What is Mobile SwopUP! about?
Mobile SwopUP! is an add-on service for Singtel Mobile postpaid customers. This service offers you the flexibility to upgrade to a new handset every year, without having to wait till your 24-month postpaid mobile contract is due. What’s more, you can also swop or replace your handset anytime during the 12 months, subjected to an eligibility criteria. Tablet devices are not eligible for Mobile SwopUP!
How much does Mobile SwopUP! cost?
You can sign up for Mobile SwopUP! at $8.00/month (incl. GST) from any Singtel Shop, at the point (or within 30 days) when you are applying for a new Singtel mobile postpaid plan or recontracting an existing mobile postpaid line with a 2-year equipment contract. The monthly recurring fee will be billed to your Singtel bill. The first and last month’s fees will be pro-rated to the days of actual subscription.
How does Mobile SwopUP! work?
Mobile SwopUP! allows you to upgrade to a new phone every year. Simply return your Registered Handset from the 13th month onwards and we will waive the early handset upgrade fee (worth up to $350)! What’s more, you can get 2 Swops or 1 Replacement subjected to you meeting the eligibility criteria set out for the Swop or Replace service, and payment of the relevant fees.
Chargeable fees when you Swop or Replace your handset:
|Handset Recommended Retail Price*(excludes GST)
||Swop Fee (including GST)
||Replacement Fee (including GST)
|$1,000 & above
|$600 - less than $1,000
|Less than $600
*RRP is the Recommended Retail Price (excludes GST) of the handset at the point of purchase. Singtel may amend the Swop Fee and the Replacement Fee without prior notice.
You will also be eligible for bundled 4GB Store and Share at no additional charge, applicable only to new Store and Share customers. The mobile app is available on Android OS 2.3 and iOS 4.0 or above.
Why do I need to subscribe to Mobile SwopUP! when my handset is covered under a 12-month warranty provided by the manufacturer?
The manufacturer’s warranty usually covers more specific cases; of which a replacement handset may not be covered. Mobile SwopUP! allows you to Swop or Replace your handset with no questions asked. Plus, you can enjoy a hassle-free experience of having your replacement handset delivered to you at no additional charge.
Where can I sign up for the Mobile SwopUP! subscription?
You can sign up for Mobile SwopUP! at any Singtel Retail Shop or Singtel Exclusive Retailer.
Who is eligible to sign-up for the Mobile SwopUP! service?
Mobile SwopUP! is applicable for Residential, Corporate Individual Scheme and Business Sales (SME) customers, or Singtel employees with an active postpaid mobile plan, whose Singtel account(s) must be in good standing and are Singapore residents.
When can I sign up for Mobile SwopUP! service?
You can sign up for Mobile SwopUP! on the same day, or within 30 days of signing up a new postpaid mobile plan or recontracting your existing plan with an eligible handset. For the latter, Singtel may require you to present your eligible handset and your proof of purchase for verification.
What form of verification do I have to bring when I sign up for the Mobile SwopUP! service?
Simply present your identity card or work permit when you sign up for a new postpaid mobile plan or recontract your existing plan with an eligible handset, at any Singtel Shop.
Can I sign-up for Mobile SwopUP! on more than one handset or mobile line?
You are only allowed to sign up for one Mobile SwopUP! service per postpaid mobile plan purchased from Singtel Shop or Singtel Exclusive Retailer.
What are the eligible handsets which I can sign-up Mobile SwopUP! for?
From 25 September 2015, Mobile SwopUP! is exclusive for all iPhones. Visit singtel.com/mobileswopup for updates on the eligible handsets.
I have signed up/recontracted my postpaid mobile plan with Singtel when I purchased my eligible handset. I have also bought an additional handset which does not come with a postpaid mobile plan with Singtel. Can I take up Mobile SwopUP! for that additional handset?
No, Mobile SwopUP! is only applicable for eligible handset purchased on or after 25th September 2015, and with a 2-year postpaid mobile price plan contract.
I have an existing Mobile Swop subscription. Can I upgrade to the Mobile SwopUP! plan for my existing Registered Handset?
No, you can only sign up for Mobile SwopUP! at the point of signing up for a new postpaid mobile plan or recontracting your existing plan with an eligible handset, at any Singtel Shop.
I have a MobileShare Supplementary Plan. Can I sign up Mobile SwopUP! for my supplementary line?
No, Mobile SwopUP! is only applicable for eligible handset purchased on or after 25th September 2015, and with a 2-year postpaid mobile price plan contract. The service must be linked to your main mobile number, and not the MobileShare supplementary number.
I am a Multi-SIM customer. Can I take up Mobile SwopUP!?
Yes, you can sign up for Mobile SwopUP! with Multi-SIM service but it will be tied to the main mobile number and the eligible handset linked to this number.
I have recently signed up for a Singtel postpaid mobile plan with a handset purchase and have subscribed for Mobile SwopUP! Under the 7 days handset exchange, I have exchanged my existing handset for another similar model with a new IMEI number. Is this new handset covered under Mobile SwopUP!?
