FAQs

Question 1

What broadband plans can I choose from?

Accepted Answer

You can choose from Singtel fibre broadband plans at 3Gbps, 5Gbps, and 10Gbps, with prices starting from around $39.90/month (on a 24-month contract), depending on the speed tier and bundle selected.

3Gbps plans – from about $39.90/month, ideal for everyday browsing and streaming

5Gbps plans – from about $44.90/month, suited for heavier usage and larger households

10Gbps plans – from about $39.90–$65.90/month (promo-dependent), offering top-tier speeds and performance

Pricing varies based on promotions, router bundles, and add-ons, but all plans are designed to scale with your home’s speed and coverage needs.

Question 2

What do I get with the 3Gbps plan?

Accepted Answer

Singtel’s 3Gbps fibre broadband plan starts from $39.90/month and includes a WiFi 7 router, Home Line, plus 12 months of Broadband Protect. It’s a good fit if you want fast, straightforward home broadband with built-in security.

Question 3

What do I get with the 5Gbps plan?

Accepted Answer

Singtel’s 5Gbps fibre broadband plan starts from $49.70/month and includes a WiFi 7 router, Home Line, plus 12 months of Broadband Protect. It’s a strong fit for bigger homes or households with more devices connected at the same time.

Question 4

What is included in the 10Gbps plan?

Accepted Answer

Singtel’s 10Gbps all-in broadband plan includes a Home Line, 12 months of Broadband Protect as well as value added productivity and lifestyle subscriptions such as 6 months of HBO Max Standard. It’s Singtel’s fastest home broadband plan, ideal if you want the most premium speed option for a heavier-use home setup.

Question 5

Can I get broadband with TV and entertainment?

Accepted Answer

Yes. Singtel offers a number of 10Gbps Broadband + TV bundles that comes with 12 months of Broadband Protect and 6 months of HBO Max Standard. It’s great value if you're looking for the complete Home experience of broadband and entertainment together in one bundle.

Question 6

Do you have a broadband option for my new home?

Accepted Answer

Yes. Singtel offers a new-home broadband plan from $29.90/month, including a WiFi 7 router and 12 months of Broadband Protect. It’s designed to help you get connected quickly with your new home WiFi and security in one setup.

Question 7

How do I recontract my Singtel broadband plan?

Accepted Answer

If you’re already on Singtel broadband, you can check your recontract eligibility and plans, along with exclusive deals by logging into the My Singtel App to review your current line. If you’re eligible, you’ll be able to see the offers available for your account.

Question 8

What if I need stronger WiFi coverage for a bigger home?

Accepted Answer

For bigger homes, Singtel offers mesh routers as add-ons or part of the core plan if you are looking for wider coverage. If you need a more customised setup for a multi-storey home, Singtel also offers Fibre to the Room, or FTTR, for more a personalised solution for WiFi coverage.

Question 9

What is the timeline required for installation?

Accepted Answer

Our sales consultants will process your application within 3 working days and we'll be arranging for 2 installation appointments at the earliest availability.

Activation of Net Link Trust (NLT) Fibre Terminal Point for equipments such as your router (typically 1 week after sign-up)
Singtel appointment for installation of your router (as early as 2 days after NLT activation)

Once your appointments have been scheduled, you will receive:
An email with your Fibre Broadband plan sales agreement
An SMS stating the date and time of your NLT installation and Singtel installation.

If you wish to change the date and time of your installations, you will be able to do so via a link in the SMS with your installation appointment details.

Question 10

What do I need to prepare for the installation?

Accepted Answer

2 power points, 1 for the Optical Network Router and 1 for the Wireless Access Point / Router.

Question 11

What happens during NLT and Singtel installation?

Accepted Answer

NetLink Trust (NLT) installation - A fibre termination point for equipment such as your router will be activated either remotely or on site by NLT engineers first. For maximum broadband connection, NLT engineers may advise on the cabling and wiring required. NLT will advise if you need to be present for this installation.

