It has been reported that SingNet Email users have been receiving an email from "SINGNET" requesting for their password. Please do NOT respond to this email. This is a phishing email and is not sent by SingNet. SingNet would never request for your password as this is strictly confidential. Should you receive such an email, please delete it from your mailbox immediately. We will investigate into the matter.

If you have already replied with your password, please click here to change your Broadband and/or email password immediately. 

Alternatively, do report to our Abuse team at under Feedback --> Report Internet Abuse Incident

Last updated 31 May 2016

See samples of latest phishing emails: 

18th May 2016

14th May 2016

13th May 2016

2nd March 2016 (v2)

2nd March 2016 (v1)

1st March 2016

9th February 2016

4th February 2016

3rd February 2016

What is phishing?

Phishing (pronounced 'fishing') is an online version of identity theft, normally through the form of email fraud or fictitious websites. The recipient usually receives an email purporting to be from a legitimate business e.g. PayPal, eBay or banks etc requesting the user to update/ verify personal information online. Information requested may include password, credit card number, account number, personal identification number (PIN) etc which the legitimate business already has in its records.

The emails appear to be legitimate because the senders use logos and links from the actual website, however, the link to update the user's information points to a spoofed website resembling the actual site.

How can I find out if it's a fraud? 

Legitimate businesses will not request that you reveal such sensitive information. If you receive such a request, visit the business' website by typing the main URL e.g. or call their hotline for clarification.

How can I protect myself from Phishing attacks? 
  1. Never follow a link that asks you to enter personal information. 
    Links in an email may be disguised to take to you to an illegitimate website. Instead, you should go directly to the company's website by searching or typing the company's URL to ensure authenticity. 
  2. Do not reply to an email with your personal information. 
  3. You will only be sending this information directly to the perpetrator. 
  4. Do not download any attachments 
  5. Attachments may contain viruses or spyware that can be embedded into your computer. 
  6. Ensure the email is addressed specifically to you. 
    Often times, fraudulent emails are sent out in bulk and are addressed to generic terms such as customer or client. 
How can I find out more information about phishing? 

The following sites provide more information on phishing:
Phishing Alert