Yes, your replacement handset will be covered under Mobile SwopUP! Do remember to contact Mobile SwopUP! Customer Support hotline at 6643 1080 (From 9 Nov 2015, please call 800 852 3800) to update the IMEI of the new handset to your current Mobile SwopUP! service.
I am a Mobile SwopUP! customer and have done a handset exchange with the handset manufacturer under warranty. Is my exchanged handset covered under Mobile SwopUP!?
Yes, but please contact Mobile SwopUP! Customer Support hotline at 6643 1080 (From 9 Nov 2015, please call 800 852 3800) to update the IMEI of the new handset to your current Mobile SwopUP! service.
I am a Mobile SwopUP! customer, and have recontracted my postpaid mobile line with a new handset purchase. Can I continue my Mobile SwopUP! service for my previous handset?
No. Upon recontract of your existing postpaid mobile line, your newly purchased handset will become the Registered Handset for Mobile SwopUP!
I am an existing subscriber of 4GB/20GB/40GB Store & Share. As a Mobile SwopUP! subscriber, will I get additional 4GB storage space on top of my existing Store & Share subscription?
No, the free 4GB storage space cannot be added to your existing Store & Share subscription. You can choose to continue with your paid Store & Share subscription or opt for the free 4GB Store & Share storage space under Mobile SwopUP! If you opt for free 4GB storage space under the Mobile SwopUP! service, your existing data is still retained in the cloud but you will not be able to refresh or upload any data which exceeds 4GB.
When I sign up for Mobile SwopUP! do I get additional free 4GB storage space on Store & Share on top of the free 2GB storage space given as a Postpaid customer?
Unfortunately, the free 4GB storage space cannot be added on to your existing Store & Share subscription. Your existing free 2GB storage space would be boosted to 4GB.
When can I enjoy the Handset Upgrade?
You can bring in your current Registered Handset to any Singtel Shop, and perform a handset upgrade any time from the 13th to 20th month of your Mobile SwopUP! enrolment start date.
You will need to fulfill all the following conditions to be eligible for a handset upgrade:
- Have made at least 12 continuous monthly Mobile SwopUP! payments to Singtel;
- Have not recontracted your existing mobile postpaid line in the last 12 months, from the date of Mobile SwopUP! enrolment;
- Continue your Mobile SwopUP! (or Mobile Swop) service when you recontract your existing mobile postpaid line;
- Make sure that your current Registered Handset is in good condition;
- Account with Singtel must be in good standing.
How do I know if my handset is in good condition and will be accepted?
When you return your Registered Handset in any of our Singtel Shops, our sales consultant will check to ensure that your Registered Handset meets the following requirements:
- IMEI of the Registered Handset must match the information available in Singtel’s systems
- Handset is able to be powered up
- Handset is fully working with no missing or non-genuine parts (e.g. back cover, battery), physical/liquid damage
- Screen is in good condition (no cracking or scratching, can swipe on touch screen)
- Handset has no major cosmetic defect (minor scratches, normal wear and tear is accepted)
- All security locks are disabled (e.g. Find my iPhone)
What else should I do before I return my Registered Handset to Singtel?
You will need to: (i) remove your SIM card, (ii) transfer your data such as photos, music or videos; back up and save your contacts to the cloud using our Free 4GB/mth Store & Share*, (iii) delete all personal or confidential information, and (iv) perform a factory re-set. And if you're trading in an iPhone, do remember to turn off the Find My Handset feature.
*Applicable for Android OS 2.3 and iOS 4.0 or above.
Where can I perform a Handset Upgrade?
To enjoy a handset upgrade on the 13mth month from your Mobile SwopUP! enrolment start date, simply bring along the original handset registered for Mobile SwopUP! (Registered Handset) to trade-in at any Singtel Shop.
Can I bring in another handset not registered under the Mobile SwopUP! service?
The handset that you return must be the original handset enrolled for Mobile SwopUP! (i.e. Registered Handset).
Can I terminate my Mobile SwopUP! service at anytime?
Yes, there is no minimum contract period for Mobile SwopUP! To terminate, please call our Singtel Customer Care Hotline at 1688. The monthly fee due on the last month of your subscription to Mobile SwopUP! will be pro-rated to the days of actual subscription.
Can I retain the Mobile SwopUP! service after terminating my postpaid mobile subscription?
No, Mobile SwopUP! is an add-on service for a specific postpaid mobile plan with Singtel. Termination of the postpaid mobile plan will result in Mobile SwopUP! service being terminated too.
Can I transfer my Mobile SwopUP! service when I transfer my postpaid mobile subscription?
No, Mobile SwopUP! service is not transferable. The Mobile SwopUP! service will be terminated once the transfer takes effect.
I am a Mobile SwopUP! customer and my mobile line has been suspended by Singtel due to a default in payment. Can I continue with Mobile SwopUP! after I have cleared all my payments?
No, Mobile SwopUP! will be terminated in the event that your Singtel postpaid mobile plan is suspended or terminated by Singtel. Existing Mobile SwopUP! customers must make at least 12 continuous monthly Mobile SwopUP! payments to Singtel in order to be eligible for a waiver of early device upgrade fee worth up to $350.