Future-proof your business with a virtual contact centre

Customer-centric businesses will greatly benefit from shifting its legacy structure to a virtual contact centre. With a virtual contact centre, the once-traditional call centre team can be fully operational from home – agents can make and take calls securely while supervisors monitor and coach in real-time. Being digital also makes way for better monitoring and performance tracking by managers with the use of data. Join us in this Singtel x AWS webinar to help you achieve a fully operational, secure virtual contact centre within minutes, bringing you a productive and efficient workplace of the future.

Future-proof your business with a virtual contact centre

Singapore is leading the way in smart city innovation

Jan 2024 | -

sustainability, 5G, data centre

Singapore is leading the way in smart city innovation

Singapore is consistently recognised as a world leader in smart city innovation. Let’s look at why, and what’s next for our ambitious, tech-savvy nation.

Inside CPaaS automations, recordings, and transcripts

Apr 2023 | -

data centre

Inside CPaaS automations, recordings, and transcripts

Among the top features of CPaaS are its capabilities to automate reminders and schedules, send out messages, record calls, and transcribe them. Here's how CPaaS is a gamechanger for companies looking to be more efficient.

CPaaS, UCaaS, or CCaaS - which is superior?

Feb 2023 | -

data centre

CPaaS, UCaaS, or CCaaS - which is superior?

While all three service models share certain features and rely on the cloud, one stands on top in providing real-time communication capabilities.

Future-proof your business with a virtual contact centre

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