McAfee Mobile Security
What is McAfee Mobile Security?
What are the services available?
|Description||Min. Contract Term||Charges (with GST)|
|McAfee Mobile Security (MMS)||1 month||$3.21|
Who can sign up for this McAfee Mobile Security service?
Singtel Mobile Postpaid 2G and 3G customers holding supported handsets can sign up for this service. Currently the McAfee Mobile Security only support the following type of handsets with the respective operating system -
- Google Android 2.1+ (smartphones)
- BlackBerry 4.5, 4.6, 4.7, 5.0, 6.0
- S60 3rd and 5th Edition, Symbian ^3
How can I sign up for McAfee Mobile Security service?
What if I change my phone but retain the same mobile number?
Simply put your Singtel SIM into your new phone and dial *SAFE (*7233). Select Option 0, follow the same steps to download and install McAfee Mobile Security application onto your new phone. You will be prompted for your McAfee Mobile Security account PIN, after which your account will automatically be migrated to the new phone.
IMPORTANT: After you change the device associated with your account, your old device is no longer protected by McAfee Mobile Security.
What if I change my SIM card but retain the same mobile number and handset?
I'm changing my phone number. Can I keep my McAfee Mobile Security account?
Is there any termination penalty for McAfee Mobile Security service?
Can Multi-SIM users use McAfee Mobile Security service?
How do I get McAfee Mobile Security application?
I've downloaded McAfee Mobile Security; how do I get it working?
What is my username and PIN?
If you use McAfee Mobile Security on your mobile phone, your user name is your phone number. Remember to include your country code which is “65” for Singapore.
Your PIN for the McAfee Mobile Security application and for the McAfee Mobile Security website is the 6-digit number you entered when you first activated McAfee Mobile Security.
Can I install McAfee Mobile Security on my memory card?
Is it easy to uninstall McAfee Mobile Security?
Will McAfee Mobile Security work on my phone?
McAfee Mobile Security runs on many major mobile device operating systems, including:
- Google Android 2.1+ (smartphones and tablets)
- BlackBerry 4.5, 4.6, 4.7, 5.0, 6.0
- S60 3rd and 5th Edition, Symbian ^3
Will McAfee Mobile Security drain my battery faster?
Can I customize McAfee Mobile Security to suit my preferences?
Yes. McAfee Mobile Security offers many customizable settings. For instance, you can set your device to lock automatically whenever the SIM card is replaced, since this might mean the device is stolen. After you unlock your device, the installed SIM card becomes a "safe" SIM card and your device is never locked when that SIM card is inserted. You can also set McAfee Mobile Security to automatically back up important data such as contacts and text messages.
You can also customize how McAfee Mobile Security protects you against viruses and spyware. You can decide how often McAfee scans for malware, which parts of the phone are scanned, and which events prompt an automatic antivirus scan. You can also set how often McAfee Mobile Security updates its protection.
Can McAfee Mobile Security protect my SIM card too?
Am I guaranteed to get my phone back?
Unfortunately we cannot guarantee that you’ll get your mobile device back. We recommend that you back up your data automatically so you can always access your important information.
If you lose your mobile device, remotely lock your phone to make it inaccessible. If your device is stolen, track the thief’s number to locate your device. Call the number and tell them you know where they are and encourage them to return your device. Most of the time, this gives you the best likelihood of getting your device back.
Is it possible for me to do a remote lock and control of my phone if there is a factory reset done on the lost/stolen phone?
What kind of malicious software does McAfee Mobile Security detect?
McAfee Mobile Security protects your mobile device from mobile malware and other digital threats including viruses, worms, spyware, key loggers, bots, and potentially unwanted programs.
NOTE: If you are using an Android device, McAfee Mobile Security also blocks access to risky sites when using the default browser for Android.
How often does McAfee Mobile Security scan for viruses?
Which parts of the device does McAfee Mobile Security scan?
Does McAfee Mobile Security scan message content and attachments?
Yes. McAfee scans messages, SMS, MMS, email, and attachments as soon as they arrive on your device.
NOTE: SMS and MMS messages are not scanned on BlackBerry devices, MMS messages are not scanned on Windows Mobile devices, and email is not scanned on Android devices.
Does McAfee Mobile Security detect viruses on the memory card?
Can McAfee Mobile Security stop over the air hacking attempts?
What happens when McAfee Mobile Security detects a virus?
McAfee shows a full screen warning and lets you delete, quarantine, repair, or ignore the infected file. You can decide when you are notified about threats and how you want to deal with them.
