It’s here to stay: 5G is poised to shake up how companies do business and engage with their customers and partners. Because of its improved capabilities1 such as faster speeds, more bandwidth, and lower latency, 5G is a game-changer in delivering the total experience for both B2C and B2B engagements.
Why do businesses need to be able to provide that “total experience”, and how can 5G help them create it? To maximise 5G’s benefits, service providers need to rethink the service experience accordingly.
According to Ericsson,2 enterprises expect 5G to positively impact business outcomes with better insight; improve productivity; accelerate the use of automation; enhance how applications perform; and create new experiences for customers.
Meeting these expectations, and subsequently increasing customer satisfaction, have become the overarching aim of transformation initiatives for CSPs across the globe.
To meet these lofty goals, 5G-powered digital transformation needs to evolve to meet increasing expectations as the technology progresses. To be able to do that effectively, companies need a better understanding of what the shift to 5G takes, the parts that comprise its ecosystem, and the right partner that understands their needs and knows the ins and outs of the whole 5G journey.