Switching from heya to hi! Plan?

We are moving to hi! by Singtel

 

At Singtel, we’re always looking ahead to bring you better experiences. That’s why heya is moving to the newly rebranded hi! by Singtel, offering even more value, flexibility and seamless connectivity.

 

heya has offered customers a flexible and affordable mobile plan with local and roaming data. With the new hi! by Singtel, we’re taking things further. This rebrand is more than just a name change, it reflects our commitment to upgrading our systems and services to serve our customers better. Starting 1 December 2025, existing heya customers will enjoy a smooth transition to hi! by Singtel. Our customers will be notified via SMS.

 

hi! by Singtel is another way of saying hello to possibilities, whether you’re staying connected locally or exploring the world.

 

For more details on hi! by Singtel, visit www.singtel.com/hi

We will automatically move your heya plan to hi! by Singtel.

 

You don’t need to do anything until your next top-up.

If you are on a heya monthly plan, your plan and auto-payment will continue on hi! by Singtel with the same benefits. 
If you are using a one-time heya plan, your current plan will continue on hi! by Singtel with the same remaining validity, data and minutes. After it ends, just top up a hi! by Singtel Plan.
If you are 60 years old and above, you can top up the $7 hi! Senior Plan. Please ensure your NRIC age is updated correctly.

 

Download the new hi! by Singtel app (https://hiapp.singtel.com) to check your balance or buy plans/add-ons, or visit any hi! Retailer to buy a hi! by Singtel Plan. 

Your active plan entitlements, balance wallet credits, registered details, and preset payment will be moved over to hi! by Singtel.

We will officially move from heya app to hi! by Singtel app starting from 1 December 2025. Please retrieve all your past heya bills from heya app by then.

Unfortunately, after moving to the new hi! by Singtel app, only new transactions made within the app will be visible. We recommend taking screenshots of your past bills in the heya app before 1 December 2025. 

Yes, you may download hi! by Singtel app via Apple App Store or Google Play Store (https://hiapp.singtel.com) to manage your account.

Yes, you may subscribe to any heya monthly plan on the heya app before 1 December 2025 if you wish to continue enjoying your heya plan benefits after the move to hi! by Singtel. 

No, this transition to hi! by Singtel is seamless, just download the new app and we will do the rest.

We will notify you when your free 6-month period is ending. After that, you can top up the $7 hi! Senior Plan on the hi! by Singtel app (https://hiapp.singtel.com) or at any hi! retailer.

Do check out our plans at www.singtel.com/hi

We will maintain the heya rollover feature in hi! by Singtel.