Charges Not Shown on Bill

I have recently changed my plan. Why is the new plan not reflected in my bill yet?
Your bill was processed before your new plan had been activated. The subscription charges for your new plan and the refund for the subscription of your old plan will be reflected in your next bill.
I called your Customer Service and was promised that my charges will be waived. Why is the waiver not reflected in the bill?
Your bill was processed before the waiver had been approved. The waiver of charges will be reflected in your next bill.

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