Your device is not connected to the internet

Here’s what you can do.

1. Power off your device.

2. Ensure that your network device is plugged into a working power socket and the fibre is connected securely to the PON port.

3. Power on your device and wait for the LED indicator to turn white.

You will see a white LED light at the front of your device.

Still not working? Visit our self-replacement centres and bring along your device and power adaptor to do an exchange.