Singtel Fibre BroadBand is Singtel's high speed fibre service and it is delivered via an optical fibre which is run directly into one's home.

Through Singtel Fibre BroadBand services, consumers can enjoy amazing download speeds of up to 10Gbps which is superior to that of any other existing DSL or cable broadband network available. This allows for ultra high speed Internet access, digital voice, Internet television services, home networking and other lifestyle applications.

Customers can enjoy bandwidth intensive applications such as simultaneous music downloads, home office and home networking with greater ease and also run multiple applications on one PC such as online chat, web access and music or video downloads.

exPress Portal

With the exPress Portal, customers can freely express their personalities as well as stay closer to their loved ones anytime, anywhere. They will enjoy features like unified messaging, online storage and sharing of multimedia content and high quality multi-party video chat. With unified messaging, customers have single access to multiple social networking sites and enjoy chat aggregation. They can customise their exPress Portal homescreen for easy access to their favourite multimedia content like news, videos, music etc – all on a single online web portal.

Fixed Line Number Retention is a number portability service that allows you to retain your existing telephone phone number when you switch from other service provider to Singtel. Enjoy crystal clear calls with our Singtel Telephone Line or unlimited local calls with Home Digital Line without giving up your existing telephone phone number.

Visit our Singtel Shops if you wish to apply for this service. Upon application, we would arrange on your behalf with the other service provider to terminate your existing fixed-line service and transfer it to Singtel. The process would typically take more than 7 working days as time is required by the other operator to process the request. Once the service is activated, your telephone number (from the other service provider) will be port over.

If you are an existing Singtel TV subscriber, you are eligible to sign up for a 12-month/24-month 24-month Singtel Fibre BroadBand service plan. Your existing Singtel TV content contract (if any) will still continue.

If you are an existing Home Digital Line subscriber, you are eligible to sign up for a 12-month/24-month 24-month Singtel Fibre BroadBand service contract anytime within the duration of your Home Digital Line contract.

Dial-up customers will be able to retain their existing user ID and email address.

For Magix customers, you will be able to retain your user ID only if the user ID is available.

In the event that your Singtel Fibre BroadBand service plans cannot be provisioned due to Fibre to the Home coverage issues, SingNet reserves the right to terminate your current plan without termination charges and to provide you with a no frills 15M mio Home ADSL plan (Applicable for all Fibre Entertainment Bundle) or 15M Singtel Home BroadBand on ADSL (applicable for 150M Singtel Fibre Home Bundle bundles only). You will have to continue to serve the remaining months of your contract. All promotional VASes that are exclusive with the Singtel Fibre BroadBand service plan would cease.

In the event that if you do not wish to continue with your Singtel Fibre BroadBand services during relocation and do not want a 15M mio Home ADSL (Applicable for all Fibre Entertainment Bundle/exCite bundles) or 15M Singtel Home BroadBand on ADSL contract (applicable for 150M Singtel Fibre Home Bundle only), then termination charges for your current Singtel Fibre BroadBand service plans shall apply.

Yes, a wireless Dual-band AC router will be issued with the sign-up of the new Singtel Fibre Home Bundle plans.

However, if you are a re-contracting Fibre Broadband customer, you will be issued a new wireless Dual-band AC router only if your current router is incompatible with the speed of your new Fibre Broadband plan.

• 1st TP (Fibre Termination Point), which is to be installed by NetLink Trust
• ONT (Optical Network Terminal) or ONR (Optical Network Router) for 10Gbps plans, this device is to connect to the home devices

If you missed your free prior appointment with NetLink Trust, an installation charge of $235^.40 (with 7% GST) for High Rise or $481^.50 (with 7% GST) for landed property is applicable. The above amount is charged on behalf of NetLink Trust.

If you have already made an appointment with NetLink Trust to lay the fibre and install the 1st TP (Fibre Termination Point) to your home, a Singtel installation appointment would only be required to set up your Singtel Fibre BroadBand services.

An installation charge of $90* (weekdays) or $145* (weekends) by Singtel is applicable for installation of equipment, activation and demo of service. This installation charge will also be levied if the customer is not available for installation appointment or does not meet the minimum system requirements.

Wiring charge of $80^.25 will apply for wiring service from the modem to each computer/device within the first 35m, additional $10 is applicable for every subsequent 5m wiring length. The wiring service is free for 1st Singtel TV set-top box on Singtel Fibre Entertainment Bundle, however it is chargeable for each subsequent new Singtel TV set-top box sign-ups.

A registration charge of $53^.50* is applicable for all Singtel Fibre Home Bundle plans.

* inclusive of 7% GST.

You are required to book an appointment with NetLink Trust to lay the fibre and install the 1st TP to your home.

Your NetLink Trust installation appointment may be scheduled at any of the following times:

Thereafter, you are required to attend to another appointment by SingNet to enable your Singtel Fibre BroadBand services

Your SingNet Fibre installation appointment may be scheduled at any of the following times:

The installation team will arrive within the indicated time slot

Cables with surface trunking will be used for in-house wiring solution. There is also HomePNA technology which uses the in-home coaxial cable to deliver services (Singtel TV, Singtel Home BroadBand and Singtel Fibre BroadBand) without the need of extra in-home wiring.

HomePNA allows fibre to the home services to be served to any location in the home where coaxial cable points are available, for more information on a typical home connectivity, please click here.

HomePNA is currently on trial for limited number of landed properties and condominiums by invitation only, the trial is not opened for public registration

You are required to notify us at least 3 days in advance if you need to change your NetLink Trust appointment time. You may do so by calling Singtel Customer Care at 1688.

Note that if you missed the NetLink Trust installation appointment or changed the NetLink Trust appointment without notifying SingNet 3 days in advance, NetLink Trust cancellation fees will apply.

For the duration of your Singtel Fibre BroadBand service contract, you are entitled to one-for-one replacement of the mio Box, ONT and/or the set top box - except under conditions deemed abnormal to typical wear and tear.

Such conditions include but are not limited to:

• spilled liquids including permanent discolouration of equipment casing
• attempted modifications to or repair of the equipment other than by a SingNet authorized agent
• cracks, dented or chipped equipment casing
• Permanent defacement of equipment casing including markings due to permanent/inerasable marker or irremovable dirt, and disfigurement of the Singtel logo.
• tampering/torn or missing manufacturing labels such as Serial No./Warranty of the device
• other vandalisms like permanent glue on the ports, points and casing

You will be required to purchase the equipment (at prevailing rates) for replacement. Such equipment are…

• Fibre Patch Cord
• ONT
• ONR

For other equipment such as the Fibre Termination Point, a NetLink Trust installation will be required and charges will be (at prevailing rates) dependant on scope of work.

Please call 1688 for assistance on your broadband connection issue. Our technical helpdesk will run through a series of network diagnostics to advise and resolve your connection issue.

Subsequently, we may arrange for an on-site assessment to resolve the connection.

If our technical helpdesk have identified that the cause of network connection issues might be due to 3rd party devices connected to your broadband service i.e. personal laptop/tablet, an on-site assessment request will be charged at $60(weekdays/weekends).

For plans up to 1Gbps:

For 10Gbps plans: