Going a step further beyond VoIP solutions, Singtel’s BizVoice offers businesses the ability to adopt Unified Communications (UC), which seamlessly integrates real-time communications such as VoIP calls and instant messaging.
Through Singtel’s BizVoice, businesses can enjoy seamless business-grade IP PBX telephony, which ranges from basic PBX functionality to Unified Communications (UC) capabilities.
UC is the seamless integration of enterprise communications services such as internet telephony, instant messaging, point-to-point video or call conferencing. Through the UC functionality, employees are easily able to use BizVoice via their desk and mobile phones, and through their desktop applications, anywhere and at any time without the need for additional hardware. All that is required is internet connectivity or mobile data.
Consumer-facing businesses will enjoy the auto-attendant feature, which provides your customer with a positive experience by reducing the time and effort required on their end to connect with a relevant employee from your company to address their needs. With the auto-attendant feature, every customer’s call can be easily routed to the appropriate departments, without the need for a receptionist. The single number on all touch-points means staff can be connected quickly.