Record and archive conversations for compliance and regulatory purposes
Singtel Mobile Voice Recording (MVR) allows you to record in real time to enhance business reliability and protection.
Multi-channel Compliance Recording
All channels, data and interactions covered.
How does it work?
Recording is done automatically every time a call is made or received by a designated device. All without the need for any additional apps or equipment.
Certified solution that meets regulatory requirements within Singapore and across international borders.
Monetary Authority of Singapore (MAS)
MiFID II (Markets in Financial Instruments Directive 2014/65/EU)
Dodd-Frank Act
PDPA (Personal Data Protection Act 2012)
GDPR (The General Data Protection Regulation (EU) 2016/679)
ISO 27001: Information Security Management
ETSI TR 102 661 (protection of retained data)
Features
Secure, compliant and ready for integration with your communications channels.
Seamless integration
Complete integrated solution that covers multiple channels on one platform.
Encrypted for secure audit trail
Recordings are stored in a secure and protected cloud storage.
Visibility and control
Self-service web portal with 24/7 service monitoring via secured two-factor authentication.
Smarter Use cases at work
Discover how Singtel Voice Recording can make a difference to your everyday operations.