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Mobile Internet Filter
- Protects most smartphones and tablets connected to Singtel Mobile network
- Filters by age group so that inappropriate content will be blocked and monitored
- Manages the amount of time your child spends surfing on the smartphone or tablet
- Receives SMS or email alerts when your child surfs inappropriate content
Mobile Internet Filter
What is Mobile Internet Filter?
Mobile Internet Filter is a mobile add-on that allows you to protect your loved ones from exposure to inappropriate content, social network risks and other mobile internet threats.
What is the ‘Free 6 months’ offer for Mobile Internet Filter?
Under the IMDA mandate, all Telecommunication providers are required to offer 6 months free Mobile Internet Filter service with mobile plans signed up (new or recontract) from 1 Dec 2016.
How much does it cost if I decided to subscribe to Mobile Internet Filter, after the free 6 months?
You may subscribe to this service at a nominal monthly subscription fee of $3.21 per number, up to a maximum of 3 numbers.
|Description||Min. Contract Term||Charges (with GST)|
|Mobile Internet Filter (1 Number)||1 Month||$3.21|
|Mobile Internet Filter (2 Numbers)||1 Month||$6.42|
|Mobile Internet Filter (3 Numbers)||1 Month||$9.63|
Will I be charged for this service?
You will not be charged for this service for the first 6 months. However, after 6 months, the service will be terminated automatically unless you opt-in to continue the service.
Can I sign up for the free 6 months service later (Eg. 3 months after I sign up a new line/ recontract)?
Yes, you may subscribe to the free 6 months service anytime via My Account.
How do I opt-in to continue Mobile Internet Filter, after the free 6 months?
You may opt-in for this service via My Account.
Will I be updated and notified on my free 6 months expiry?
Yes, an SMS will be sent to you on the 7th, 3rd and 1 day before service expiry. If you opt-in through the SMS, you will be subscribed to the payable service (1 Number) at $3.21 per month immediately.
Am I eligible for another free 6 months every time I recontract my mobile service?
No, you are not eligible.
How many times can I enjoy the free 6 months service?
Every mobile number can only enjoy the free 6 months service once. Customers who do not complete the full free 6 months term, cannot enjoy the free service the 2nd time as they had been provisioned with the free service once before.
What happens if I change my mobile number? Will the free 6 months service continue on my new number?
I am a Corporate customer, can I sign up for the free 6 months service?
No, you may not as the free 6 months service is only applicable for RES/CIS (non-corporate) customers.
What is the difference between the chargeable service and the free 6 months service?
On the chargeable Mobile Internet Filter service, the main line can nominate up to 3 numbers and block their mobile content usage accordingly. For example, only the parent’s line needs to subscribe to the service and the content usage on up to 3 of his/her children’s’ mobile line will be managed as well at no additional subscription charge. The free 6 months Mobile Internet Filter service (mandated by IMDA) only works on the main subscribed mobile number and is not allowed to nominate for any additional lines to enjoy the service. If you wish to manage your child’s content usage on the mobile phone, please subscribe your child’s mobile number to the free 6 months service individually.
How does Mobile Internet Filter service work and what are the benefits to using this service?
- Set your child’s mobile internet content filtering according to age group
- Age category:
- Child: Below 12 years old
- Teens: 13-18 years old
- Receive alert reports via SMS or email when your child surfs inappropriate content on their mobile device
- Set time restrictions for mobile internet access
|Child (Below 12 years old)||Teens (13 - 18 years old)|
• Communication and Social Network
How can I sign up for Mobile Internet Filter service?
You can simply sign up for this service via:
a. Simply dialing *MIF (*643) and reply with respective option for service activations.
b. My Portal
c. My Account
d. Singtel Retail shops & SERs
Once the service is activated, you can proceed to My Portal website (https://myportal.singtel.com/web/guest/home) on your computer or on your phone to personalize your settings for your designated nominated number(s).
Is there any termination penalty for Mobile Internet Filter service?
The minimum term is 1 month, thus any termination within the month will still be charged.
Is Mobile Internet Filter service device dependent?
No, Mobile Internet Filter is compatible on most mobile devices, excludes BlackBerry devices.
Do I need to download any application on to my child’s mobile phone before using this service?
No, you do not need to download any application onto your child’s mobile phone. Simply log in to My Portal website through your computer or through your phone to manage all settings.
Do I need to download any application on to my mobile phone before using this service?
