Multi-line Discount Terms & Conditions
Mobile Plan Discount
13.1 Customers who have signed up for SingNet mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+/Fibre Home Bundle/Unlimited Fibre ("Eligible Customer") are eligible to participate in the Mobile Plan Discount promotion (“Mobile Plan Discount Promotion”).
13.2 To qualify as a Fibre Entertainment Bundle+ subscriber, you must be subscribed to one of Fibre Home Bundle plans as well as a minimum of one of Singtel TV Pack available from 6 March 2015, a list of which can be viewed at www.singteltv.com.sg/price-plan.asp (“Eligible TV Pack”). Both the Fibre Home Bundle and Singtel TV subscriptions must be activated and registered under the same customer ID and installation address. Existing Singtel TV customers who wish to be eligible for Mobile Plan Discount benefits must upgrade their existing Singtel TV Pack to one of the the Eligible TV Packs with a new TV contract and fulfill the Eligible Customer criteria as stated in clause 13.1 and 13.2. Downgrade and/or recovery fees will apply for downgrade/early termination within existing contractual period.
13.3 The Mobile Plan Discount Promotion is only available for current Singtel Postpaid Combo Mobile Plans (“Eligible Discount Lines”) only. The Mobile Plan Discount Promotion is not applicable to business-registered customers, and Broadband on Mobile plans. A Mobile line can only be nominated to join one group of Mobile lines for The Mobile Plan Discount promotion.
13.4 For the avoidance of doubt, the following Singtel Mobile plans are not considered Eligible Discount Lines: SuperSIM Plans, Silver Plans, Youth Plans, Special Plan, Staff/Friends of Family/Staff & Family Plans, Easy Mobile Plans and Corporate Individual Scheme plans. However, the above-mentioned plans may be nominated to count towards the total Mobile lines for the purpose of determining the applicable discount rate as stated in clause 13.5.3 below ("Eligible Nomination Lines"). For avoidance of doubt, SIM Only Plans are not Eligible Discount Lines or Eligible Nomination Lines.
13.5 Mobile Plan Discount Promotion for mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+:
13.5.1 The Eligible Customer must subscribe to at least one Eligible Discount Line or Eligible Nomination Line which is designated as the key Mobile line ("Key Mobile Line").
13.5.2 The Eligible Customer will be allowed to nominate up to 4 more Mobile lines (which may be Eligible Discount Lines or Eligible Nomination Lines for the purpose of computing the discount rate as stated in clause 13.5.3, provided always that the Customer ID address of each of the account holders of the nominated lines is the same as that of the Eligible Customer.
13.5.3 If the Eligible Customer’s application is approved by Singtel Mobile, the Eligible Customer shall enjoy the applicable discount rate:
(i) Eligible Discount Line (i.e. Key Mobile Line): 10% off the Eligible Discount Line monthly subscription
(ii) Mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 15% off each Eligible Discount Line subscription
(iii) Mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 20% off each Eligible Discount Line subscription
(iv) Mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 25% off each Eligible Discount Line subscription
(v) Mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 30% off each Eligible Discount Line subscription
13.5.4 The Key Mobile Line has other additional benefits:
(i) Annual Handset upgrade: When upgrading your device after completing 12 months of the current Device Agreement contract, the early device upgrade fee will be waived.
(ii) 15% off v019 calls: refer to www.singtel.com/v019 for terms and conditions on service usage. Discount is applied to international outgoing calls from your Key Mobile Line or home line that is bundled with the Fibre Entertainment Bundle+.
(iii) Free AutoRoam: refer here for terms and condition on service usage. This add-on will cease when the Customer is no longer an Eligible Customer. The customer will need to re-apply AutoRoam or Pay-As-U-Roam to resume roaming service. This benefit will not apply to Key Mobile Lines on a Combo 1 plan, Combo 2 plan, Lite plan, iOne Plus plan, iOne SuperValue plan, iOne Value plan, or Classic plan.
(iv) Corporate Individual Scheme plans, SIM Only plans, SuperSIM plans, Staff/Friends of Family/Staff & Family plans and Easy Mobile plans are not eligible to enjoy these Key Mobile Line benefits. The Key Mobile Line benefits will cease if the Key Mobile Line is changed to a SuperSIM plan, Staff/Friends of Family/Staff & Family plan, Easy Mobile plan or Corporate Individual Scheme plan, or there is a temporary suspension of service, transfer of ownership, service relocation or termination of SingNet mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+/Fibre Home Bundle/Unlimited Fibre by the Eligible Customer.
13.6 Mobile Plan Discount Promotion for Fibre Home Bundle/Unlimited Fibre:
13.6.1 The Eligible Customer may only subscribe to a maximum of one Eligible Discount Line.
13.6.2 If the Eligible Customer’s application is approved by Singtel Mobile, the Eligible Customer shall enjoy 10% off the monthly subscription of the Eligible Discount Line.
13.7 Singtel Mobile shall determine the applicable discount rate on a monthly basis (on the 1st day of each calendar month) based on the Eligible Discount Lines and/or Eligible Nomination Lines that are not suspended or terminated during the previous calendar month. If a nomination is made after the 1st day of any calendar month, the nomination shall be approved/rejected by Singtel Mobile on the 1st day of the following calendar month and the discount (if approved by Singtel Mobile) will only be reflected in the billing cycle of the calendar month following the month of Singtel Mobile’s approval. Singtel Mobile's decision on the counting of the Eligible Discount Lines and/or Eligible Nomination Lines, and application of the discount shall be final and conclusive.
13.8 The Mobile Plan Discount Promotion will cease upon temporary suspension of service, transfer of ownership, service relocation or termination (including by conversion to any other plan) of SingNet mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+/Fibre Home Bundle/Unlimited Fibre by the Eligible Customer. The Eligible customer may re-apply to nominate lines, provided the promotion criteria as stated in clause 13.1 and 13.2 is still fulfilled after transfer of ownership or service relocation. The determination of the applicable discount rate is subjected to approval as stated in clause 13.7.
13.9 Singtel Mobile reserves the right to discontinue or terminate the Mobile Plan Discount promotion at any time without notice. Customers will not be entitled to any refund or compensation in respect of such termination.
Singtel reserves the rights to amend the terms & conditions without prior notice.
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