Mobile Internet Filter Terms & Conditions



1.1  In addition to:-

(a)   the General Terms and Conditions of Service (available at: (“the General Terms”);

(b)  the Specific Terms and Conditions for Singtel Mobile (available at: (“the Specific Terms”);

(c)  Singtel's Billing Terms and Conditions (available at: (“Singtel’s Billing Terms”); and

(d) Terms and Conditions of My Singtel Account (available at: ("My Singtel Account Terms").

which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Mobile Internet Filter Terms.

1.2  In the event of any conflict or inconsistency between the General Terms, Singtel's Billing Terms, My Singtel Account Terms and/or these Mobile Internet Filter Terms, such conflict or inconsistency shall be resolved in accordance with the provisions of the General Terms.

1.3  In the event of any conflict or inconsistency between any provision of the Specific Terms and any provision of these Mobile Internet Filter Terms, these Mobile Internet Filter Terms shall prevail over the Specific Terms.  


2.1  In these Mobile Internet Filter Terms, the following words and expressions shall
have the following meanings:

"Ancillary” means the mobile line which mobile internet contents/time limits of local data access and data roaming access is being
controlled and monitored by the Customer.

"Customer" means the customer who subscribes to the Service.

“Singtel" means Singapore Telecommunications Limited (CRN: 199201624D). 

"Singtel Mobile" means Singapore Telecom Mobile Pte Ltd (CRN: 199406031E).

"Singtel Group Company" means Singtel and each related corporation of Singtel within the meaning given in the Companies Act.

"Service" means the service known as Mobile Internet Filter which allows Customers to control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary’s local data access and the Ancillary’s data roaming access, and includes where the Service is provided at no cost to the Customer (“Free Service”) and where the Service is provided for payment (“Paid Service”).

"Territory" means Republic of Singapore.

2.2  The headings or titles to the Clauses in these Mobile Internet Filter Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Mobile Internet Filter Terms.

2.3  The words and expressions used in these Mobile Internet Filter Terms that are defined in the General Terms, the Specific Terms, Singtel’s Billing Terms and/or My Singtel Account Terms but which are not defined herein, shall have the same meanings as defined in the General Terms, the Specific Terms Singtel’s Billing Terms and/or My Singtel Account Terms unless expressly defined herein or the context otherwise requires. 


3.1  The Service is available to all Singtel Mobile postpaid customers. The mobile lines designated as the Ancillary must be Singtel Mobile postpaid Mobile Lines. Each Customer for the Paid Service is entitled to specify up to a maximum of 3 Ancillary mobile lines under his individual line. Free Service is only available for a single Ancillary line, which must be the Customer’s Mobile Line.

3.2  The Service shall be activated on the date the Customer subscribes to the Service ("Commencement Date"). Thereafter, the Service shall continue in force until terminated by Singtel Mobile or the Customer. 

3.3  The Minimum Subscription Period for the Service is: 

3.3.1 A period of one (1) month from the Commencement Date of the Service; or

3.3.2 Such other period as may be stipulated by Singtel Mobile as the minimum subscription period.


4.1  The Customer may terminate the Service by calling 1688.

4.2  Where the Customer terminates the Service, the Customer shall be liable for the fees and/or charges for the Service till the end of the said calendar month in which the termination occurs. No pro-rationing of the fees and/or charges will be granted.

4.3  Upon termination of this Agreement, the Customer acknowledges that all licenses and rights to use the Service shall terminate, and agrees to cease any and all use of the Service.

4.4  Without prejudice to anything in the General Terms and Specific Terms, Singtel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No notice will be required to be given of such action and Singtel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.


5.1  The Customer agrees not to use and not to allow or permit any other person to use the Service to: 

5.1.1 Cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever or violate or infringe any other person's rights (including but not limited to the right of privacy), or interfere with another person's use of the Service;

5.1.2 Violate any laws, policies, guidelines or regulations of the Territory, including but not limited to any laws, policies, guidelines or regulations applicable to the business and operations of Singtel Mobile and/or any Singtel Group Company;

5.1.3 Carry out any activities which Singtel Mobile considers to be actually or potentially injurious to other Customers or persons, or to the operation or reputation of Singtel Mobile and/or any Singtel Group Company; and / or

