Singtel 5G+

1. How is Singtel 5G+ different from 5G?
 

Singtel 5G+ is the next-generation evolution of our 5G network that sets a new global standard in everyday mobile connectivity. Now, 5G comes with a huge PLUS; it’s the only 5G network in Singapore with 700MHhz spectrum for the best nationwide coverage, even deep indoors. 
 

With increased signal strength of up to 40% in high-rise, underground and remote areas across Singapore, customers can enjoy uninterrupted calls and data services even in locations like basement carparks, HDB estates and high-rise buildings. 
 

Our 5G+ Master Plan brings you enhanced network, roaming, security and priority experiences – made possible by advanced network slicing technology. Plus, look forward to even more delights this SG60. 

 

2. How can I enjoy Singtel 5G+?
 

All Singtel customers on our 5G plans have been upgraded to 5G+ for FREE. This upgrade happened automatically on 7 February 2025. 
 

 

3. How do I ensure that I enjoy the full experience of Singtel 5G+? 
 

Step 1: To enjoy the full experience, ensure that you’re on a 5G Standalone (SA)-compatible handset.

 

Step 2: Check that you have a Singtel 5G SIM card or eSIM. If you’re using a 4G SIM card, simply change to a 5G+ eSIM via My Singtel app from 24 April 2025. Or, stop by any of our self-service kiosks to upgrade your SIM card for FREE.

 

Step 3: Ensure that your 5G SA settings are ‘ON’. A step-by-step guide is available here. 

 

4.  How do I check if I have been provisioned Singtel 5G+?
 

When you see the 5G icon on your phone, it means you’re logged onto the Singtel 5G+ network.

Alternatively, simply log into My Singtel app to check if '5G Service' is displayed in the 'Manage Add-Ons' section.

 

 

5. What should I do if I’m unable to connect to 5G+ on my device?
 

Check your device settings and ensure that your 5G network mode is turned on. Find detailed step-by-step instructions here. Rest assured, we’ll get you up and running in no time.

 

6. What is the Singtel 5G+ speed range?
 

Stay ahead with superior speeds on the Singtel 5G+ network: 
 

5G+: Download speed of up to 1Gbps, Upload speed of up to 100Mbps

5G+ Enhanced: Up to 2X faster 

5G+ Priority: Up to 4X faster 

 

 

Singtel 5G+ Master Plan

1. What is the Singtel 5G+ Master Plan?

The Singtel 5G+ Master Plan is a world-first initiative designed to support Smart Nation living for all our customers, redefining our mobile service offerings with differentiated 5G+ connectivity and experiences. The Master Plan brings you enhanced network, roaming, security and priority experiences—made possible by advanced network slicing technology. 

 

Now, this changes everything. If you are on a Singtel 5G plan, you are already on 5G+. And if you want MORE, you can get on 5G+ Enhanced; or always be put FIRST with 5G+ Priority. 

 

2. What is 'network slicing'?

It’s a sophisticated 5G technology, providing unparalleled agility, flexibility and scalability of network resources. Put simply, you get to choose a 'slice' of our network that dynamically adapts to your needs with up to 4X faster speed, with seamless connectivity and robust security–even while roaming.

 

Singtel 5G+ Priority

1. What is Singtel 5G+ Priority?

Singtel 5G+ Priority is all about an experience that puts you FIRST:
 

First on our 5G+ Priority Lane, always. With 4X the speed. 

First to detect emerging threats with advanced real-time monitoring with Mobile Protect, at no additional cost.

First to enjoy this unparalleled security with Mobile Protect while you roam.

First to be served, always. Enjoy dedicated in-store, hotline & chat service.

First to pre-order the latest devices. Enjoy FREE delivery, exclusive deals and 15% OFF selected mobile accessories at Singtel shops.

2. What is Priority Lane?

Being on the 5G+ Priority Lane means your mobile connectivity is always put first on our network. Just like how the front of an aircraft is reserved for premium customers, priority customers have a dedicated 'slice' of the Singtel 5G+ network. When you’re on the Priority Lane, your connections are prioritised, always first and 4X faster—just like your luggage with a priority tag. 

3. What is Priority Roaming?

Priority Roaming means you’re the first to enjoy unparalleled security with Mobile Protect while you roam, and you enjoy better coverage with first-choice network partners across 81 destinations. 

 

Did you know? Even when you are roaming overseas, your connectivity is on Singtel’s trusted network. This means roaming is more secure than public WiFi or alternative SIMs. And, with Mobile Protect included in your 5G+ Priority plan, at no additional cost, you can be assured of real-time protection against cyber threats like phishing, malware and spyware—even as you roam. 

