Make sure your Singtel wireless router channel selection mode is set to “Auto” (watch this video for step-by-step guide). Restart your wireless router by turning it off and on again to automatically switch to the best available channel. Alternatively, you can use a 5GHz WiFi band, as explained below.
A dual-band wireless router is able to emit both 2.4GHz and 5GHz signals simultaneously. The 5GHz band offers a lot more WiFi channels and is less vulnerable to channel congestion.
How do I connect to 5GHz band?
To determine your 5GHz connection details, locate the SSID and WiFi key at the side of your router. Open the WiFi settings page on your device. If the WiFi SSID shows SINGTEL(5G)-XXXX, it means that your device can connect to the 5GHz band.
Due to its higher frequency, 5GHz band has a smaller coverage area than 2.4GHz band and works best with no physical obstructions in between, preferably within the same room the router is placed. We recommend connecting to both 5GHz and 2.4GHz bands so your mobile devices can automatically select and switch to the most optimal band.
Learn how to connect to 5GHz band on your devices:
The router may slow down after running for a long time as it becomes overloaded with too many processes and requests. WiFi channels may also become congested over time. To remedy these issues, simply switch your wireless router off and on again to refresh the connection.
The quick fixes above should greatly improve and optimise your broadband connectivity at home. However, if you are still experiencing connectivity issues, you may be facing specific location factors that can largely hinder WiFi transmission.
Singtel recommends the following solutions to give you peace of mind.
WiFi mesh forms a WiFi network, when two or more mesh nodes are within range, thus expanding your home broadband network’s wireless coverage without the need for wiring or trucking. WiFi mesh nodes should be placed a maximum of one wall apart, and in a central position for better coverage and data transmission quality.
Consider WiFi Mesh if you experience WiFi connectivity issues caused by the following conditions:
- • There is a long corridor at your home
- • You are far away from the wireless router or there are more than 2 concrete walls in between
- • Your home is a multistorey property
Reach more places at home wirelesslyEach additional WiFi mesh node further expands the wireless coverage. You can simply add more nodes to extend your coverage, based on the size of your house.
Stay connected constantlyMesh intelligence allows the WiFi connection of your device to be seamlessly relayed to the most optimal node available. The relay process is transparent to you, so you can enjoy fast WiFi connection as you move around in the house.
Do more on your WiFiWiFi mesh nodes use the 5GHz band to communicate with each other. This ensures fast connectivity throughout the coverage area. No wiring installation is required between mesh nodes.
Watch Singtel TV on more TV setsWiFi Mesh lets you watch Singtel TV on more set-top boxes, without additional wiring.
Simply vist any Singtel shop to purchase this solution. WiFi Mesh is a plug-and-play solution for the home with devices that are pre-paired so no installation or wiring is required. A pair of WiFi mesh units cost $10 per month on a 24-month contract. Customers living in bigger homes can consider an additional unit at $5 per month on a 24-month contract.
For landed properties, site survey is recommended to ensure proper installation.
To find out more, click here.
Access Point is an additional wireless router that acts as a WiFi extender or repeater by boosting and rebroadcasting the WiFi signal to further locations. Position the access point at a strategic location with an optimised setting and you can expect to extend the WiFi coverage beyond structures such as corners, bomb shelters or zig-zag pathways. Access Point rebroadcasts the same WiFi network ID so you won’t need to switch to another WiFi network as you move within the extended WiFi range.
How do I get an Access Point?The solution only costs an additional $5 (Aztech FG7003GRV Router for plans of subscribed speeds up to 500Mbps) or $10 (Aztech FG7009AC router for plans of subscribed speeds up to 1Gbps) per month for a 24-month contract. Our installers will help you install and configure the new wireless router. We will need to install additional wiring during the surface trunking for the access point, unless your home has existing structured cabling and data points in the correct locations.
Structured cabling can give you the fastest and most stable connectivity around your home. Your structured cabling should be set up to extend wired connection from the router to your rooms, connected to data point sockets installed on the wall.
You will need to plan the possible data points needed around your home so that the cables can be run more efficiently.
Plan and lay the cables (minimum Cat5e Ethernet cables) along the ceiling edges of your home.
Estimate the number of data points required in each room.
Construct these data points at the required area of the room. E.g behind the television, game console etc.
If you are renovating your home, it is a great opportunity to engage our certified contractors to perform structured cabling within your home. As you are starting from a clean slate, you can choose to install concealed wiring, or through surface trunking as a cheaper alternative.
You can select one of the wiring options below to enjoy fast and reliable wired connections at your subscribed speed.
On the day of installation, our attending installer will perform a surface trunking installation if needed (subject to your agreement).
Surface trunking from the router to the first Singtel TV set-top box is free.
Surfacing trunking from the router to other locations will be $80.25 (inclusive of GST) for the first 35 meters and $10 (inclusive of GST) for every subsequent 5 meters.
If your socket plate only has a phone port, and structured cabling has already been installed at your home using at least a Cat5e Ethernet cable, you can convert the socket plate to a data port.
In our pursuit to provide seamless customer support, Singtel has trained and accredited selected contractors to handle special tools and perform extensive in-house wiring jobs. Our wiring services include:
data point installation, or
wiring installations at a height of more than 3 meters from the floor
You can contact our certified partners listed below for a site survey, quotation and wiring installation services. Liaising, communication and execution responsibilities are between you and the certified contractor.
CLC - Global Pte Ltd
Phone:96555940 (Zhenyu) 68489328 (Office)
Mondays to Fridays: 8.30am till 6pm
Saturdays: 8.30am till 3pm (excluding Public Holidays and eve of Public Holidays)
Startech Communication Engineering Pte Ltd
Phone: 93827573 (Kelvin Seet)
Mondays to Fridays: 8.30am till 5.30pm
Saturdays: 8.30am till 12pm (excluding Public Holidays and eve of Public Holidays)
Lucky Joint Construction Pte Ltd
Phone: 9178 6789 (Yong Cai)
Mondays to Fridays: 8.30am till 5.30pm
Saturdays: 8.30am till 12pm (excluding Public Holidays and eve of Public Holidays)
If you still experience connection loss, unstable or slow connection, you can power cycle all the installed devices and observe if the situation improves.
Simply turn the device off and on again to allow the devices to refresh the connection and clear any software or internal resource issues usually caused by rogue software or long usage periods. We recommend power cycling the Optical Network Terminal (ONT), the Singtel wireless router, and the Singtel TV set-top box (if applicable) if needed.
If you are still having issues, try rebooting your connected devices (e.g. PC, laptop, smartphone or tablet) and check again. If the issue persists, you can find more troubleshooting guides in our support section.