No, you do not need to download any specific Mobile Internet Filter application on to your mobile phone. Simply log in to My Portal website through your computer or through your phone to manage all the settings.
Am I able to know which restricted websites my child has visited on his/her mobile device?
Yes, you can have up to 1 month’s visibility of all the restricted websites that your child has browsed on their mobile device once you set the alerts. Simply log in to My Portal website and select the report period for each child’s line. You can also choose to be alerted via SMS or email upon the access of the restricted websites. The report lists all website access within each browsed page including banners or links that may fall under the restricted content categories.
What does Mobile Internet Filter service track and manage?
Mobile Internet Filter service lets you track and manage your child’s mobile internet access activity from content filtering to time restrictions.
Will Mobile Internet Filter service still work if my child’s mobile device is connected via WiFi?
No, this service will not work if the mobile device is connected via WiFi, be it at or out of home.
Will Mobile Internet Filter service still work if my child roams overseas?
Yes, this service will still work if your child is roaming overseas regardless of the mobile data network that they log on to.
Will Mobile Internet Filter service still work if my child is using mobile applications e.g. specific video or social media applications, on their device instead of the phone’s native browser?
Mobile Internet Filter service may not work as each unique mobile application is designed differently and they might not be filtered through the Singtel mobile network.
Can I enjoy the same Mobile Internet Filter protection for my child at home?
Singtel is pleased to introduce Home Internet Filter t hat is customized to help families better manage their home devices.
Do I need to obtain any prior approval before I can personalize my child’s profile?
To prevent potential abuse of the service and to protect our customers’ interest, an SMS will be sent to the newly added number under your Mobile Internet Filter account. Your child will need to reply and acknowledge the service acceptance via the same SMS within 24 hours before you can start personalizing his/her profile.
My iPad with a Singtel mobile broadband SIM card cannot receive and send SMS. Can I control my child accessing my iPad?
Every mobile broadband SIM card has an assigned mobile number as well. After you have added the mobile number in your iPad under your child list, the user can log in to My Portal website with your iPad mobile number and acknowledge the service acceptance from the My Portal website.
What happens if my child does not accept the service within 24 hours?
You will be notified when your child fails to accept the service within 24 hours. You will then need to log in to My Portal website to resend your request.
What happens if my child changes his/her mobile phone but retains the same mobile number?
The service will continue with the new mobile phone without any service interruption as the management of the mobile phone is done remotely via web and for the use of the mobile line specifically.
Note: This service is currently not available for prepaid customers and also not supported on BlackBerry devices.
What happens if my child changes his/her SIM card but retains the same mobile number and handset?
The service will continue with the new mobile phone without any service interruption as the management of the mobile phone is done remotely via web and for the use of the mobile line specifically.
What happens if my child changes his/her mobile number?
You will need to remove your child’s old mobile number and add his/her new mobile number via the Mobile Internet Filter service in My Portal website. Just like adding a new number during the initial set-up, you can only personalize the settings for the designated mobile number after the child accepts the service.
What happens if I changed my mobile number?
You need to terminate Mobile Internet Filter service under your old number. You will then need to reapply for the service and create a new personalization/profile under your new Singtel mobile number.
Is Mobile Internet Filter service supported when using a Multi-SIM?
Yes, this service is supported on both the primary and secondary SIMs.
Is Mobile Internet Filter service supported on mobile broadband (dongles and tablets)?
Yes, this service is supported on mobile broadband.
What is my My Portal username and password?
Your username is your mobile number with a 65 prefix and the password is your OnePass password. Kindly create a Singtel Mobile My Portal website via https://myportal.singtel.com/web/guest/home if you do not have one currently.
Can I customize the Mobile Internet Filter service to suit my individual child’s profile?
Yes. This service offers customizable settings for up to 3 numbers each under 1 mobile account. For instance, you can set mobile internet filter for your primary school child under age category below 12 and your teenager between 13-18 years old. Similarly, you can select and customize the time restrictions based on their individual schedules of up to a maximum of 3 restriction groups.
Please click here for reference on the steps to set up.
How does Singtel decide on which websites to block with Mobile Internet Filter service?
Singtel uses a pre-selected content categories filtering based on the age of the subscribed child provided. Any websites that falls under these pre-selected content categories will be blocked. The websites content categorization is managed by a professional company that analyses the websites and the database is managed and updated regularly.
How do I know which are the pre-selected content categories which are blocked for my child under Mobile Internet Filter service?
Please refer to question 13 for the pre-selected content categories.
