Your fibre connection is unavailable

Here’s what you can do.
 

1. Power off and on your device.

2. Ensure that the fibre patch cable is securely connected to the PON port of your device and the other end is connected to the Fibre Termination Point.

Ericsson Optical Network Terminal No PON light/red PON light

You will see a green PON/internet light on your device.

 

Still not working? Your network device requires further checks, best done with the help of our technical experts. 

Didn’t find what you are looking for?

Let us know what you need and we’ll connect you to the right team. 

Call us

Available from 8:30AM–6:00PM (Technical help: 24 hours daily)