Key takeaways

• 5G will offer faster network speeds to tap on new digital opportunities for SMBs.
• With an increase in remote workers, SMBs need to invest in strong collaboration platforms and cybersecurity solutions.
• Messaging apps are effective tools to improve customer service and engagement.
• Moving from on-premise systems to the cloud drives efficiency and productivity.
• SMB retailers need to offer customers e-commerce and cashless payment options.

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