 

4. What is Priority Care?

Priority Care means that you are first to be served, always. Just like how on a first-class journey, you are first to be served at every point, we will take care of your every need. Enjoy dedicated in-store, hotline and chat service—first. 

 

5. What is Priority Security?

Priority Security means you will be first to detect emerging threats. With complimentary Mobile Protect, stay assured of real-time protection against cyberthreats like phishing, malware and spyware. This advanced monitoring service continuously inspects webpages, blocking access or downloads if you accidentally click on a malicious link or scan a fake QR code—even when roaming overseas. 

 

Manage your Mobile Protect subscription via My Singtel app at no cost, in the “My add-ons” section. 

And, we don’t think there can be too much security. That’s why our plans also include free McAfee Mobile Security. 

 

6. What are Priority Deals?

Priority Deals means you’re the first to be invited to pre-order the latest devices. Also enjoy FREE delivery, exclusive promotions and 15% OFF selected mobile accessories at Singtel shops.

 

7. How can I enjoy Singtel 5G+ Priority?

You can enjoy Singtel 5G+ Priority through our Phone Plans, SIM Only Plans, Enterprise Plans or Business Plans. From April 2025 onwards, current customers on 5G+ Priority plans will progressively start to notice a new '5G+ Priority' label on their My Singtel app.

8. How do I ensure that I enjoy the full experience of Singtel 5G+ Priority? 
 

Step 1: To enjoy the full experience, ensure that you’re on a 5G Standalone (SA)-compatible handset.

 

Step 2: Check that you have a Singtel 5G SIM card or eSIM. If you’re using a 4G SIM card, simply change to a 5G+ eSIM via My Singtel app from 24 April 2025. Or, stop by any of our self-service kiosks to upgrade your SIM card for FREE.

 

Step 3: Ensure that your 5G SA settings are ‘ON’. A step-by-step guide is available here. 

 

 

9. How do I check if I have been provisioned 5G+ Priority? 

Simply log in to My Singtel app. Once the Priority experience has been activated on your plan, a “5G+ Priority” label, will be displayed next to your number.

If you notice any brief issues, a quick restart of your phone should help. Rest assured, we’ll get you up and running in no time.

 

10. I am on a plan that comes with 5G+ Priority but the “5G+ Priority” label is not next to my number on My Singtel app. What should I do?

Thank you for choosing to our 5G+ Priority experience. Rest assured that we are working hard to progressively onboard all Priority customers by June 2025 and you should see the label in My Singtel app very soon. 

 

If you’d like to get in touch, you’ll be First to be served on our hotline at 1688 or chat with us on My Singtel app.

 

 

Singtel 5G+ Enhanced

1. What is 5G+ Enhanced?

Singtel 5G+ Enhanced is all about enjoying the power of MORE:
 

More coverage, more speed. Enjoy 2X faster speed, in every moment.

More coverage, worldwide. Roam confidently with trusted network partners across >80 destinations.

More support, with 24/7 hotline & chat.

More peace of mind, wherever you go—with free McAfee Mobile Security.

More for you, including deals on the latest phones. 

 

2. What is Enhanced Network?

Enhanced Network means more coverage and more speed. Enjoy enhanced coverage even deep indoors, in lifts and underground—at 2X faster speed, in every moment. 

3. What is Enhanced Roaming?

Enhanced Roaming means you’ll enjoy more coverage, worldwide. With roaming across 81 destinations, Singtel partners with multiple trusted top-tier telcos in each city to ensure you roam seamlessly and safely. 

Did you know? Even when you are roaming overseas, your connectivity is on Singtel’s trusted network. This means roaming is more secure than public WiFi or alternative SIMs. 

 

4. What is Enhanced Care?

Enhanced Care means you get more support, with our 24/7 hotline and chat access–always. 

5. What is Enhanced Security?

Enhanced Security means your connection has more encryption and is safer for peace of mind, wherever you go. The Singtel 5G+ network blocks millions of potential scam calls and messages every month. Simply put, we don’t think there can be too much security. That’s why our plans give you free McAfee Mobile Security. 

6. What are Enhanced Deals?

Enhanced Deals means that you get more deals on the latest phones and more. Discover more ways to get more value from your connectivity and tech, to enjoy all that matters to you. 

7. How can I enjoy Singtel 5G+ Enhanced?

You can enjoy Singtel 5G+ Enhanced through our Phone Plans, SIM Only Plans, Enterprise Plans or Business Plans. In celebration of SG60, customers on 5G+ Enhanced plans will automatically be upgraded to 5G+ Enhanced from August 2025.
 

Want to be the first to experience 5G+ Enhanced? Simply register your interest here.