Unable to view Singtel TV?
<p>If you're having these issues, follow our troubleshooting steps:</p><p>These steps can be used to resolve the following issues:</p><p> </p><ul><li>Black or blue screen on TV.</li><li>The screen “Loading is almost done” has is displayed on the TV for more than 10 minutes.</li><li>TV is displaying “Television signal has been lost”.</li><li>TV is displaying “set-Top Box did not start up successfully”.</li></ul><p> </p><p>Here's how a typical set-up would look like at our homes. Please take some time to locate your Optical Network Terminal <b>(B) </b>and Router<b> (C)</b>. If you're a Singtel TV subscriber, look for your Set-top Box <b>(D) </b>as well before moving on to the troubleshooting steps below.</p><p><img src="/content/dam/singtel/homelinetest/home_setup.jpg" alt="typical internet layout" title="typical internet layout" height="720" width="491"><br>*The devices and their placement might differ from the example graphic.</p><p> </p><h6>Step 1</h6><p>Check that (B), (C) and (D) are switched on.</p><p><img src="/content/dam/singtel/homelinetest/rg_onr_stb_switch_on.png" alt="rg ont stb switch on" title="rg ont stb switch on" height="355" width="300"></p><p> </p><h6>Step 2</h6><p>If the TV is still displaying the black or blue screen, check that the LINK or CONNECTED LED lights on (D) are lit and green.</p><p> </p><h6>Step 3</h6><p>Check that (D) is connected by LAN cable to the LAN port on (C).</p>