Note: With the proliferations of internet contents daily, no filtering service will be 100% foolproof. Parents or guardians should note that this service is not a replacement for parental/ adult supervision. The service may not block access to all unwanted or undesirable websites and Singtel makes no warranty of filtering accuracy.
Can I customize the content categories or specific website to be blocked for my child?
We regret to inform you that the pre-selected mobile content categories are fixed and cannot be customized.
Can I customize the time restrictions limited for my child?
Yes. You can customize the time restrictions up to a maximum of 3 restriction groups.
SINGTEL MOBILE SPECIFIC TERMS AND CONDITIONS FOR MOBILE INTERNET FILTER SERVICE (“MOBILE INTERNET FILTER TERMS”)
1. INCORPORATION BY REFERENCE
1.1 In addition to:-
(a) the General Terms and Conditions of Service (available at: http://info.singtel.com/terms-general) (“the General Terms”);
(b) the Specific Terms and Conditions for Singtel Mobile (available at: http://info.singtel.com/terms-mobile) (“the Specific Terms”);
(c) Singtel's Billing Terms and Conditions (available at: http://info.singtel.com/terms-billing) (“Singtel’s Billing Terms”); and
(d) Terms and Conditions of My Singtel Account (available at: http://www.ideas.singtel.com/mobile/support/tc.jsp) ("My Singtel Account Terms").
which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Mobile Internet Filter Terms.
1.2 In the event of any conflict or inconsistency between the General Terms, Singtel's Billing Terms, My Singtel Account Terms and/or these Mobile Internet Filter Terms, such conflict or inconsistency shall be resolved in accordance with the provisions of the General Terms.
1.3 In the event of any conflict or inconsistency between any provision of the Specific Terms and any provision of these Mobile Internet Filter Terms, these Mobile Internet Filter Terms shall prevail over the Specific Terms.
2. DEFINITIONS AND INTERPRETATIONS
2.1 In these Mobile Internet Filter Terms, the following words and expressions shall have the following meanings:
"Ancillary” means the individual whose mobile internet contents/time limits of local data access and data roaming access is being controlled and monitored by the Customer.
"Customer" means the customer who subscribes to the Service.
“Singtel" means Singapore Telecommunications Limited (CRN: 199201624D).
"Singtel Mobile" means Singapore Telecom Mobile Pte Ltd (CRN: 199406031E).
"Singtel Group Company" means Singtel and each related corporation of Singtel within the meaning given in the Companies Act.
"Service" means the service known as Mobile Internet Filter which allows Customers to control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary’s local data access and the Ancillary’s data roaming access.
"Territory" means Republic of Singapore.
2.2 The headings or titles to the Clauses in these Mobile Internet Filter Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Mobile Internet Filter Terms.
2.3 The words and expressions used in these Mobile Internet Filter Terms that are defined in the General Terms, the Specific Terms, Singtel’s Billing Terms and/or My Singtel Account Terms but which are not defined herein, shall have the same meanings as defined in the General Terms, the Specific Terms Singtel’s Billing Terms and/or My Singtel Account Terms unless expressly defined herein or the context otherwise requires.
3. Subscription, Commencement of Service and Minimum Subscription Period
3.1 The Service is available to all Singtel Mobile postpaid customers. Both the Customer and the Ancillary must be Singtel Mobile postpaid customers. Each Customer is entitled to subscribe for up to a maximum of 5 mobile numbers under his individual line.
3.2 The Service shall be activated on the date the Customer subscribes to the Service ("Commencement Date"). Thereafter, the Service shall continue in force until terminated by Singtel Mobile or the Customer.
3.3 The Minimum Subscription Period for the Service is:
3.3.1 A period of one (1) month from the Commencement Date of the Service; or
3.3.2 Such other period as may be stipulated by Singtel Mobile as the minimum subscription period.
4.1 The Customer may terminate the Service by calling 1688.
4.2 Where the Customer terminates the Service, the Customer shall be liable for the fees and/or charges for the Service till the end of the said calendar month in which the termination occurs. No pro-rationing of the fees and/or charges will be granted.
4.3 Upon termination of this Agreement, the Customer acknowledges that all licenses and rights to use the Service shall terminate, and agrees to cease any and all use of the Service.
4.4 Without prejudice to anything in the General Terms and Specific Terms, Singtel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No notice will be required to be given of such action and Singtel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.