Singtel installation – Our field engineers will install and set up the Optical Network Terminal and Wireless Access Point / Router. You will need to be present for the Singtel installation.

Question 12

Moving house but still in contract for your Singtel Fibre Broadband?

Accepted Answer

Click here for relocation of your current Fibre Broadband services.

Question 13

What broadband plans can I choose from?

Accepted Answer

Singtel offers 3Gbps, 5Gbps and 10Gbps fibre broadband plans. The 3Gbps plan starts from $39.90/month, the 5Gbps plan from $44.90/month, and the 10Gbps plan from $79.90/month. Depending on the plan you choose, you can also get WiFi 7 equipment, 12 months of Broadband Protect, wider home coverage and selected bundled perks.

Question 14

What do I get with the 3Gbps plan?

Accepted Answer

Singtel’s 3Gbps fibre broadband plan starts from $39.90/month and includes a WiFi 7 router plus 12 months of Broadband Protect. It’s a good fit if you want fast, straightforward home broadband with built-in security.

Question 15

What do I get with the 5Gbps plan?

Accepted Answer

Singtel’s 5Gbps fibre broadband plan starts from $49.70/month and includes a pair of WiFi 7 routers for wider home coverage, plus 12 months of Broadband Protect. It’s a strong fit for bigger homes or households with more devices connected at the same time.

Question 16

What is included in the 10Gbps plan?

Accepted Answer

Singtel’s 10Gbps fibre broadband plan starts from $79.90/month and includes 12 months of Broadband Protect, plus your choice of a bundled gadget. It’s Singtel’s fastest home broadband plan, ideal if you want the most premium speed option for a heavier-use home setup.

Question 17

Can I get broadband with TV and entertainment?

Accepted Answer

Yes. Singtel offers a 10Gbps Broadband + Singtel TV bundle that comes with 2 free years of 10Gbps broadband, 12 months of Broadband Protect and Amazon Prime. It’s a convenient option if you want broadband and entertainment together in one bundle.

Question 18

Do you have a broadband option for my new home?

Accepted Answer

Yes. Singtel offers a new-home broadband plan from $38.70/month, including a WiFi 7 router and 12 months of Broadband Protect. It’s designed to help you get connected quickly with home WiFi and security in one setup.

Question 19

How do I recontract my Singtel broadband plan?

Accepted Answer

If you’re already on Singtel broadband, you can check your recontract plans and exclusive deals by logging in to review your current line. Once you’re eligible, you’ll be able to see the offers available for your account.

Question 20

What if I need stronger WiFi coverage for a bigger home?

Accepted Answer

For bigger homes, Singtel offers the 5Gbps plan with a pair of WiFi 7 routers for wider coverage. If you need a more customised setup for a multi-storey home, Singtel also offers Fibre to the Room, or FTTR, for more personalised WiFi coverage.

Question 21

Can I add more services to my broadband plan?

Accepted Answer

Yes. You can add services such as Broadband Protect Plus, Parental Control Pass, NordVPN Ultimate and Spotify Premium, along with other custom home solutions depending on your needs.

Question 22

Why should I choose Singtel fibre broadband?

Accepted Answer

Choose Singtel fibre broadband if you want fast home speeds, built-in protection and the flexibility to add entertainment. Singtel offers plans from 3Gbps to 10Gbps, includes 12 months of Broadband Protect on its main fibre plans, and gives you options such as WiFi 7 equipment, Singtel TV and Amazon Prime on selected offers.

Find the perfect fibre broadband plan for every need

Looking for something else?  Explore custom plans and solutions.

Less the worries with a more reliable network with SG's most trusted broadband.

Fuss Free Services

Enhanced Security

Endless Entertainment

FAQs

Find the perfect fibre broadband plan for every need

Looking for something else? Explore custom plans and solutions.

Less the worries with a more reliable network with SG's most trusted broadband.​

Fuss Free Services

Enhanced Security

Endless Entertainment

FAQs

Looking for something else?  Explore custom plans and solutions.

Less the worries with a more reliable network with SG's most trusted broadband.