NOTE: If you have an Android or Blackberry device, you cannot repair infected files, only delete, quarantine, or ignore them.
I ignored a virus warning earlier, how can I remove the virus?
I have not checked for McAfee Mobile Security updates in a while. Am I still protected?
How can I see when McAfee Mobile Security was last updated?
How much space do protection updates need?
What happens when I use the enable the Autolock on SIM Change setting?
Can I lock my device remotely if it is lost or stolen?
Yes. You can send text messages to your mobile device to control it remotely. To lock your device send Secure lock PIN. For example:
Secure lock 123456
You can display a message on your locked device by sending Secure lock PIN MESSAGE. For example:
Secure lock 123456 Please contact 61234567 to return.
What is the difference between the built-in lock on my mobile device and the McAfee Mobile Security lock?
The McAfee Mobile Security lock lets you control your mobile device remotely. It also lets you display a message on the mobile device to request its return.
Additionally, it tells you when your mobile device is locked so you have peace of mind knowing that your mobile device is really protected.
I have the thief's device number, what can I do?
What does McAfee Mobile Security track?
Can I track the geographical location of my mobile device?
What data can I back up, upload, restore, and wipe?
- Back up: Contacts, text messages, call logs, and calendar items.
- Upload: Photos and videos.
- Restore: Contacts, text messages, and calendar items.
- Wipe: Contacts, text messages, email messages, calendar items, photos, videos, and your memory card.
How can I back up my data?
You can back up data from your mobile device or from the McAfee Mobile Security website. You can also set up your McAfee Mobile Security application to back up your data automatically. Here’s how:
- Manual Backup from your mobile device: From the McAfee Mobile Security application on your mobile device, select Backup, then choose the data you want to back up.
- Manual Backup from the McAfee Mobile Security website: Log into the McAfee Mobile Security website, select Backup, then choose the data you want to back up.
- Auto Backup: From the McAfee Mobile Security application on your mobile device, select Backup. From the Settings menu, select Auto Backup, then choose how often you want to back up automatically. Only new data will be backed up, so you don’t have to worry about excessive GPRS usage.
NOTE: This feature is unavailable for users with Android or BlackBerry devices.
Is there any file size limit for my data back-up?
*Applicable for Android devices only* How does McAfee Mobile Security protect me against malicious websites and phishing attempts?
*Applicable for Android devices only* What are the ratings and what do they mean?
SiteAdvisor site ratings are based on results gathered by McAfee threat testing labs. The ratings help ensure you search and surf the web safely. McAfee rates sites according to these categories:
- McAfee Secure: Visit these websites with confidence knowing we test them every day for threats and vulnerabilities.
- Green: These sites are known to be safe for your mobile device.
- Yellow: These sites might contain links or downloads that can harm your mobile device.
- Red: These sites are known to contain links or downloads that can harm your mobile device.
- Gray: Be careful when visiting these sites. These sites are not yet tested by McAfee.
*Applicable for Android devices only* How does Secure Search protect me against risky search results?
With McAfee Mobile Security you see color coded site ratings next to your search results. These site ratings warn you about potential phishing sites, browser exploits, or other malicious or undesirable websites before you visit them.
McAfee Mobile Security also features a Secure Search box that provides instant access to Safe Search powered by Yahoo!. When you use Secure Search, it automatically blocks risky sites from appearing in your search results.
*Applicable for Android devices only* How often does McAfee update its protection against newly created risky sites?
Is it possible to blacklist anonymous call with the call and SMS filtering feature?
How safe is my data?
Our servers and communications use technology that has standards as high as those used by banks or credit card companies. Some of McAfee Mobile Security technology was initially developed for police and military use, and has all the necessary encryption and communication security that ensure no one can view your private content - not even our staff. There are no reported cases of data privacy or integrity loss. You have total control. Data is uploaded only if you choose to upload it.
Remember, if you have concerns, you can choose not to use the data upload feature.
I am worried about data charges. Will I be using 3G or GPRS on McAfee Mobile Security?
Can I have a list of all remote commands?
This table shows the commands you can send to your device.
|To do this…||Use this command…||Here’s an example…|
|Lock your device||Secure lock [PIN]||Secure lock 123456|
|Change your locked screen message||Secure lock [PIN] [MESSAGE]||Secure lock 123456 Please contact 1-800-555-5555 to return|
|Unlock device||Secure unlock [PIN]||Secure unlock 123456|
|Receive a text message with a link to track your device’s location||Secure locate [PIN]||Secure locate 123456|
|Erase your device’s data||Secure wipe [PIN]||Secure wipe 123456|