5. CUSTOMER OBLIGATIONS AND ACKNOWLEDGEMENT
5.1 The Customer agrees not to use and not to allow or permit any other person to use the Service to:
5.1.1 Cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever or violate or infringe any other person's rights (including but not limited to the right of privacy), or interfere with another person's use of the Service;
5.1.2 Violate any laws, policies, guidelines or regulations of the Territory, including but not limited to any laws, policies, guidelines or regulations applicable to the business and operations of Singtel Mobile and/or any Singtel Group Company;
5.1.3 Carry out any activities which Singtel Mobile considers to be actually or potentially injurious to other Customers or persons, or to the operation or reputation of Singtel Mobile and/or any Singtel Group Company; and / or
5.1.4 Do any act that may at any time be prohibited by Singtel's Acceptable Use Policy which can be found at http://info.singtel.com/terms-mobile-aup.
5.2 The Customer acknowledges and agrees that:
5.2.1 The use of and subscription to the Service shall be deemed as acceptance of these Mobile Internet Filter Terms and amendments thereof;
5.2.2 The Customer’s and Ancillary's mobile numbers may be disclosed to Singtel or its business partners for the provision of this Service;
5.2.3 The Ancillary’s mobile browsing information provided under the Service will only be provided when the Ancillary logs in to Singtel Mobile network using the phone’s default native browser;
5.2.4 The Service is dependent on network availability and coverage;
5.2.5 Content categorization by age is based on Singtel Mobile vendor’s recommendations;
5.2.6 The Service will not be able to filter access to the content or applications that have already been downloaded on the mobile or tablet device. The Service will not be able to filter streaming content and content access via secure web site (https), RTSP protocols, corporate APN, VPN and via Wi-Fi, other than Singtel Mobile network.
5.2.7 Singtel Mobile does not warrant having any control and/or knowledge over the relationship between the Customer and the Ancillary and/or the validity of any consent given by an Ancillary, and shall not be held liable for any failure by Ancillary to provide valid consent and/or any consent unlawfully obtained. Although Singtel Mobile will use reasonable efforts to ensure that the Service will only be used to monitor and restrict the Ancillary’s mobile internet usage, Singtel Mobile cannot and does not review and/or monitor each Customer’s usage of the Service on a case-by-case basis.
5.2.8 The Customer shall ensure that the Ancillary is the intended party whose mobile internet usage he wishes to monitor and restrict.
6. USE OF THE SERVICE
6.1 The number of Ancillaries (subject to the maximum number of 5) that can be added to the Customer’s list shall be as specified in the Service subscription plan of the Customer.
6.2 The Customer shall send a consent request via SMS to the individual whose mobile internet usage he wishes to monitor and restrict. Each consent request will lapse after 24 hours from the time of request should there be no response from the said individual. Once the individual accepts the Customer’s consent request, the Customer will be able control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary's local data access and the Ancillary’s data roaming access.
6.3 For the avoidance of doubt, the absence of control and monitoring activities by the Customer shall not constitute termination of Service. Monthly subscription shall be billable by Singtel Mobile until the Service is terminated in accordance with these Mobile Internet Filter Terms.
6.4 Standard data charges of Singtel Mobile, as may be amended from time to time, shall apply unless otherwise stated.
7.1 The Customer accepts and agrees that Singtel Mobile does not warrant the Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the Service is free from any virus or other malicious, destructive or corrupting code or program.
7.2 The Customer accepts and agrees that no filtering service is 100% accurate and Singtel Mobile makes no warranty of filtering accuracy. This Service is not a substitute for adult supervision.
7.3 The Customer further acknowledges and agrees that Singtel Mobile:
7.3.1 Expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose in relation to the Service; and
7.3.2 Shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service.
8. TERMS AND CONDITIONS FOR the ancillary
8.1 By accepting the consent request sent by the Customer, the Ancillary acknowledges that the Customer can control and monitor the Ancillary’s mobile internet browsing anytime without notice unless the access is not via Singtel Mobile network.
8.2 By accepting the Customer’s consent request, the Ancillary hereby agrees to these Mobile Internet Filter Terms.
9.1 Singtel Mobile reserves the right in its absolute discretion to discontinue and/or suspend the Service without any liability whatsoever to the Customer.
Singtel Mobile reserves the right to alter, modify, add to or otherwise vary these Mobile Internet Filter Terms from time to time by notice to the Customer in such manner as Singtel Mobile deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the Service after such notice, the Customer shall be deemed to have accepted the amendments.