I have recently changed my plan. Why is the new plan not reflected in my bill yet? Your bill was processed before your new plan had been activated. The subscription charges for your new plan and the refund for the subscription of your old plan will be reflected in your next bill. I called your Customer Service and was promised that my charges will be waived. Why is the waiver not reflected in the bill? Your bill was processed before the waiver had been approved. The waiver of charges will be reflected in your next bill.
Calculation of Charges
How are mobile roaming charges calculated? To see how the mobile roaming charges are calculated, please refer to the “AutoRoam” or “Pay-As-U-Roam” bill explainer. I have recently changed my subscription plan. How will my charges be calculated? To see how the new subscription charges are calculated, please refer to the “Change of Plan” bill explainer page.
Higher Than Expected Bill Charges
Why are my mobile usage charges higher than expected? This could be due to a few reasons:<br>
1. You may have changed your billing cycle to a later date, which resulted in a longer billing period.<br>
2. Perhaps you have made long duration international calls or roaming calls. If you wish to view the call details of your mobile service, please sign up for eBill <a href = "https://www.singtel.com/personal/my-account/bills-payments/bill-request-alerts">here</a> where your call details are provided at no cost.<br> Why are my overall bill charges higher than expected? This could be due to new service that you have signed up for and are billed for a pro-rated subscription for the current month and an advance full month subscription. <br><br>
To see examples of how charges are calculated for a new service, please refer to the “First Bill” bill explainer page. <br><br>
To see examples of how charges are calculated for change of plans, please refer to the “Change of Plan” bill explainer page.
Roaming Calls and Charges
What are AutoRoam and AutoRoam re-routed IDD Calls? 1. AutoRoam is a value-added service that allows you to stay in touch via phone calls, SMSes and data when you travel overseas. AutoRoam automatically connects you to Singtel’s roaming services without any additional surcharge to current roaming rates.
<br> <br>2. AutoRoam re-routed IDD Calls are incoming calls you received while you were overseas which have been re-routed from Singapore to the country you are in. You will be billed the Singtel IDD rate for such calls. What is GlobalDial 121? GlobalDial 121 is a service that allows you to call back to Singapore and other countries while you are roaming overseas. To see how the charge is being presented on the bill, please refer to “Autoroam” or “Pay-As-U-Roam” bill explainer page. Why is there a surcharge for Pay-As-U-Roam (PAUR)? With no registration fee and no recurring monthly fee, PAYR enables you to stay in touch via phone calls, SMSes and data in more than 238 international destinations. You are also able to make calls using GlobalDial 121 or IDD001 and enjoy competitive savings. You’ll receive all these benefits with just a 25% surcharge to your roaming call charges.
To see how the charge is being presented on the bill, please refer to “Pay-As-U-Roam” bill explainer.