About Easy Mobile
I have a Postpaid mobile line with Singtel. Can I switch to Easy Mobile?
Easy Mobile plans are no longer available for new sign-ups and recontract with effect from 7 March 2019. Check out our new XO plans <a target="_blank" href="https://www.singtel.com/personal/products-services/mobile/postpaid-plans/comboxo" >here.</a>
Are Singtel Circle benefits applicable to Easy Mobile customers?
Easy Mobile plan subscribers are not eligible for the benefits included in Singtel Circle. For more information on Singtel Circle, please click <a href="https://www.singtel.com/personal/products-services/broadband/singtel-circle"/>here</a>.
Account
How can I manage my Easy Mobile account?
You can manage your account via '<a href="https://myaccount.singtel.com/login.aspx"/>My Account</a>' or tweak your plan on-the-go with <a href="https://www.singtel.com/personal/i/apps-tv/apps/my-singtel.html"/>My Singtel app</a>.
Payment
I am paying my Postpaid mobile line bills via GIRO/credit card. After I recontract to Easy Mobile, do I need to arrange for payment again?
Yes, you will need to make new payment arrangement if you want to pay your Easy Mobile bills via GIRO/credit card.
How can I pay for my handset?
We accept payment via VISA, MasterCard and UOB Debit Cards. If you wish to pay by cash, prepare the exact amount for the delivery staff when the mobile phone is delivered to your designated delivery address. For NETS payment, our delivery staff will bring a NETS machine for you to complete the transaction.
Do you offer instalment plans for mobile phones via credit card?
We do not offer instalment payment plans at the moment.
Technical Support
Is there a Customer Service Support number to call for help / technical support?
You can click onto "Ask Shirley" for virtual support. Alternatively, you may reach out to us via our <a href="https://www.singtel.com/contact-us/form "/>Feedback Form</a>.
Where can I give my feedback?
You can provide your feedback via our <a href="https://www.singtel.com/contact-us/form "/>Feedback Form</a>.
Managing Plan
How do I tweak my Easy Mobile plan?
You can tweak your unit allocations via <a href="https://www.singtel.com/personal/i/apps-tv/apps/my-singtel.html"/>My Singtel app</a> or online at <a href="https://myaccount.singtel.com/login.aspx"/>My Account</a>.
What are the transactions that I can do with My Account?
You can get a quick overview of your bill, recontract eligibility, manage your services, tweak your monthly plan, update your billing address or even consolidate your accounts via <a href="https://myaccount.singtel.com/login.aspx"/>My Account</a>.
Can I opt-out of the electronic billing (ebill) and receive paper bills instead?
All Easy Mobile customers must subscribe to ebill via <a href="https://mybill.singtel.com/login/login.asp"/>Singtel eBill</a>. Click <a href="https://cdn.aws.singtel.com/billexplainer/index.html"/>here</a> to find out how to read your bill.
How do I terminate my Easy Mobile plan?
You can use <a href="https://www.singtel.com/personal/i/apps-tv/apps/my-singtel.html"/>My Singtel app</a> or do it online via <a href="https://myaccount.singtel.com/login.aspx"/>My Account</a>. Do note that early termination recovery fees <a href="https://www.singtel.com/personal/i/support/account-billing/recoveryfees"/>apply</a>.
Changing My Plan
Can I switch between different Easy Mobile plans once I've signed up?
Easy Mobile plans are no longer available for new sign-ups and recontract with effect from 7 March 2019. Check out our new XO plans <a target="_blank" href="https://www.singtel.com/personal/products-services/mobile/postpaid-plans/comboxo" >here.</a>
Can I transfer my Easy Mobile plan to another person?
Yes, you may do so via <a href="https://myaccount.singtel.com/login.aspx"/>My Account</a> to process the transfer request. Do note that the other party you are transferring your plan to must also have an existing Singtel service.