5.1.4 Do any act that may at any time be prohibited by Singtel's Acceptable Use Policy which can be found at

5.2  The Customer acknowledges and agrees that:

5.2.1 The use of and subscription to the Service shall be deemed as acceptance of these Mobile Internet Filter Terms and amendments thereof;

5.2.2 The Customer’s and the Ancillary mobile numbers may be disclosed to Singtel or its business partners for the provision of this Service;

5.2.3 The Ancillary’s mobile browsing information provided under the Service will only be provided when the Ancillary connects to the Singtel Mobile network using the phone’s default native browser;

5.2.4 The Service is dependent on network availability and coverage;

5.2.5 Content categorization by age is based on Singtel Mobile vendor’s

5.2.6 The Service will not be able to filter access to the content or applications that have already been downloaded on the mobile or tablet device.  The Service will not be able to filter streaming content and content access via secure web site (https), RTSP
protocols, corporate APN, VPN and via Wi-Fi, other than Singtel Mobile network.

5.2.7 Singtel Mobile does not warrant having any control and/or knowledge over the relationship between the Customer and the users of the Ancillaries and/or the validity of any consent given by the users of Ancillaries, and shall not be held liable for any failure by users of the Ancillaries to provide valid consent and/or any consent unlawfully obtained. Although Singtel Mobile will use reasonable efforts to ensure that the Service will only be used to monitor and restrict the Ancillaries’ mobile internet usage, Singtel Mobile cannot and does not review and/or monitor each Customer’s usage of the Service on a case-by-case basis.

5.2.8 The Customer shall ensure that the users of the Ancillaries is the intended party whose mobile internet usage he wishes to monitor and restrict.


6.1  The number of Ancillaries (subject to the maximum number of 3 for the Paid Service and 1 for the Free Service) that can be added to the Customer’s list shall be as specified in the Service subscription plan of the Customer.

6.2  For the Paid Service, the Customer shall send a consent request via SMS from Singtel’s My Portal website to the Ancilliary. Each consent request will lapse after 24 hours from the time of request should there be no response from the Ancilliary. Once the Ancilliary accepts the Customer’s consent request, the Customer will be able to control and monitor the Ancillary’s mobile internet contents; time
limits of the Ancillary's local data access and the Ancillary’s data roaming access.

6.3 For the Free Service, Any person, including any third party, who knows the user name and password to Customer’s My Portal account will be able to control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary's local data access and the Ancillary’s data roaming access.

6.4  For avoidance of doubt, the Customer may transfer control over the Service to athird party by providing such third party with the Customer’s user name and password, and Singtel will not be responsible for any loss of functionality to the Customers’ Mobile Line or any Ancilliary’s Mobile Line as a result of such transfer. Customer shall be responsible for all actions taken by such third party. The absence of control and monitoring activities by the Customer shall not constitute termination of Service. Monthly subscription shall be billable by Singtel Mobile until the Service is terminated in accordance with these Mobile Internet Filter Terms.

6.5  Standard data charges of Singtel Mobile, as may be amended from time to time, shall apply unless otherwise stated.


7.1   The Customer accepts and agrees that Singtel Mobile does not warrant the Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the Service is free from any virus or other malicious, destructive or corrupting code or program.

7.2  The Customer accepts and agrees that no filtering service is 100% accurate and Singtel Mobile makes no warranty of filtering accuracy. This Service is not a substitute for adult supervision.

7.3  The Customer further acknowledges and agrees that Singtel Mobile:

7.3.1 Expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose in relation to the Service; and

7.3.2 Shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service.


8.1  By accepting the consent request sent by the Customer, the user of the Ancillary acknowledges that the Customer can control and monitor the Ancillary’s mobile internet browsing anytime without notice unless the access is not via Singtel Mobile network.

8.2  By accepting the Customer’s consent request, the user of the Ancillary hereby agrees to these Mobile Internet Filter Terms.


9.1  Singtel Mobile reserves the right in its absolute discretion to discontinue and/or suspend the Service without any liability whatsoever to the Customer.

Singtel Mobile reserves the right to alter, modify, add to or otherwise vary these Mobile Internet Filter Terms from time to time by notice to the Customer in such manner as Singtel Mobile deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the Service after such notice, the Customer shall be deemed to have accepted the amendments.